Jennifer Rios

Great experience with intake and overall professional and helpful. Great communication and so helpful in making sure I understood what was happening with my car. Super helpful! helpful. Great communication and so helpful in making sure I understood what was happening with my car. Super helpful! More

by ronmac120 Verified Customer Verified Customer

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Very quick get a job lol all the service people were polite, kind, and friendly. Let me in and out of the service department in less than an hour was a good experience. polite, kind, and friendly. Let me in and out of the service department in less than an hour was a good experience. More

by DAVIDRRITCH1313 Verified Customer Verified Customer

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Service center scheduled a recall service. The service center did not confirm it had the necessary parts in advance of the service. So I had to bring my vehicle there, wait to get the car, an The service center did not confirm it had the necessary parts in advance of the service. So I had to bring my vehicle there, wait to get the car, and then return to get my vehicle without the service being completed. Furthermore, the dealership said they would order the part and contact me to reschedule the recall, but it has been 3weeks and I have not heard from them More

by km.lave Verified Customer Verified Customer

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Jen was great. Just unsure about drop off. Maybe directions on website when you make appointment. Just unsure about drop off. Maybe directions on website when you make appointment. More

by dawnbrinton Verified Customer Verified Customer

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Courtesy and professionalism displayed. Always keeps you updated. Dealership is clean and well staffed to answer any questions. Always keeps you updated. Dealership is clean and well staffed to answer any questions. More

by TPAS63 Verified Customer Verified Customer

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Excellent service, nice waiting areas, love all the cars on the showcase floor...Kia is great on the showcase floor...Kia is great More

by dwaynerieley Verified Customer Verified Customer

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I M Napoli Kia customer for 20 years and always satisfied with the service and selection of products with the service and selection of products More

by psurovov Verified Customer Verified Customer

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Everything went well at my appointment, and they did the service in a good timeframe. service in a good timeframe. More

by JERASHANYCOSME Verified Customer Verified Customer

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Courtney was the best! She’s extremely knowledgeable and explained everything so well. She has amazing customer service skills! She’s extremely knowledgeable and explained everything so well. She has amazing customer service skills! More

by juanfarf Verified Customer Verified Customer

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My experience was very disappointing. I received a solicitation for an oil change and multi point inspection in the mail and thought I would give them a try again since it was approximate I received a solicitation for an oil change and multi point inspection in the mail and thought I would give them a try again since it was approximately 8 years since I had service there. I had a SCHEDULED APPOINTMENT @ 7:30 AM and was therefore the 1st person there!! I was even there before the employees. That being said I should have been in and out of there in no time; especially since I requested NO tire rotation as the car had just gotten new brakes and a full alignment. Before I knew it there were 12 people sitting in the waiting area & people who came in after me were told they were finished . I was there for over 2 hours …. Never was there ANY COMMUNICATION verbal or via txt initiated by KIA ….. it was myself who was inquiring of such. Was told that a video of the inspection would be sent to me within a few minutes yet that never happened. Instead I had to return to the dealers approximately 2hrs later to request it AGAIN …. It was not an experience I would ever like to repeat, I love my 2007 Sedona and have maintained it very well through the years and will continue to do so …..unfortunately not at that dealership… As a business owner, single parent and caregiver for my mom … time is of the essence…. If I ever ran my business as such ….. I’d be out of business. What a shame ….. More

by Rlhdc Verified Customer Verified Customer

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