Jennifer Crouch | Page 9

I cannot say enough good things about Jennifer Crouch at Manly Hyundai. From the first time I met her back towards the end of 2021, she was honest and direct, which I really appreciated. My electronic par Manly Hyundai. From the first time I met her back towards the end of 2021, she was honest and direct, which I really appreciated. My electronic parking brake went out on my 2022 Santa Cruz and no one had the part. I had a previously negative (incredibly rude, untrusting, and frustrating) experience at Hilltop Hyundai, so I came to Manly with a bad taste in my mouth from that poor treatment from a Hyundai dealership. But that all went away when Jennifer took over the coordination of the repairs. She told me that the chip for the part was hard to manufacture at that time, and that they were out of the part, but that she would follow up and let me know when it would be available. Then a few weeks later, she helped coordinate another issue that developed stemming from the broken EPB system. She explained what had happened and the repair was quick and easy. She was communicative and accurate about the timing for repair and that visit was just as easy as the first. Then the last visit was the actual repair. I woke up late to the appointment and called Jennifer. She was kind on the phone even tho I was embarrassed for missing the appointment time. She got me in for the repair later that day and again was super accurate with the timing for the work to be done. She really knows her team, the work, and really is the best reason to get your Hyundai serviced at Manly Hyundai. She is authentic, kind and genuinely cared. I am thrilled to have my Santa Cruz back to its original state, and will only be taking it to Manly Hyundai for its maintenance and services - and that’s because Jennifer is there! Thank you so much, Jennifer!! You really made a difference to me, and I’m incredibly grateful for your exemplary support and customer service! More

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Great customer service! Laura is the best. Front desk customer service always pleasant, prompt, and attentive. The entire Hyundai Service center has been revamping, upgradin Laura is the best. Front desk customer service always pleasant, prompt, and attentive. The entire Hyundai Service center has been revamping, upgrading, and growing. Hopefully management can secure enough staffing technicians, car washers etc to meet growing business needs. More

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It's really important to not do anything to alter appointments without notifying the customer. I live in Fort Bragg and Manly Hyundai is the nearest Hyundai dealership for service. I drove to Manly appointments without notifying the customer. I live in Fort Bragg and Manly Hyundai is the nearest Hyundai dealership for service. I drove to Manly for a 2:30pm appointment last Saturday for an oil change. It wasn't until After 5pm when my oil change was completed. That is over 2 1/2 hours for an oil change?! I have a 2021 Accent, one of the most basic and newest models in Hyundai's line up. 2 1/2 hours for an oil change is very long. And I was on time for my appointment. More

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Manly diagnosed and took care of my problem promptly. Issue was resolved. Quick and courteous. Issue was resolved. Quick and courteous. More

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The person who we dealt with at the dealer desk when we picked up the car was great - professional, friendly, efficient and helpful. She was not the problem at all, in fact she was terrific. However, the r picked up the car was great - professional, friendly, efficient and helpful. She was not the problem at all, in fact she was terrific. However, the reason we had towed our car there in the first place was because the car had died while I was driving it - I was extremely lucky not to have been injured. We had our local mechanic look at it and he determined that it was a problem with oil leaking onto the alternator and not charging the battery correctly. This was under a recall already - and we had brought the car into this dealer on November 16, 2021 to have it fixed. They determined that it did need to be fixed but they didn’t have the parts and would call us when they came in. We did not hear anything for two weeks and called but the parts still weren’t in. We’ve called every few weeks since then only to be told each time that the parts weren’t in. The day my car died, Wednesday, March 9th, we called to tell them my car had now died. They put me on hold and then came back and told me to bring in the car ASAP because they had the parts. No one had ever called us to tell us that. We had to have the car towed from our home in Novato and pay for it ourselves to the tune of $350 because the dealerships have closed near us and we have to go 27 miles to this dealership. They refused to pay for the tow, even though this was a known defect, my car did need the repair, and they never called us when the parts came in. After the car was towed there, we checked in to see when we could get the car back. We were told they would work on it ASAP. We checked in daily and finally got our car back Wednesday March 16. They had it for 7 days. I had asked for them to reimburse me for a rental car which they refused as well. The really sad part of all of this is that we were about to start the process of buying a new Hyundai SantaFe Hybrid to replace our 2007 Vera Cruz, which has been an otherwise great car. Unfortunately, after this experience we must reevaluate and look at other brands. If there were valid reasons for not calling us when the parts came in, or if there were staffing shortages which kept them from working on our vehicles, no one volunteered that information. We were stonewalled about the “why” of it all. In addition, not paying for the tow or a rental car was inexcusable. I have now been given the phone number for Hyundai HQ and will follow up on the tow reimbursement with them. More

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The whole service experience, from making the appointment to being handed back my keys, was seamless and without any drama. This was the fourth time I’ve taken my Hyundai Kona in for required maintenance/se to being handed back my keys, was seamless and without any drama. This was the fourth time I’ve taken my Hyundai Kona in for required maintenance/service and each time has been more than satisfactory. I would recommend this dealership to anyone looking for a new car and I intend to purchase another Hyundai through Manly when my lease is up in a year. More

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Great, she took the time to explain everything to me that they were going to do in my car so that I understood it. they were going to do in my car so that I understood it. More

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Jennifer was great, very friendly and kept me informed during the service recall process and other service done. during the service recall process and other service done. More

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The service department is so helpful and courteous. Everyone there is really professional and friendly. Everyone there is really professional and friendly. More

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Everybody’s always super friendly and attentive to my needs it’s always a pleasure to do business there needs it’s always a pleasure to do business there More

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