Jennifer Lybrook | Page 2

I purchased this vehicle from them last week , Upon entering the vehicle there was a horrible Smoke smell from the previous owner. Also the ambient lights were not functioning properly the upper parts entering the vehicle there was a horrible Smoke smell from the previous owner. Also the ambient lights were not functioning properly the upper parts were all extremely dim and I addressed Issue right away and they made a service appointment for me to drop the car off which takes me almost 2 hours each way from San Diego to drive up to Laguna Niguel. At first they denied that there was anything wrong with the vehicle then my service advisor Tarek and my salesperson Jennifer brought 2 other EQS 580s to compare the vehicles and they have both determined that the lights were faulty. So I drove back to San Diego to wait for them to fix my car until this Monday the 17. Only to get a text message from them stating that there is nothing wrong with my vehicle. Wow is all I can say to their unprofessional treatment of their customers and wasting their time and money. It is a $2000.00 a month vehicle and God knows how they treat their clients after the deal is done who buy less expensive cars. I will be attaching the pictures below. More

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Exceptional service and beautiful dealership. Eric Valera was simply outstanding - best salesman I’ve ever worked with. Eric Valera was simply outstanding - best salesman I’ve ever worked with. More

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Jennifer is great helping me buy my Mercedes. I think I made a good deal! Thank you Jennifer! I think I made a good deal! Thank you Jennifer! More

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It was a great experience working with Jenny Lybrook. She is professional, courteous and knows the product very well. Ask for Jenny Lybrook! She is professional, courteous and knows the product very well. Ask for Jenny Lybrook! More

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Easy story, I walked in we sit down less then 30 mins and I told Saleman give me a good price and we can go with it. She went downstairs and come out with $1k off msrp , I was satisfied and agree to pay the I told Saleman give me a good price and we can go with it. She went downstairs and come out with $1k off msrp , I was satisfied and agree to pay the price which have the total she give to me. we finish the whole process less then 2 hours . After I got home and recalculate and take a clear look on the contract, they add $10k more on the rent fee! That is the Part that Saleman never mention about it ! I think this is their trick to hide the total cost of the car. So now I'm three years of leasing I have to pay that extra $10k so for the c300 i have now paying $930 a month . If a dealership can't be honest on their price . I won't really recommend anyone to buy from them. More

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Professional, friendly, knowledgeable and fast. Jennifer was helping me she did a great job on giving me the idea about promotions and sale for winter event. Jennifer was helping me she did a great job on giving me the idea about promotions and sale for winter event. More

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Very nice place and we had a very pleasant and professional sales lady! Jennifer Lybrook,was excellent! We were very comfortable how she handled our time and the process. She did all she can to m professional sales lady! Jennifer Lybrook,was excellent! We were very comfortable how she handled our time and the process. She did all she can to make our experience great. The manager Andrew, and the finance manager Amir, were very professional and pleasant! We do recommend the dealership for excellent buying experience. We loved Jennifer!! More

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Jenny made my buying experience easy breezy. I came in to check out a couple of 2022 C 300’s that I had my eye on. Jenny took care of everything from the time i walked in until i drove off in my I came in to check out a couple of 2022 C 300’s that I had my eye on. Jenny took care of everything from the time i walked in until i drove off in my new car. She took her time and patience (god knows you need patience dealing with me 😊) and I feel like all my years of purchasing a car this was the least stressful of them all…actually she made The process kinda fun really. Randall Garrison More

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Jenny was awesome to work with! Easy process and I love my car. Thanks so much! Easy process and I love my car. Thanks so much! More

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Thank You Thank You Thank You Jennifer. Made my car buying experience way less stressful. Kudos to Mercedes of LN. 2nd to none in customer care/service. Made my car buying experience way less stressful. Kudos to Mercedes of LN. 2nd to none in customer care/service. More

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