Jerad Brockel | Page 19

Awful experience My husband and I went to the dealership, the only day that we could get there ( an hour and a half away from home) and get the savings promised to us. My husband and I went to the dealership, the only day that we could get there ( an hour and a half away from home) and get the savings promised to us. Despite checking the online stock the night before, none of the 4 cars we looked at were available. One was sold, it sounded like that was neglected to be updated online. 3 were 'not ready'. When I explained that we needed a car today as we cannot come back out, I was told that none of the 3 were able to be ready by end of day, and that some ( or all?) Were not even on the lot. I was told the sales guy would look for the car we wanted in a 500 mile radius, staring with their own dealerships and going from there. We test drove a different car, more expensive, that I said would do if sales couldnt find the car I wanted. After the test drive they started filling out paperwork and asking foe our info. When I finally asked what car they were working on papers for, they said the more expensive one. I asked and they said they couldnt find the car I wanted. I had doubts that they even looked to place us in a cheaper vehicle, so I did a basic google search and found the exact car I wanted in the city I lived in. I verified with the company that they had the car, it wasn't held or waiting to be detailed, etc. When I brought this up to the place we were at, they said that some companies are difficult to deal with. Given the time frame of the 'search' I doubt any calls were made on that vehicle. I do not trust most of what went on to get us into the car we took and would not recommend anyone do business with this dealership. I do not plan on giving them any further business More

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Great service They listened to my wants and made it happen. Red the sales women worked very hard and had great costumer service. Thanks again Red. Great job They listened to my wants and made it happen. Red the sales women worked very hard and had great costumer service. Thanks again Red. Great job More

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Excellent experience Wonderful team to work with. No surprises or gimmicks. Worked with me to find the right price, warranty and terms without ever once trying to oversel Wonderful team to work with. No surprises or gimmicks. Worked with me to find the right price, warranty and terms without ever once trying to oversell me or put me into a car over the budget I had given them. Will definitely use dealership for service our car More

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Great Lance is great guy who did his magic to please us in everything we wanted as well as Jerad as always great doing his magic with the numbers. Thank you Lance is great guy who did his magic to please us in everything we wanted as well as Jerad as always great doing his magic with the numbers. Thank you guys. My family loves our new truck and our road trip was beautiful and comfy. More

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Amazing service with informative staff! This was my second time going through this Russ Darrow Nissan location and they never cease to disappoint me! The staff is knowledgeable, patient, and This was my second time going through this Russ Darrow Nissan location and they never cease to disappoint me! The staff is knowledgeable, patient, and highly informative. I can’t thank Joe, Jeard, and Rob for all of their help, and making me feel comfortable and confident in my decision! More

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Helpful Caring, friendly, willing to help find the right car. Lance and Jerad were awesome and very informative. I would definitely recommend Nissan Metro Rus Caring, friendly, willing to help find the right car. Lance and Jerad were awesome and very informative. I would definitely recommend Nissan Metro Russ Darrow ! More

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Great I love my Nissans. Everyone of them all the time I have went .I appreciate the work they have done to put me in my 2019 today I love my Nissans. Everyone of them all the time I have went .I appreciate the work they have done to put me in my 2019 today More

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Awesome experience and service I worked with John on my deal and he made everything very easy. His customer service was outstanding and he was able to get me a great deal on my new I worked with John on my deal and he made everything very easy. His customer service was outstanding and he was able to get me a great deal on my new car. I would highly recommend purchasing a car here thanks to the great service I received from John. More

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Very grateful and superb sales and management!! I went to Russ Darrow to purchase a car last week but an unfortunate issue that happened to me at the wrong time. I worked with Lance Galloway who wen I went to Russ Darrow to purchase a car last week but an unfortunate issue that happened to me at the wrong time. I worked with Lance Galloway who went ABOVE AND BEYOND to get me into a new model 2018 Nissan Rogue Sport S w/66 miles on it! The GM Rob Garcia really worked hard and was determined to get me a great deal on a vehicle. I couldn't have asked for a more greater team. I really appreciated the hard work and dedication, the time and patience that Lance Galloway and Rob Garcia did to work with me! Lance Galloway is the BEST salesman ever! He goes hard and is very dedicated to his job! Thank you guys both for blessing me with a new vehicle. This is the BEST birthday gift ever!!! More

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What should have been an exciting day ended up.. A very poor experience. Let me elaborate. I found a 2018 Nissan Rouge for sale, and stopped in with my Father in Law, and my wife. We went for a te A very poor experience. Let me elaborate. I found a 2018 Nissan Rouge for sale, and stopped in with my Father in Law, and my wife. We went for a test drive with Ed in Sales. I really liked the vehicle, but I did not want to sign all the paperwork that night. I told Ed I'd come back tomorrow, and he swayed me to do the paperwork that night...This was a mistake What should have been another hour at most took an additional 2.5. Jerad in Finance took us into his office and started this overly long spiel on all the types of warranties they offer. After listening for what seemed like forever, I graciously declined all additional warranties. Now I know a sales person usually won't take no for an answer, on the first attempt, so I expected a rebuttal...It took 3-4 "No, I am not interested" to get Jerad to let off. Each time getting more and more aggressive, trying to make me feel foolish for not buying the extra insurance and trying to say I'm in the minority (....right). I felt almost insulted at one point. My wife and I almost walked out on this guy because we were so annoyed. I mean I know you're trying to make the sale, but read the room. I told you 3-4 times I am not interested, stop trying to sell me the coverage. The worst part is after we finally said no for the last time, his whole attitude changed and became very cold to us. I thought maybe it was in my head, but right after my wife said the same thing. It was just utterly rude and unnecessary, and it almost cost you guys a sale. Ed was a very nice salesman, and apart from some small issues like getting my extra key right away, he took care of me. I can't say the same about Jerad in Finance. I would not recommend this dealership. I wouldn't want any family or friends to try to be intimated into buying extra insurance that doesn't cover much of anything (read the fine print!). I'm not trying to get anything free, and I am not trying to get anyone in trouble. This is my honest review and my wife will be putting up her own experience that will echo this. I hope someone in management reads this and makes some changes.. I am not kidding when I say it almost cost you a sale, and I guarantee that Rouge will still be sitting on your lot today. More

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