Jennifer Cofini | Page 2

I never imagined that I would be able to find and buy a new vehicle in just 2 days. Jennifer dropped everything when I called and had researched the vehicles that best met my requirements before I arrived new vehicle in just 2 days. Jennifer dropped everything when I called and had researched the vehicles that best met my requirements before I arrived at the dealership a few hours later. When we found the ideal car, a 2013 Focus Hatchback, it had everything I wanted except Surrius and the Ruby Red color, she found one at Brandon Ford. Rich personally assured me that he would be able to get the car to e, even though it was after 5 and the manager at Brandon Ford was gone for the day. Carlos in finance was also very helpful. I had received approval from my credit union at 4.99 percent, but Carlos got me approval at a local bank for 4.75. Overall my experience at Park's Ford was very positive. More

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I had an issue with my truck. I was having trouble getting the service department to call me back. I was able to contact the Customer Relations Mgr. and she was able to get my issue resolved. If you getting the service department to call me back. I was able to contact the Customer Relations Mgr. and she was able to get my issue resolved. If you have any issues and you feel like you are not getting anywhere contact the Customer Relations Mgr. If you are resonable with your request she will be able to help you. More

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My experience was dramicly improved. Jennifer stayed on top of the situation and dealership exceeded my expectations 100 times over. The extra care and commitment to a long time customer was greatly apprec top of the situation and dealership exceeded my expectations 100 times over. The extra care and commitment to a long time customer was greatly appreciated. More

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On Saturday, March 17, I started looking for a Ford dealer to examine at my 2002, 151,000 mile Ford Escape which started to have disconcerting noises from the engine compartment. I Googled Ford Dealer dealer to examine at my 2002, 151,000 mile Ford Escape which started to have disconcerting noises from the engine compartment. I Googled Ford Dealer and my zip code and found Parks Ford of Wesley Chapel. I entered their address in my GPS and arrived there at 11 o'clock. Upon arrival, I went to the Service Department, explained my problems but found that all service personnel were busy with customer appointments and that I would have to make an appointment. I decided to go to the Sales area and look at new Ford Escapes. Let me say that based on past experiences at car dealers, I am very wary of high pressure car salesmen who tell you what you need and push you to get a car that you don't want, need or can afford. I immediately was meet bu Jennifer Cofini who asked if she could help me. I said that I only wanted to look around at the new Ford Escapes but was not looking to buy. She pointed me to Park Ford's available new 2012 Escapes and I went out to look at them on my own terms. I was approached by Andy Wright who offered to show me the ins and outs of the dealers available lineup. Andy was friendly, courteous and helpful. When I did not find a 2012 that suited my needs and deferred the new Escape offerings, he mentioned that they had "used" cars as well. When he showed me what they had, I found a beautiful 2011 pristine Escape that really impressed me. Andy asked me me if I was interested in trading in my 2002 Escape and finding out what it was worth. I replied YES and expected the worst as my car was not in that good of a shape (rust, high mileage, discolored hood, a strange sound in the engine compartment and stains on the seats.) My sole stipulation to buying the car was that I wanted the new Firestone tires moved from my 2002 Escape to replace the Michelin tires on the 2011 Escape. He took me to his manager (I don't remember his name) to get a trade in evaluation. He arrived at a very satisfactory value for my car and we began the paperwork for my new "used" car. After work on Monday afternoon, I returned to Park's to begin what I expected would be a painful process for auto financing. Andy introduced me to Paul Stokes who expertly and efficiently walked me through the financial process for a loan. Upon completion of signing all the forms, I was preparing to get into my old car and go home, returning the next day to get my new car. When I went outside, I discovered that Andy had moved the tags from my car to the new car. Tuesday afternoon, I returned (without an appointment) to get all 4 tires exchanged between my old and new cars. Paul Stokes made this happen despite a heavy service workload. My overall experience has been outstanding!! Everyone I met at Parks Ford of Wesley Chapel was warm, friendly, honest and candid. I found a customer oriented atmosphere and individuals that made the entire process go smoothly and quickly. I plan on making Parks Ford of Wesley Chapel the place for my future car needs. --Michael J. Shanahan More

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I have purchased two trucks from Heritage Ford, 2008 F250 and 2011 F150. Both were ordered with the friends and family discount so I could have gone to any dealer. The service department is the main reason and 2011 F150. Both were ordered with the friends and family discount so I could have gone to any dealer. The service department is the main reason I went back to Heritage for the 2011. My truck was manufactured on May 9th but not delivered until June 23,2011. I was told it was because of a motor sensor that was delayed from Japan due to the earth quake. Having the feeling the I was not being told the truth, I contacted Ford Customer Serice directly only to find out my truck never re-entered the factory for the so-called sensor and had just been sitting in the factory parking area. All of a sudden there was interest by Heritage in getting my truck delivered which confirmed that had I not call Ford myself, the truck would still be sitting there. Upon delivery on June 23rd, my wife and I brought in our 2004 EB Expedition for the trade, as previously agreed to. Until that point I had dealt mainly with Kevin Sawyer, Sales, whom I have a great deal of respect for. After inspecting my Expedition, my very negative experience began with Richard Dearbourn, General Manager. The obnoxous arrogance displayed in front of Mr. Sawyer and 2 customers sitting about 20 feet away, lead me to ask Mr. Dearbourn if he always talked to customers in that manner, and I walked away. My wife asked me what that was all about and why I let him tlak to me like that. I told her it was not the time or place and we almost left the dealership. No one talks down to me in front of others without being dealt with in the manner and time of my choice. On June 24th, I sent an email to him and told him exactly what I thought of him including the need to address his poor people skills. I received no response. I then called Ford Customer Service to report the treatment I had received and indicated I would be following through with a complaint when I received the Ford Customer Survey. Do you know that I NEVER received that survey. I have emails to back up everything said above! Now, having shared my one not-so-good experience, I would recommend Heritage(Parks Ford) because all the other employees I came in contact with, were great to work with. I was on the verge of removing the service for both my trucks solely because of one person, but due to the customer service skills of Jennifer, I am sticking with Parks Ford. Besides, I like the guys in the Service Dept and I did not want ill reflection on them for they have treated me with respect, something their GM needs to learn, in my personal opinion. If you are interested in purchasing a new vehicle I highly recommend Kevin Sawyer for the most knowledge and custmer care. Alan Sarnes, Bob Weinstock and Mike Abadi, in Service, have all been very cutomer service oriented. For anyone reading this rating, please do not let my negative comments cause you to avoid Parks Ford because the positive far outweighed the negative. The above is strictly my personal opinion based on only one bad experience with only one person out of the whole organization that I would rate a 5 out of 5. Their customer service person, sales, parts and service personnel will earn your business. Please give them a chance. You will have a pleasant experience and feel good about referring friends to the dealership. More

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