Jennifer Rios

My entire process of getting a new car was sketchy. I said what I was looking for and I got something completely different. Not even the same make of car I asked for. The paper that's supposed to be o I said what I was looking for and I got something completely different. Not even the same make of car I asked for. The paper that's supposed to be on the window was taken off so I couldn't read it, I was told things were done to the car and it was safety inspected but it obviously wasn't. Their favorite response is " it's cosmetic", when I asked About buying another warranty through them, they didn't even acknowledge the question and every time I called the dealership to talk to Mike in finance he would dodge my calls, or the receptionist transfers me to a phone no one answers. The. When I had no choice but to show up in person, everyone looked scared/nervous to see me. I have no trust in this dealership. More

by . Verified Customer Verified Customer

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I feel completely mislead. Awful customer service r experience never again no way. Mislead and deceived by my salesperson. I cannot u defeats d how someone lies so much ....... Awful customer service r experience never again no way. Mislead and deceived by my salesperson. I cannot u defeats d how someone lies so much ....... More

by chrissiw1 Verified Customer Verified Customer

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Sincere. Professional. Accommodating and kept me informed. Jennifer was top shelf and took pride in providing quality service to her customers Professional. Accommodating and kept me informed. Jennifer was top shelf and took pride in providing quality service to her customers More

by keith87 Verified Customer Verified Customer

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Jennifer welcomed me on time, provided an expert and clear explanation of the services to be provided, offered me a time estimate for the work to be completed, made herself available during all times, a clear explanation of the services to be provided, offered me a time estimate for the work to be completed, made herself available during all times, and communicated effectively of the completion of the work. I can only say good things of Jennifer. Kia is lucky to have her in their team! More

by daniel.chamie Verified Customer Verified Customer

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It went extremely smooth. Jennifer was amazing and offered great customer service. Extremely kind, caring, and considerate. Jennifer was amazing and offered great customer service. Extremely kind, caring, and considerate. More

by christopherdigioia63 Verified Customer Verified Customer

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Time frame for waiting for service (recall) was about 1 1/2 hr. A video of the service was sent to my phone for viewing. Other works to done on the vehicle were highlighted. 1/2 hr. A video of the service was sent to my phone for viewing. Other works to done on the vehicle were highlighted. More

by LOGAN.LOGIE01 Verified Customer Verified Customer

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For the past two years, I have relied on Napoli Kia for maintenance, and they never disappoint. Huge shoutout to my advisor, Jennifer Rios, for keeping me in the loop and explaining everything so clearly. maintenance, and they never disappoint. Huge shoutout to my advisor, Jennifer Rios, for keeping me in the loop and explaining everything so clearly. I highly recommend this service department for their excellent work and service! More

by RRWALKER11 Verified Customer Verified Customer

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Liars and crooks. Just want to get you out of the door. They do shorty work and lie on the paperwork, don’t believe a word they tell you Just want to get you out of the door. They do shorty work and lie on the paperwork, don’t believe a word they tell you More

by Fucknapolikia Verified Customer Verified Customer

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So easy and super professional. I wish I lived closer and could bring my car there regularly. I wish I lived closer and could bring my car there regularly. More

by Smgervasi Verified Customer Verified Customer

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Thanks Treated good and in a timely manner. Dealership is always accommodating. Atmosphere clean, tidy and comfortable. All staff very friendly especially Jennifer! Dealership is always accommodating. Atmosphere clean, tidy and comfortable. All staff very friendly especially Jennifer! More

by l.abbotts Verified Customer Verified Customer

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