Jennifer Ryan

Easy scheduling, prompt service, and courteous customer support. If you have purchased a vehicle at this location, I recommend utilizing the service department. Cannot go wrong! support. If you have purchased a vehicle at this location, I recommend utilizing the service department. Cannot go wrong! More

by PERRY11 Verified Customer Verified Customer

Report | Print

Overcharged and sold me services I did not need. I brought my 2019 truck there to look at the front camera. They diagnosed it as needing a new front camera and a new video processing module. The I brought my 2019 truck there to look at the front camera. They diagnosed it as needing a new front camera and a new video processing module. They quoted that at $3,112 to fix it. I had an extended warranty that Dover Chevy wanted to charge almost $1,200 more than what the warranty would cover. I ended up going to Banks Chevy to have them diagnose the issue and provide a quote. They updated the software for video processing module and replaced the front camera for a total of $971, of which I only paid my deductible for the warranty. The camera system works great now. Dover Chevy also wanted to charge $502 for the front camera, but that part only cost $177 at Banks Chevy. Dover Chevy also said my front brakes were at 3-4mm and needed to be replaced at a cost of $938. I had Banks Chevy look at them and I was told there was 6mm remaining and that they did not need to be replaced. It is very clear that Dover Chevy was trying to take advantage of me so they could make some extra money. Jennifer Ryan was fine to deal with and the one star is not for her customer service. The one star is for the service manager, Rich, who I spoke to multiple times trying to figure out the issues and why it cost so much. Unfortunately, Rich doesn’t have a profile on here so I cannot leave the one star review for him. More

by Craigpforrest Verified Customer Verified Customer

Report | Print

The Service team is great and they respond with accuracy and fast with completing their work as promised. They are also very friendly and I enjoy bringing my car to them for maintenance. and fast with completing their work as promised. They are also very friendly and I enjoy bringing my car to them for maintenance. More

by Mmain40 Verified Customer Verified Customer

Report | Print

Always friendly and ready to help with any problems you have. Explains what problems are and the cost and time frame to repair. have. Explains what problems are and the cost and time frame to repair. More

by GRAMPYHENN1 Verified Customer Verified Customer

Report | Print

The buying process was simple, Jonathan was easy to work with, no hard selling which I appreciated. The car that I purchased had a crack in the windshield and they replaced it right away. Very pleased with with, no hard selling which I appreciated. The car that I purchased had a crack in the windshield and they replaced it right away. Very pleased with the service. More

Report | Print

I was in a pretty bad situation with my old vehicle and JT did a tremendous job helping me find a vehicle, making sure I felt like I got a good deal and acting quickly to get me into a car as soon as possi JT did a tremendous job helping me find a vehicle, making sure I felt like I got a good deal and acting quickly to get me into a car as soon as possible. Very happy with my experience with JT! More

Report | Print

Jennifer Ryan makes the experience outstanding! I have been a Dover Chevy customer for several decades and the service department keeps me coming back. Bill Malsbury I have been a Dover Chevy customer for several decades and the service department keeps me coming back. Bill Malsbury More

by Bill Malsbury Verified Customer Verified Customer

Report | Print

Attentive service writer. Did an amazing job explaining everything in a way I understood. Doesn't try and push repairs that are not needed, and is very honest about the servic Did an amazing job explaining everything in a way I understood. Doesn't try and push repairs that are not needed, and is very honest about the services needed and provided. Got my car done in a timely manner, and kept me informed the entire time. Highly recommend Dover Chevrolet for all your service needs! More

by shebbeans Verified Customer Verified Customer

Report | Print

Always so happy with the customer service in the service department. They explain everything and go over it with you if u have questions department. They explain everything and go over it with you if u have questions More

by nunansarah Verified Customer Verified Customer

Report | Print

Stopped going to Portsmouth Chevy because Dove is SO MUCH BETTER! Stopped going to Portsmouth Chevy because Dover is SO MUCH BETTER! Customer service and technicians are so much better than Portsmouth. BETTER! Stopped going to Portsmouth Chevy because Dover is SO MUCH BETTER! Customer service and technicians are so much better than Portsmouth. More

by JAMES.MANDILE Verified Customer Verified Customer

Report | Print