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Jennifer Hess
119 Reviews
My name is Jennifer Hess, I’m a Service Advisor here at Germain Honda of Dublin. I’m happy to have joined the Germain team in May of 2015. Prior to working in the automotive industry I supervised over dietary aides and dealt with family members directly. This helped me develop skills that I need to better assist our guest to help provide a quality experience. As long as our guest are happy, I’m happy. Born and raised in Columbus, OH I find that there are many things to do here and places to visit. We are lucky to have the Columbus Zoo not to mention several malls. After graduating from Westerville South HS I graduated from Fortis College. My two-year-old son is my world! My favorite thing is being a mommy! If I am not at work, I'm usually at the nearest park or ice cream spot with my son, Brennan. I love the ocean and warm weather. Making people happy is what I love to do! Putting my customer's needs first is a top priority to me. Come see me! I love meeting new people!
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119 Reviews of Jennifer Hess
May 31, 2026
They really made me happy with there mechanical service. Communication is so important and they've got that down! Communication is so important and they've got that down! More
by TIMLEOPARD
Verified CustomerOther Employees Tagged: Deborah Mayse, Ryan Kennedy, Steven Barnard, Logan Horn
May 28, 2026
Professional, friendly staff provided my service. All work was completed within the stated timeframe and cost. All work was completed within the stated timeframe and cost. More
by Steeleb24
Other Employees Tagged: Two young employees at the checkout desk did not live up to the standard set by others. They were inattentive (both on their phones).
May 16, 2026
They were friendly, courteous, & prompt in diagnosing my car's problem. When I called for an appointment, they will able to see it quickly. car's problem. When I called for an appointment, they will able to see it quickly. More
by neomaj
Other Employees Tagged: Steven Barnard
May 16, 2026
Germain Honda of Dublin is amazing. They are super professional and always very polite. Their knowledge staff will help you every step of the way and make sure to get you exactly what y They are super professional and always very polite. Their knowledge staff will help you every step of the way and make sure to get you exactly what you need. I would absolutely recommend them to anyone looking to purchase a new or used vehicle More
by corypickrell
Other Employees Tagged: Kirti Vansadia, Kevin Withers, Amy Pickens, Dontay Hunter,Sr, Aaron Pape, Justin Bunkers, Logan Horn, Larry Scott, Tim Tweed
May 06, 2026
Quality of service has really slipped in the past year. Communication is terrible. Last visit, they kept my car for 2 days, despite it being finished, because the service rep was off work. No one picked up Communication is terrible. Last visit, they kept my car for 2 days, despite it being finished, because the service rep was off work. No one picked up his accounts while he was out??? I tried calling, but no one answered the phone; no voicemail option. Just unacceptable. This trip, I brought car in because computer updates wouldn’t install. I got the car back with all of our profiles and preferences wiped out and updates STILL not installed! Still getting error message telling us to take it in for service. Now I have to take it back again. Such a waste of my time!!!! More
by DLM4
April 29, 2026
They were very cuterous and kind. Took time to explain things. I would buy another car Took time to explain things. I would buy another car More
by MR210033
Other Employees Tagged: Kevin Withers, Ryan Kennedy, Alex Carey, Steven Barnard, Logan Horn
April 28, 2026
Germain Honda of Dublin has the best team of people who provide the best customer experience of buying a new car. I have bought a few new cars from them . Great experience every time. Stephanie Hausherr w provide the best customer experience of buying a new car. I have bought a few new cars from them . Great experience every time. Stephanie Hausherr works in Sales and leasing there . She strives to make everyone’s experience the best . Jenn Hess is a service advisor here . Jenn goes out of her way also to make sure any oil changes , tire rotations and or service repairs that need done are an easy experience. A shout out also to all the service staff and the body shop staff . Those whose names I do not know but who have assisted me thru the years with regular maintenance , tire repairs and accident repairs done in an easy and timely manner. The Best car dealership in the Dublin and Columbus area ! Thanks! More
by Linda A
Other Employees Tagged: Bill Alston, Kevin Withers, Bob Tschappat, Alex Carey
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