"Everyone was wonderfully helpful and answered any..."
Everyone was wonderfully helpful and answered any questions I had immediately.
I felt taken care of at every turn.
All the employees were absolutely ExceptIonal.
"Everyone was truly amazing. Was the best car buying..."
Everyone was truly amazing. Was the best car buying experience I’ve even had. I’ll make sure to recommend all my friends and family to Audi Beverly Hills.
"I enjoyed my buying experience here. The SIGNING..."
I enjoyed my buying experience here. The SIGNING experience was simply awful. Almost ruined it, but didn't.
The sales process was a tiny bit choppy only because the gentleman I started with had some PTO, so I shifted to another great Sales Manager named Michael Tesh. Farhad was extremely helpful until this handoff, I just wanted to move quickly--no fault on his part for taking off days. Farhad, you were great.
The test driving/car tour experience was good with Jared--what a nice, knowledgeable, and savvy guy!. My only recommendation for future: Don't make customers sit in the car on the 8 floor drive up the parking garage--some of us get nauseous!
The negotiation process--simple. Thank goodness my partner has amazing Credit so it was truly painless. Michael made a great offer, and we took it.
The one star off the review comes from the finance meeting, specifically with Johanna. My message to this finance manager is simple: Read the room. You were far too unprofessional, your language was vulgar, I really think you said some racist type things about the BLM movement in Los Angeles, and you promised this portion of the process would be the quickest. With your consistent talking about things not related to our signing of the vehicle, and fear-mongering on how delicate our new sQ5 was trying to sell me more service options, my partner and I were texting each other to ask if we were living in reality. We were both uncomfortable and wanted to leave the room as quickly as possible. It's as if we were your audience for 40 minutes, when we didn't want to be. We wanted to get in our new car and go.
I have never encountered such unprofessionalism in a business setting where someone is dropping serious coin. You were far too familiar with us in this short period, and I think it was unnecessary--we could have been in and out in a pleasant way in 15 minutes. Instead, we had to hear how you feared for your life in your Rodeo drive house, and how you buy $5000 LV handbags; and how my sQ5 is going to break and its crippling expensive to fix, so spend $300 more per month to cover it--Johanna, I really hated our time in that room.
All else was great overall.
"Jennifer was knowledgable, the inspection of the car was..."
- Nick Charles
Jennifer was knowledgable, the inspection of the car was thorough, all my questions were expertly answered. I was given a loaner vehicle, there was no wait, everything was done as promised. A very pleasant experience, that exceeded my expectations.
"Great experience "
- New Audi Owner
Great team. The service was wonderful. The people were very nice. Great deal on lease. Convenient location. Will be coming back for my next car.
"Tremendous Service - Great Buying experience"
- Ralph Cordova Jr
I drove off the "lot" yesterday with my second in Audi in less than a year from Audi Beverly Hills. I travel more than four hours to get there.. worth ever mile. Everyone one is great..but a special thank you to Jennifer and Sam. "I'll be back.." as someone famous once said....
"Always a good experience"
It’s nice to have a local dealer who has so many cars to look at and choose from. The people are also nice and knowledgeable.
Other Employees Tagged:
Truly all around awesomeness! The second car I bought from the dealership and still everyone was friendly, helpful and eager to help. They greated me like I was coming home again.
"Great experience "
Audi of Beverly Hills always treats me well. They are personable and friendly and familiar. Have had my last three cars with them and love dealing with them.
"Great Deat. Exceptional Service."
Everyone we dealt with was friendly and knowledgable. They were'nt pushy like a lot of other dealerships we visited. They were very easy to negotiate with and we ended up getting a great deal on a Pre-Owned Q5. No need to go anywhere else in future... We'll be returning to Audi Beverly Hills.
Other Employees Tagged:
John "JC" Collis
, Jaida Bradley