Jennifer Silva

Lithia Hyundai of Reno responded

Barbara, Thank you for recognizing Iris, Tony, and our sales team. That said, spending five hours at the dealership is frustrating, and we’re sorry the process felt unnecessarily drawn out. Buying a new vehicle should be exciting, not exhausting, and we clearly could have done a better job managing the pace of your visit and keeping you informed along the way. We appreciate your candid feedback and will use it to improve the experience for future customers. We hope you’re enjoying your new Santa Fe Hybrid and would welcome the opportunity to regain your confidence. Regards, Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com