Very pleasant and professional experience.
Friendly and knowledgeable staff. Job completed on time and very reasonable.
Friendly and knowledgeable staff. Job completed on time and very reasonable.
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by don.drahos
Service Price Transparency
Other Employees Tagged:
Michael LaPointe,
Joel Olko
, Edmanuel Agosto, Anthony Audia, Jim Berube, Hannah Cormier, Tyrrell Dabrowski, Marc Hollis, David Peltz
Oct 30, 2023 -
Hoffman Honda responded
We're glad to know you had a pleasant and professional experience at Hoffman Honda! It's great that our team could provide knowledgeable service in a timely manner. Thanks for the positive feedback!
Everyone is very friendly.
.so? They sold me a vehicle, with"minor" cosmetic damage that "was repaired". No problem, right? Wrong. I get the car home and see the whole trunk doo
.so? They sold me a vehicle, with"minor" cosmetic damage that "was repaired". No problem, right? Wrong. I get the car home and see the whole trunk door was off kilter, I bring it back..the sales manager and sales person tried to excuse it as to "oh honda back doors are always a little off".This was clearly more than that! They finally agreed to fix it, gave me a loaner for a few days. I pick up the 2022 crv, and the inside of the back door is...damaged. Sales woman tells me to "not freak out" about it...At this point, I am just sick of them and say fine, leave it. Today it was pointed out that my taillights are out..I have had this car for a couple of weeks. Why am I running for a car that is fairly new?? Honda certified used??After this issue gets resolved, I will NEVER do business here again.
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by Izzy999
Oct 30, 2023 -
Hoffman Honda responded
I'm sorry to read about your experience with the vehicle you purchased from us. This does not reflect our usual high standards, and we sincerely apologize. We'd like to make things right for you and address any unresolved issues with your car. We would like to discuss this and make this right but we are unable to do so without your name. Would you please reach out as soon as possible so we can discuss how best to rectify this situation at your earliest convenience? Thank you, Paul Mandirola - Regional Service Manager Toyota and Honda - (860) 658-3570
Nov 01, 2023 -
Hoffman Honda responded
Once again, we sincerely apologize for the frustrations you've experienced. It is our goal to ensure each customer feels confident in their purchase, and we intend to address all of your concerns. Please reach out to Michael LaPointe, our General Sales Manager, at 860-658-3539 so that you can discuss the next steps in this process. Thank you.
Nov 29, 2023 -
Hoffman Honda responded
Izzy, we really appreciate your additional comment and kind words about Jennifer and Tyler. It is gratifying to hear that they have gone above and beyond for you, as this kind of top-notch care is exactly what we strive for. If there is anything else we can do for you, please don't hesitate to be in touch. Thank you.
Oct 30, 2023 -
Izzy999 responded
I just returned your call, and left all my contact info on your voice mail, after visiting the Hoffman dealership to make an appointment to drop off this car, once again. The " fixed trunk "door leaks, (just noticed that with the rain)as well as the none working taillight, and at this point, who knows what else. Please explain to me, Mr Mandirola, how exactly is this a certified used vehicle. 25k miles, 2022 crv. And already in the shop TWICE within a few weeks of owning it??? Things go wrong with cars-understandable, which is why I decided to trade in my old CRV and upgrade in the first place. My old crv had about 100k miles on it though, and was a 2015. This is certified fairly new used crv. Unacceptable. Original review: Everyone is very friendly. .so? They sold me a vehicle, with"minor" cosmetic damage that "was repaired". No problem, right? Wrong. I get the car home and see the whole trunk door was off kilter, I bring it back..the sales manager and sales person tried to excuse it as to "oh honda back doors are always a little off".This was clearly more than that! They finally agreed to fix it, gave me a loaner for a few days. I pick up the 2022 crv, and the inside of the back door is...damaged. Sales woman tells me to "not freak out" about it...At this point, I am just sick of them and say fine, leave it. Today it was pointed out that my taillights are out..I have had this car for a couple of weeks. Why am I running for a car that is fairly new?? Honda certified used??After this issue gets resolved, I will NEVER do business here again.
