Jenny Scott | Page 51

Had a good experience with the service department. The only downside was that it took so long to get my car in for such a small issue only downside was that it took so long to get my car in for such a small issue More

by APINKSTON90 Verified Customer Verified Customer

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My recent visit went well, the representative was polite and effecient. Waiting was spaced for proper seating. My service was done promptly and I received a free car wash. and effecient. Waiting was spaced for proper seating. My service was done promptly and I received a free car wash. More

by HJWEDWARDS Verified Customer Verified Customer

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by MCRHYNARD Verified Customer Verified Customer

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Took my car here to get the speaker fixed. They put in a new speaker and apparently didn’t test it because the issue was not resolved. new speaker and apparently didn’t test it because the issue was not resolved. More

by BRENTONCOALGREGORY Verified Customer Verified Customer

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Windshield replacement. Scheduled thru your service dept., then farmed out to third party which resulted in some confusion..Total time involved resulted in more hours than wa Scheduled thru your service dept., then farmed out to third party which resulted in some confusion..Total time involved resulted in more hours than was estimated at beginning....Ins & deductible payments worked out O-K, and so we were satisfifed , except for time.....I drive 65 mi. to your shop, so when I have 5 .5 hrs service time and 3 hrs on the road, makes a full day...It worked out alright, just a little confusion....Kara , serv. mgr., went overboard to make the experience pleasant.... More

by thegordons0 Verified Customer Verified Customer

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Always quick and painless. I always get a reminder prior to my appointment. My car was ready within the time they estimated. I appreciate the ease of having my car serviced. to my appointment. My car was ready within the time they estimated. I appreciate the ease of having my car serviced. More

by CLVAUGHN7677 Verified Customer Verified Customer

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Great! I took my 2020 Outback in for service (oil change which is free the first time). Everyone was very pleasant and helpful. I even got a carwash. I took my 2020 Outback in for service (oil change which is free the first time). Everyone was very pleasant and helpful. I even got a carwash. More

by jkfisher149 Verified Customer Verified Customer

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Oil change and windshield replaced. Problem that they left stains on the interior of the car when doing windshield replacement. The black smudges all around the interior of the windshield. No issues left stains on the interior of the car when doing windshield replacement. The black smudges all around the interior of the windshield. No issues yet with the actual windshield just how much stains they left in the car. More

by PDOWNINGKNAPP Verified Customer Verified Customer

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I had an oil change appointment on 6/23/20 for my Outback. I was appalled that NO ONE at Bob Rohrman Subaru was wearing a mask. That is unacceptable given the current COVID 19 health concerns. No Outback. I was appalled that NO ONE at Bob Rohrman Subaru was wearing a mask. That is unacceptable given the current COVID 19 health concerns. No one in the service department or waiting area or sales area of the dealership had one on. An oil change sticker was not put in my windshield like usual either. I will take my Subaru business and service else where from now on. I took my Honda for the same oil change service the next day to a dealership in Avon. They were so much better with regards to welcoming me, following up while my vehicle was getting worked on, and everyone was weak mask. They talked to me in person instead of calling me. They had plastic coverings on my seat and steering wheel too. It was so much better. More

by ZZBEACHLER Verified Customer Verified Customer

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Great dealership with good service. Even washed my car for free. We bought our 2016 ford flex from them a few months ago an this was the free oil change. for free. We bought our 2016 ford flex from them a few months ago an this was the free oil change. More

by TREVORHESS902 Verified Customer Verified Customer

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