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Jennifer Rios
Jennifer Rios at Napoli Kia

Jennifer Rios | Page 108

Service Advisor

Napoli Kia

241 Boston Port Road
Milford, CT 06460

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4.7
1,268 Reviews
4.7

1,268 Reviews

Write a Review

1268 Reviews of Jennifer Rios

November 01, 2021

Dealership Rating
Employee Rating

Very pleased with the service dept ! They took pride in there repairs and fixed correctly the first time ! Would highly recommend bringing your car there for service ! Everyone was a pleasure to deal with More

by GABERIOS73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Haverl, Ashley Power, Salvatore Liuzzo, Michael Haverl

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Nov 02, 2021

Napoli Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Napoli Kia. Scott Haverl General Manager

November 01, 2021

Dealership Rating
Employee Rating

Very friendly. Good service. Long wait—10 people in waiting room! Over booked?? Besides the long wait, I have no complaints More

by DWLODARSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Haverl

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Nov 02, 2021

Napoli Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we apologize for the unusually long wait. Thank you again for choosing Napoli Kia, we look forward to having you as one of our valued customers for many more years to come! Scott Haverl General Manager

November 01, 2021

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Employee Rating

I made an appointment over the phone but they couldn't have seemed to find my appointment but they got me in any way and got me right out in a decent time thank you. More

by TERRY.BACOTE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Haverl

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Nov 02, 2021

Napoli Kia responded

Thank you so much for your kind words, Terry, and for taking the time to leave us this wonderful feedback! Scott Haverl General Manager

November 01, 2021

Dealership Rating
Employee Rating

Great team! Very friendly and knowledgeable about all service would recommend to anyone who asks More

by Reh2369bda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Haverl

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Nov 02, 2021

Napoli Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Scott Haverl General Manager

October 29, 2021

Dealership Rating
Employee Rating

Fast and Friendly Service. Highly Recommend Napoli Indoor Kia For All Your Automotive Needs. Always Ask For Omar, Mike Or Jennifer More

by DIMATTEO_DAVID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Haverl

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Oct 31, 2021

Napoli Kia responded

David, Thank you for taking the time to share your feedback with us. Omar, Mike and Jennifer work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott Haverl General Manager

October 26, 2021

Dealership Rating
Employee Rating

Ridiculously expensive! $149 to put lube on a sunroof track? Cost me almost $800 for a simple servicing! More

by Pjeckenrode
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Michael Haverl

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Nov 12, 2021

Napoli Kia responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Scott Haverl, General Manager 203-877-5141 scotth@napolimotors.com

October 25, 2021

Dealership Rating
Employee Rating

paint was peeling. Refused the repair Defective factory paint was peeling. Refused the repair Defective factory paint, should not have bubbles and peeled More

by JAY84
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Michael Haverl

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Nov 11, 2021

Napoli Kia responded

JAY84 "paint was peeling. Refused the repair Defective factory..." VERIFIED CUSTOMER paint was peeling. Refused the repair Defective factory paint, should not have bubbles and peeled Napoli Kia responded privately on 10/27/21 10:50 PM

October 20, 2021

Dealership Rating
Employee Rating

Always helpful and timely.Very nice and prompt, hours Always helpful and timely. Very nice and prompt, hours are good and convenient. Survey completed More

by JTPUZZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Haverl

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Oct 20, 2021

Napoli Kia responded

Thank you for your business. We appreciate you taking the time to leave us a review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Haverl General Manager

October 20, 2021

Dealership Rating
Employee Rating

I was happy with Jennifer in the service department. She was very attentive and courteous. They did a good job with mounting the new tires. More

by sarahsk9s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Oct 20, 2021

Napoli Kia responded

Thank you for the kind words for our service department, Sarah! We look forward to sharing your compliments with Jennifer and our team. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. Scott Haverl General Manager

October 19, 2021

Dealership Rating
Employee Rating

Tried over charging me for the labor costs. Told me my car was over warranty by 4,000 miles even though I have been trying to have the issue fixed since November- they closed early the day of my appointme More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ashley Power

Print
Nov 06, 2021

Napoli Kia responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Scott Haverl, General Manager 203-877-5141 scotth@napolimotors.com

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