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Jennifer Hess
133 Reviews
My name is Jennifer Hess, I’m a Service Advisor here at Germain Honda of Dublin. I’m happy to have joined the Germain team in May of 2015. Prior to working in the automotive industry I supervised over dietary aides and dealt with family members directly. This helped me develop skills that I need to better assist our guest to help provide a quality experience. As long as our guest are happy, I’m happy. Born and raised in Columbus, OH I find that there are many things to do here and places to visit. We are lucky to have the Columbus Zoo not to mention several malls. After graduating from Westerville South HS I graduated from Fortis College. My two-year-old son is my world! My favorite thing is being a mommy! If I am not at work, I'm usually at the nearest park or ice cream spot with my son, Brennan. I love the ocean and warm weather. Making people happy is what I love to do! Putting my customer's needs first is a top priority to me. Come see me! I love meeting new people!
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133 Reviews of Jennifer Hess
March 28, 2018
Key replacement And hour and 40 minutes with an appointment is too long to wait to have a key replaced. I also had to track down my car and progress after an hour a And hour and 40 minutes with an appointment is too long to wait to have a key replaced. I also had to track down my car and progress after an hour and 30 minutes of waiting. Tons of workers around, felt ignored after check-in. More
by JANEDIGRANDI
Verified Customer
March 27, 2018
Great service. Jen was very friendly and helpful. My service was fast and quite efficient. I would recommend Germain Honda service to everyone. Jen is a valuable emp Jen was very friendly and helpful. My service was fast and quite efficient. I would recommend Germain Honda service to everyone. Jen is a valuable employee to Germain Honda. More
by JRBUCKEYE
March 27, 2018
customer service Jen was so professional and extraordinary and so friendly. My first time there and she made such a great impression on me . Hope she gets rewarded for Jen was so professional and extraordinary and so friendly. My first time there and she made such a great impression on me . Hope she gets rewarded for her great customer service Thank you so much Mitra Fugate More
by MITRARF
March 17, 2018
Service Jenn was very friendly and did a great job addressing the concerns with how my car was running! It was a great experience. Quality work and service Jenn was very friendly and did a great job addressing the concerns with how my car was running! It was a great experience. Quality work and service. More
by KCLARK
March 15, 2018
Best service department in the state Quick and friendly service with a smile. Excellent waiting area. Makes servicing my Honda extremely easy. Definitely recommend to anyone that's look Quick and friendly service with a smile. Excellent waiting area. Makes servicing my Honda extremely easy. Definitely recommend to anyone that's looking for excellent sales service or Body Shop. More
by DEREK.BARNES614
Other Employees Tagged: Bill Alston , Derek Barnes, Bri Gingrich, Alecia Moore, Jackie Staten
March 15, 2018
Very Satisfied, Jenn is great Very Satisfied, Jenn is very knowledgeable service advisor. She calls me by name and makes me feel welcome. Fast check-in. Clear Explanation. Serv Very Satisfied, Jenn is very knowledgeable service advisor. She calls me by name and makes me feel welcome. Fast check-in. Clear Explanation. Service completed when promised. Flexible schedule. More
by Hilliard Honda Owner
March 12, 2018
Jenn Hess is the reason I keep coming. I pay way more than I would other places for your services, but customer service is important to me and Jenn Hess gives me the best service I could as I pay way more than I would other places for your services, but customer service is important to me and Jenn Hess gives me the best service I could ask for. I only pay more because of her. More
by Julia A
March 06, 2018
Friendly and fast service I think Germain Honda is the place you have near your neighbor that is accessible and trust-worthy. When buying a car, it is important to have a servi I think Germain Honda is the place you have near your neighbor that is accessible and trust-worthy. When buying a car, it is important to have a service department that is open and ready. More
by GY2152
Other Employees Tagged: Kirti Vansadia
March 05, 2018
Great sales and service I bought my civic from the pre-owned department and felt great about my experience. They worked very hard to beat a deal I had at another dealer and I bought my civic from the pre-owned department and felt great about my experience. They worked very hard to beat a deal I had at another dealer and even got me a better interest rate than I thought I could get. The best part though I have to say has been the service department. I bought the prepaid service package with my car and it has been wonderful over the last four years knowing all of my regular services are paid for. The service department is quick and easy to work with and I never have felt pressured. They go above and beyond each time I'm in there. Troy and Jen are my favorites and I will certainly continue to give them my business. More
by GSMITH9
Other Employees Tagged: Troy Almanson
March 04, 2018
30K mile service All good except that there was residual oil that dripped on my garage floor. The technician needs to be more careful when draining the oil. All good except that there was residual oil that dripped on my garage floor. The technician needs to be more careful when draining the oil. More
by mhash
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