Jenna Varela | Page 2

Excellent customer service, listens to the customer, very patient with us. I will buy another Ford in the future on the same dealer. patient with us. I will buy another Ford in the future on the same dealer. More

by D. Vargas Verified Customer Verified Customer

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Interstate Ford Service Department has taken care of my vehicles since about 2014. The service department stands way above others! They are all about customer satisfaction and quality service, not just num vehicles since about 2014. The service department stands way above others! They are all about customer satisfaction and quality service, not just numbers…. Michael was efficient, kind, and thorough to see all of my service requests were taken care of. More

by Esther Verified Customer Verified Customer

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Did not correct tire air pressures, did not rotate tires, when complete truck was parked in east parking instead of back up front. Arrived at same time as another customer, his truck was brought back to the when complete truck was parked in east parking instead of back up front. Arrived at same time as another customer, his truck was brought back to the front when complete. More

by notched61 Verified Customer Verified Customer

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This is a Service Review. After getting home from the oil change, the vehicle was dripping oil on the garage floor, apparently cleaning up the skid plate is not part of the After getting home from the oil change, the vehicle was dripping oil on the garage floor, apparently cleaning up the skid plate is not part of the service. This is pretty sloppy work, in my opinion. It would also be nice to have the outside of the vehicle cleaned after service is performed. Improving these things would get a 5 star rating. More

by lschlais Verified Customer Verified Customer

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Tech forgot to reset oil life and didn't change air pressure of tires after rotation. Had to do both when I got home. pressure of tires after rotation. Had to do both when I got home. More

by mdunscomb Verified Customer Verified Customer

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I bought my transit van here few years ago and had great service, but the rest of the group i can't say any good words for the past few years, oil changes and tire services are slow. I Called and scheduled service, but the rest of the group i can't say any good words for the past few years, oil changes and tire services are slow. I Called and scheduled to get oil change and 2 new front tires that needed ordered from another state and an alignment 2 weeks before 12/4/2025 the date of appointment because i no long live in area and was driving 5 hours for appointment. I arrived at 10am, they didn't start on my van till 330pm, i watched the guys in the shop throwing snow xxxxx and standing around while their was 2 open bays open almost all day. They told me I need brakes on the front when I just put all new brakes on in July, here I paid for all four rotors and they only put new pads on back, which I was told they did all new pads under warranty. They found a nail in back tire, and nail was 1inch in on the thread(not in side wall) and they couldn't fix it so I told them to put old front tire on back for temporary and put the good tire with the nail in the van and i will get fix somewhere else, so at least i can leave. They told me they ran out of time and couldn't get to my alignment.. I did not leave till 430pm and had to drive 5 hours back to Paonia in the snow with my van pulling to the left the entire time. Their is no urgency or care in the service department. I sat there and waited 6 and a half hours for maybe 2hours of them working on my van.. Not recommended at all.. Got back to Paonia to look at tire and they never put tire in van so i could fix it... they don't listen at all More

by shaneandrewcoates Verified Customer Verified Customer

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I cannot say enough good about Interstate Ford. They take care of my needs for vehicle service in top notch form. The service advisors are great! They take care of my needs for vehicle service in top notch form. The service advisors are great! More

by Esther Verified Customer Verified Customer

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Actually dropped off with Art who is amazing. When picking up Jenna was on a call with a customer and Michael Diebert jumped in to assist me and get me going. Truly an amazing team!!! When picking up Jenna was on a call with a customer and Michael Diebert jumped in to assist me and get me going. Truly an amazing team!!! More

by bigcowboyal Verified Customer Verified Customer

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I had a warranty issue with a seatbelt. Jenna ordered in the correct part but it took a few weeks. They were willing to send a mobile technician out to address the issue as well as perform Jenna ordered in the correct part but it took a few weeks. They were willing to send a mobile technician out to address the issue as well as perform a full oil service and tire rotation. Thanks Again More

by mikeguli23 Verified Customer Verified Customer

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Great service, all recalls and maintenance was done in speedy time. The waiting area has a viewing table. speedy time. The waiting area has a viewing table. More

by mobaby_2424 Verified Customer Verified Customer

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