Jennifer Cavanaugh

I've now leased two vehicles from Tulley BMW of Nashua. My first experience was fantastic — Vinnie made the process incredibly smooth, and between him and Reid Tulley, everything felt seamless and customer My first experience was fantastic — Vinnie made the process incredibly smooth, and between him and Reid Tulley, everything felt seamless and customer-focused. It truly set the bar high for what I expected from a luxury dealership. Unfortunately, my second experience didn’t live up to that same standard. While Jennifer (the lease adviser) and Slava (the sales associate) did get me into a new lease, the customer service ended the moment I signed the paperwork. Since then, any follow-up questions — some as simple as a “yes” or “no” — have been completely ignored despite multiple messages. I even reached out to Corbin Tulley (General Manager) and Bob Marcoux (Sales Manager) hoping for some level of accountability or response, but was met with silence. That was disappointing and surprising, especially given the positive first impression the dealership had made in the past. If you’re just looking to get into a BMW, Tulley BMW can absolutely make that happen. But if you value post-sale customer service and responsiveness — qualities that should come standard with a premium brand — you may want to look elsewhere. More

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