Nov 17, 2023 -
Izzy999 responded
Follow up to my original review. Jennifer Beauchemin
Service Advisor-Outstanding service, and one of the reasons I decided to buy a car here in the first place. She goes above and beyond, ALWAYS fitting me into a busy service schedule. She is truly an asset to your company, as well as Tyler May, Service Manager, who promptly took care of the issues with this new vehicle, making sure everything was checked and double checked-all with a pleasant demeanor, while dealing with an irate customer. I thank them both.
As always, great service andvcustomer service.
Jennifer is a pleasure to work with. Always accessible and responsive True professional
Jennifer is a pleasure to work with. Always accessible and responsive True professional
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by Jim
Service Price Transparency
Oct 23, 2023 -
Hoffman Honda responded
Jim, we're glad to know you had a great experience with Jennifer at Hoffman Honda. We appreciate your kind words about our service and professionalism!
Hoffman's covers all bases of car maintenance in a timely
manner and treats customers courteously.
manner and treats customers courteously.
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by NHOPES 8
Service Price Transparency
Oct 20, 2023 -
Hoffman Honda responded
Thank you for leaving Hoffman Honda a five-star review! We loved seeing this feedback.
Stephen was great to work with he was very helpful thanks
car ran great thanks again
car ran great thanks again
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by kobragallagher
Service Price Transparency
Other Employees Tagged:
Anthony Audia, Jim Berube, Marc Hollis, David Peltz, Stephen
Oct 09, 2023 -
Hoffman Honda responded
Thank you for giving a shout-out to Stephen and leaving Hoffman Honda a five-star review! We are glad your vehicle is running smoothly.
Service Advisor Jennifer was amazing.
Couldn’t have asked for someone better. very attentive and shows her gratitude to her customers
Couldn’t have asked for someone better. very attentive and shows her gratitude to her customers
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by David
Service Price Transparency
Sep 21, 2023 -
Hoffman Honda responded
David, we're delighted to know that Jennifer provided you with such excellent service at Hoffman Honda. We appreciate your kind words and look forward to serving you again in the future!
Dealer Hoffman Honda is the best dealer for me and I
think it’s the best dealer in my area.
think it’s the best dealer in my area.
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by andrzejgozdziewski
Service Price Transparency
Other Employees Tagged:
Anthony Audia, Jim Berube
Sep 20, 2023 -
Hoffman Honda responded
Thank you for your high praise! We are thrilled to be your go-to dealership. See you next time here at Hoffman Honda!
Hoffman Honda provide good service, they are very
efficient in handling appointments, they are very-professional in regards to customer needs.,
efficient in handling appointments, they are very-professional in regards to customer needs.,
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by Leszek
Service Price Transparency
Sep 11, 2023 -
Hoffman Honda responded
Leszek, we're glad to know you had a positive experience with our service at Hoffman Honda. We always aim for efficiency and professionalism. Thanks for your feedback!
My recall was handled efficiently and in a reasonable
amount of time. Jenny was professional and personable and and kept me informed throughout the service visit and explained all work that was complete
amount of time. Jenny was professional and personable and and kept me informed throughout the service visit and explained all work that was completed.
The waiting area was clean and comfortable.
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by CmCrv
Service Price Transparency
Jul 27, 2023 -
Hoffman Honda responded
We're glad to know your recall service was handled efficiently and that Jenny kept you well-informed throughout the process. Thanks for choosing Hoffman Honda, we appreciate your feedback!
Service was great.
All friendly and knowledgeable people. Everyone was helpful and all went in a timely fashion
All friendly and knowledgeable people. Everyone was helpful and all went in a timely fashion
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by B.SARMUK
Service Price Transparency
Other Employees Tagged:
Jim Berube
Jul 13, 2023 -
Hoffman Honda responded
Thank you for the great review! We're glad to hear that our team at Hoffman Honda provided friendly and knowledgeable service in a timely manner. We appreciate your business and hope to see you again down the road.
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