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Jennifer Rios

Overview Reviews (1268) Inventory (358)

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Jennifer Rios

Jennifer Rios | Page 107

Service Advisor

Napoli Kia

241 Boston Port Road
Milford, CT 06460

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4.7

1,268 Reviews

Overview Reviews (1268) Inventory (358)

4.7

1,268 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1268 Reviews of Jennifer Rios

December 02, 2021

Dealership Rating

Employee Rating

The greeting was beautiful Welcome to Kia Napoli employees real professionals. Walk me to car employees real professionals. Walk me to car More

by ANA.CONCEPCION2000

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Michael Haverl

Dec 01, 2021 -

Napoli Kia responded

Ana, We appreciate your business and our team looks forward to serving you again soon! Scott Haverl General Manager

November 29, 2021

Dealership Rating

Employee Rating

I will recommend this dealership at soon they start to wear masks and shows they are protecting their customers. I had seen young employers talking very closely to elderly customers without masks; that’s wear masks and shows they are protecting their customers. I had seen young employers talking very closely to elderly customers without masks; that’s just unacceptable More

by Ricfeliu

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Michael Haverl

Dec 16, 2021 -

Napoli Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. Thank you for bringing this issue to our attention; we appreciate all feedback as it allows us to learn and make improvements. Scott Haverl, General Manager 203-877-5141 scotth@napolimotors.com

November 29, 2021

Dealership Rating

Employee Rating

Marvelous. Michael is Stupendous . Great Experience and really quick. Wish they could find me a K5 LXS really quick. Wish they could find me a K5 LXS More

by rachel0619

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Michael Haverl

Nov 29, 2021 -

Napoli Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Scott Haverl General Manager

November 18, 2021

Dealership Rating

Employee Rating

Omar was extremely helpful while discussing my options to fix my issues. He gave me options so that I could find the best choice for my family. fix my issues. He gave me options so that I could find the best choice for my family. More

by C.A.C

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Michael Haverl , Omar

Nov 19, 2021 -

Napoli Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Napoli Kia, we look forward to having you as one of our valued customers for many more years to come! Scott Haverl General Manager

November 17, 2021

Dealership Rating

Employee Rating

Omar took great care of explaining everything and handled everything with great professionalism. His concern for my time was excellent. everything with great professionalism. His concern for my time was excellent. More

by C.A.C

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Michael Haverl , Omar, Peter and Jacob.

Nov 17, 2021 -

Napoli Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott Haverl General Manager

November 16, 2021

Dealership Rating

Employee Rating

I have been a customer with Kia Napoli for the last 10 years - Jen Rios and Mike Haverl in service are the best always helpful and always look to save me money years - Jen Rios and Mike Haverl in service are the best always helpful and always look to save me money More

by BIGTONY1964

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Michael Haverl

Nov 17, 2021 -

Napoli Kia responded

Thank you so much for your kind words for Jen and Mike, and for taking the time to leave us this wonderful feedback! Scott Haverl General Manager

November 14, 2021

Dealership Rating

Employee Rating

My engine seized up and I towed my car to Kia in Milford that same day. Next day had an answer back from service that my engine was approved. I got my car back in less then two weeks that same day. Next day had an answer back from service that my engine was approved. I got my car back in less then two weeks More

by osramirez2298

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Michael Haverl

Nov 15, 2021 -

Napoli Kia responded

Thank you for taking the time to share your thoughts on working with Mike, Jennifer and our team. We're glad to hear we delivered such a great experience! Scott Haverl General Manager

November 12, 2021

Dealership Rating

Employee Rating

They were courteous, very detailed describing any issues with my car and answered all my questions. Kudos with my car and answered all my questions. Kudos More

by APARKS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Michael Haverl

Nov 12, 2021 -

Napoli Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Napoli Kia! Scott Haverl General Manager

November 10, 2021

Dealership Rating

Employee Rating

Service writer was excellent.Service was done quickly and no hassles would bring my car back again no hassles would bring my car back again More

by Jockey58

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Nov 10, 2021 -

Napoli Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott Haverl General Manager

November 02, 2021

Dealership Rating

Employee Rating

I went in for a recall and they did the recall. Not sure what else to say. what else to say. More

by JIMWILSON68

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Michael Haverl

Nov 02, 2021 -

Napoli Kia responded

Jim, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Napoli Kia. Please don't hesitate to reach out if you need anything else. Scott Haverl General Manager

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