Jennifer Medina | Page 2

Universal Genesis has the best service department in Orlando. They provide great communication and personnel to make it a nice experience. Orlando. They provide great communication and personnel to make it a nice experience. More

by markrenert Verified Customer Verified Customer

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Great place, my service advisor was very nice and knowledgeable. The amount of time it took to get my service done was good as well i would Recommend this dealership to anyone knowledgeable. The amount of time it took to get my service done was good as well i would Recommend this dealership to anyone More

by ssavinon625 Verified Customer Verified Customer

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Service advisors are always helpful. Check in is fast but thorough. They keep You informed of all their findings and even provide a video. Check in is fast but thorough. They keep You informed of all their findings and even provide a video. More

by Jimmo Verified Customer Verified Customer

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Knowledgeable, honest, my daughter is confident in his work and she said she has peace of mind driving the car. work and she said she has peace of mind driving the car. More

by Rissa Verified Customer Verified Customer

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Service was average. However, upon bringing their attention to a possible factory defect the service agent said it was not covered by warranty. Vehicle only had 7800 mile However, upon bringing their attention to a possible factory defect the service agent said it was not covered by warranty. Vehicle only had 7800 miles on it. Said it would be $700 to fix the problem. When I advised that I was not paying for it, she said just glue it. Wasn’t very pleased with the response More

by Sm763 Verified Customer Verified Customer

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Good work thank you for everything nice customer service I am happy thank you one more time I am happy thank you one more time More

by jc364818 Verified Customer Verified Customer

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Ecxelente service thanks for your entire customer support . keep doing this good job see you next time. . keep doing this good job see you next time. More

by raulgodinez114 Verified Customer Verified Customer

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This dealership took three and a half hours to get my car to a mechanic to perform a diagnostic inspection for an intermittent oil leak inside my vehicle. During that time, the service writer did not make co to a mechanic to perform a diagnostic inspection for an intermittent oil leak inside my vehicle. During that time, the service writer did not make contact with me nor attempted to update me on the status of my vehicle. When I finally located the service writer, and asked him what’s going on, he stated to me that the mechanic just got the vehicle and was checking it. Five minute’s later he comes to me and says it was a steering column issue with the seals and that the entire steering column had to be replaced at a cost in excess of $3,000.00 dollars. I said to him, how does this diagnosis come about in just five minutes. The entire dash along with surrounding materials covering the steering column had to be removed in order to inspect it. I told the service writer to give me my car back. He went to get it in less than five minutes. Nothing seemed to have been touched around the steering wheel or anything of that nature. I know for a fact that my vehicle does not have hydraulic fluid in the steering column therefore eliminating the possibility of it being a problem with the steering column seals. I told him that it may very well be a problem with the Brake Fluid Master cylinder. No mention of that being an issue and absolutely no contact or communication from the mechanic on the status link provided. This dealership’s service department and personnel are failing their customers and discouraging me from purchasing another Hyundai from them. I will be taking my business elsewhere. More

by iiglesiasman Verified Customer Verified Customer

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Amazing service, barely any way time I will definitely come back in the service with them come back in the service with them More

by JORGEBAREA15 Verified Customer Verified Customer

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Not sure they have expert on the hybrid model. Whole day the new car was retained and on Monday it was just done a system reset. I was given a loner car unnecessarily and charged me a huge amount Whole day the new car was retained and on Monday it was just done a system reset. I was given a loner car unnecessarily and charged me a huge amount stating I made a scratch on the car where I hardly drove that car and parked it safely More

by stripathy9 Verified Customer Verified Customer

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