Jennifer Ramirez | Page 5

jimkort1 responded

Mr. Pagan, Noone told me initially that the searlt belts were not under warranty and I would have to pay for them. I should have been notified about the cost up front. I had to call 2 times because I was never called back about when the seat belts were in. I called and left a message with the service manager after my dissatisfaction and noone called me back. Also, why did you bury the survey? What good is a survey if you dump the negative ones. Smells a bit fishy. Finally, I understand that I should pay for one of the belts. That why I told your rep about the dog. But I fail to understand how a dog can retract a belt and chew it. That belt had not been used when the dog was in the car. Your rep told me undrr no circumstances would Subaru replace a torn belt. I notified you of the belt issue the first time I brought the car in for a complimentary oil change. That was the first time I ever used your service dept. It had always been an issue like I told the first rep, so it is possible that there was a defect on that belt. This car is a 2024 with about 12k miles that I bought there, and I told you guys about the helt the dog chewed. You handled this wrong from the outset. Because I have no recourse with you all, I must warn others about how you conduct business. Im also stating.my case on other social media as well.

jimkort1 responded

Reviews Profile & Settings Rye Subaru Feb 7, 2025 jimkort1 Sales Dept is quite good and responsive. Service dept is horrible! I have a complaint with them and spoke to Subaru of America. My biggest complaint is that I never received a survey after the servicing. I bought a previous Subaru from Westchester Subaru and ALWAYS got a survey. This company fails to send the survey when the customer is dissatisfied. The manager does not respond to phone calls. Brandon Tucker from Subaru of America told me the dealerships are independently owned so they cannot control who gets a survey. Run any numbers and you will have complaints. In my situation, it could have easily been resolved if I was told up front my issue was not under warranty . The extended warranty I paid extra for. But its how the complaint was handled that upsets me. My advise is to go to another dealer. jimkort1 responded PRIVATELY on 2/23/25 12:50 PM Mr Pagan, As I explained previously, When I brought the car in, noone explained the pricing to me at all, until it was time to settle up. I was also told that I was given a discount. The total for the two seatbelts was around $875. I looked online and a Subaru dealer in Florida had offered the same seatbelts for $235 less than your "discounted" charge. I also fail to see how a dog can pull out a seatbelt and chew it and then have it retract and get stuck. Thats why I repeatedly disagree with the way you are handlung this. Also, why did you bury the review?? In all my years of owning a Subaru, I always received a review from Westchester Subaru. Every single time. And when RYE SUBARU did my oil change I received a survey. But this time RYE SUBARU BURIED THE SURVEY? If you are trying to conduct business in good faith, why would you pull this stunt to mislead consumers? You alsoo never responded to this deception of Rye Subaru.

jimkort1 responded

Mr Pagan, As I explained previously, When I brought the car in, noone explained the pricing to me at all, until it was time to settle up. I was also told that I was given a discount. The total for the two seatbelts was around $875. I looked online and a Subaru dealer in Florida had offered the same seatbelts for $235 less than your "discounted" charge. I also fail to see how a dog can pull out a seatbelt and chew it and then have it retract and get stuck. Thats why I repeatedly disagree with the way you are handlung this. Also, why did you bury the review?? In all my years of owning a Subaru, I always received a review from Westchester Subaru. Every single time. And when RYE SUBARU did my oil change I received a survey. But this time RYE SUBARU BURIED THE SURVEY? If you are trying to conduct business in good faith, why would you pull this stunt to mislead consumers? You alsoo never responded to this deception of Rye Subaru. Apologize for the repeat. This was meant to be responded publicly