Jenna Varela

This is a Service Review. After getting home from the oil change, the vehicle was dripping oil on the garage floor, apparently cleaning up the skid plate is not part of the After getting home from the oil change, the vehicle was dripping oil on the garage floor, apparently cleaning up the skid plate is not part of the service. This is pretty sloppy work, in my opinion. It would also be nice to have the outside of the vehicle cleaned after service is performed. Improving these things would get a 5 star rating. More

by lschlais Verified Customer Verified Customer

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Tech forgot to reset oil life and didn't change air pressure of tires after rotation. Had to do both when I got home. pressure of tires after rotation. Had to do both when I got home. More

by mdunscomb Verified Customer Verified Customer

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I bought my transit van here few years ago and had great service, but the rest of the group i can't say any good words for the past few years, oil changes and tire services are slow. I Called and scheduled service, but the rest of the group i can't say any good words for the past few years, oil changes and tire services are slow. I Called and scheduled to get oil change and 2 new front tires that needed ordered from another state and an alignment 2 weeks before 12/4/2025 the date of appointment because i no long live in area and was driving 5 hours for appointment. I arrived at 10am, they didn't start on my van till 330pm, i watched the guys in the shop throwing snow xxxxx and standing around while their was 2 open bays open almost all day. They told me I need brakes on the front when I just put all new brakes on in July, here I paid for all four rotors and they only put new pads on back, which I was told they did all new pads under warranty. They found a nail in back tire, and nail was 1inch in on the thread(not in side wall) and they couldn't fix it so I told them to put old front tire on back for temporary and put the good tire with the nail in the van and i will get fix somewhere else, so at least i can leave. They told me they ran out of time and couldn't get to my alignment.. I did not leave till 430pm and had to drive 5 hours back to Paonia in the snow with my van pulling to the left the entire time. Their is no urgency or care in the service department. I sat there and waited 6 and a half hours for maybe 2hours of them working on my van.. Not recommended at all.. Got back to Paonia to look at tire and they never put tire in van so i could fix it... they don't listen at all More

by shaneandrewcoates Verified Customer Verified Customer

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I cannot say enough good about Interstate Ford. They take care of my needs for vehicle service in top notch form. The service advisors are great! They take care of my needs for vehicle service in top notch form. The service advisors are great! More

by Esther Verified Customer Verified Customer

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Actually dropped off with Art who is amazing. When picking up Jenna was on a call with a customer and Michael Diebert jumped in to assist me and get me going. Truly an amazing team!!! When picking up Jenna was on a call with a customer and Michael Diebert jumped in to assist me and get me going. Truly an amazing team!!! More

by bigcowboyal Verified Customer Verified Customer

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I had a warranty issue with a seatbelt. Jenna ordered in the correct part but it took a few weeks. They were willing to send a mobile technician out to address the issue as well as perform Jenna ordered in the correct part but it took a few weeks. They were willing to send a mobile technician out to address the issue as well as perform a full oil service and tire rotation. Thanks Again More

by mikeguli23 Verified Customer Verified Customer

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Great service, all recalls and maintenance was done in speedy time. The waiting area has a viewing table. speedy time. The waiting area has a viewing table. More

by mobaby_2424 Verified Customer Verified Customer

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I thought my appointment was at 7:30 am, but it wasn't until 1 pm. Jenna squeezed me in, so I didn't have to come back at 1. I really appreciated that, and my service was completed in a timely manner and until 1 pm. Jenna squeezed me in, so I didn't have to come back at 1. I really appreciated that, and my service was completed in a timely manner and was finished around 10:30 am. I really appreciated Jenna's extra effort to get me in and her professionalism in making my appointment as convenient as she could for me. More

by terrywitty14 Verified Customer Verified Customer

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I thought I had an appointment for an oil change and I didn't.. they squeezed me in and git it done! Thank you!!! didn't.. they squeezed me in and git it done! Thank you!!! More

by lovemustangs Verified Customer Verified Customer

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From the first time I stepped foot at Interstate, I was treated very well and felt like I was thoroughly and honestly dealt with treated very well and felt like I was thoroughly and honestly dealt with More

by AJBUFF7 Verified Customer Verified Customer

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