Jennifer Hess

Quality of service has really slipped in the past year. Communication is terrible. Last visit, they kept my car for 2 days, despite it being finished, because the service rep was off work. No one picked up Communication is terrible. Last visit, they kept my car for 2 days, despite it being finished, because the service rep was off work. No one picked up his accounts while he was out??? I tried calling, but no one answered the phone; no voicemail option. Just unacceptable. This trip, I brought car in because computer updates wouldn’t install. I got the car back with all of our profiles and preferences wiped out and updates STILL not installed! Still getting error message telling us to take it in for service. Now I have to take it back again. Such a waste of my time!!!! More

by DLM4 Verified Customer Verified Customer

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Jennifer is always communicative during my repairs giving updates as the process goes. Thank you! updates as the process goes. Thank you! More

by CALLS5781 Verified Customer Verified Customer

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The personnel, especially the service advisor (Jenn) were very courteous and friendly. My issue was identified quickly and dealt with promptly. very courteous and friendly. My issue was identified quickly and dealt with promptly. More

by 123jpierce Verified Customer Verified Customer

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They were very cuterous and kind. Took time to explain things. I would buy another car Took time to explain things. I would buy another car More

by MR210033 Verified Customer Verified Customer

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Germain Honda of Dublin has the best team of people who provide the best customer experience of buying a new car. I have bought a few new cars from them . Great experience every time. Stephanie Hausherr w provide the best customer experience of buying a new car. I have bought a few new cars from them . Great experience every time. Stephanie Hausherr works in Sales and leasing there . She strives to make everyone’s experience the best . Jenn Hess is a service advisor here . Jenn goes out of her way also to make sure any oil changes , tire rotations and or service repairs that need done are an easy experience. A shout out also to all the service staff and the body shop staff . Those whose names I do not know but who have assisted me thru the years with regular maintenance , tire repairs and accident repairs done in an easy and timely manner. The Best car dealership in the Dublin and Columbus area ! Thanks! More

by Linda A Verified Customer Verified Customer

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Jenn Hess was more than helpful in getting our Honda Accord serviced. She was patient in explaining the options available to us from beginning to end. Accord serviced. She was patient in explaining the options available to us from beginning to end. More

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Jenn Hess, AKA #J10 is the best advisor hands down at this location! Go to her for all your service needs! this location! Go to her for all your service needs! More

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They have always been helpful and responsive to my car service needs. I can always get my car serviced on short notice. I trust the work that is completed. Amy Pickens has taken care of me. service needs. I can always get my car serviced on short notice. I trust the work that is completed. Amy Pickens has taken care of me. More

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Jenn Hess is very pleasant service reps. She is reliable person and very knowledgeable about automobile services. She is reliable person and very knowledgeable about automobile services. More

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I have always had a good customer service at the Germain dealership of Dublin with Jenn Hess. She is very professional and always advises me of the needs of service for my car to keep my vehicle safe for dr dealership of Dublin with Jenn Hess. She is very professional and always advises me of the needs of service for my car to keep my vehicle safe for driving. She always gives me coupons to help with my savings. I consider her one of Honda’s best assets to the Honda Sawmill dealership but also a good friendship we have acquired over the years. Sincerely. Sharon Powell More

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