Jerad Brockel | Page 6

I loved the atmosphere and my salesman jp everyone made sure I got in what I wanted to and I drove off in my dream truck sure I got in what I wanted to and I drove off in my dream truck More

by LINKEDUP05 Verified Customer Verified Customer

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I absolutely love the deal on the Honda Clarity I got from this dealership. I am thrilled about this car. Kevin and Jimmy (sales manager) are both very nice people. When it came time to start talking num from this dealership. I am thrilled about this car. Kevin and Jimmy (sales manager) are both very nice people. When it came time to start talking numbers for the car, Jimmy slipped in a $500 security etching fee, as well as a $500 service fee to sell the car. If you choose to buy a car from this dealership, make sure you don't let them tack on the security etching fee, that is absolutely unnecessary. Jimmy was quite pushy about me signing a deal on the car so that I could take it home later that day. This used plug in hybrid comes with a $4,000 tax credit, which I was aware of going into purchasing the car. When I asked Jimmy (sales manager) about the tax credit, they told me there was absolutely no credit for the car. Jimmy talked to his boss, as well as the financial head of the dealer. Both people told me I was wrong about the tax credit. I had to escalate it another level to the Russ Darrow corporate office in order for them to finally acknowledge the $4,000 tax credit I could get for the car. I spent ~3 hours at the dealership going back and forth about the tax credit. During Jimmy's pitch for buying the car, he told me that the car came with a select certified warranty, which includes a longer powertrain warranty and a shorter bumper to bumper warranty. Obviously I loved to hear that, and it made me more inclined to buy the car, knowing I would be protected for near future. When it got to the time where I was paying for the car, the financial head told me that the car was not certified at all, and that it came with no warranty. It's hard to say if Jimmy mistook my car being certified, or if he was lying about it being certified to try to get me to buy it. Thankfully, Jimmy recognized his error and had the car select certified for me the next day. The next day, after the car had gone through the select certified inspection process, I came in t purchase the car. The financial head told me that the select certified warranty only includes a 6 month, 6000 mile warranty on the powertrain (much shorter than the 30,000 mile warranty Jimmy had pitched me). There is also no limited bumper to bumper warranty at all. I was tired of the 7+ hours I had already spent at the dealership trying to buy this car, so I went forward without throwing a fit about it. It is still very disappointing that Jimmy was pitching a long powertrain warranty and limited bumper to bumper warranty on this car that never even existed. At the end of the day, I am very happy with the car I purchased. Going through my troubles with the tax credit and select certified warranty was very annoying though. I had to spend way more time at the dealership than what should have been necessary to buy the car. If you choose to buy from this dealership, do not let them sell you their $500 security etch fee, and be aware of their absurd $500 service fee. More

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Everyone was very kind ,helpful, knowledgeable and friendly! Even when i came back to get a picture with the bow!😊 friendly! Even when i came back to get a picture with the bow!😊 More

by Diane_crawford05 Verified Customer Verified Customer

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Mike was very friendly and understanding as possible to get me in and out. I got out of work late the night before and our appointment was early. So there wasn’t any games being played. Most dealerships li get me in and out. I got out of work late the night before and our appointment was early. So there wasn’t any games being played. Most dealerships like to hold you over so they can wear you down. Ain’t nobody got time for a slick talker. Just tell me what you can do for me and let me decide the best course of action. I appreciate Mike and the dealership. I can see me doing more business with them. Not just for me, but my whole family. More

by ELLISVECCI Verified Customer Verified Customer

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I had a great experience. I was greeted right away and I was escorted to the sales man desk. Then I test drive the 2025 Nissan Kicks. After a lot of negotiations and taking nu I was greeted right away and I was escorted to the sales man desk. Then I test drive the 2025 Nissan Kicks. After a lot of negotiations and taking numbers. I proudly drove away with my new 2025 Kicks More

by TONJA STOKES Verified Customer Verified Customer

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I've been coming there for years for service, and now I can add the sales department to this. The staff was great, Tim did a very good job, along with Alan, answering all my questions. I would not hesita can add the sales department to this. The staff was great, Tim did a very good job, along with Alan, answering all my questions. I would not hesitate recommending anyone to Russ Darrow. More

by WVBROOKS Verified Customer Verified Customer

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Extremely helpful and comforting. Very informative and precise. Excellent customer service from the team! 10/10!!! Very informative and precise. Excellent customer service from the team! 10/10!!! More

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great as always customer service nothing less. Video are a great thing to follow the work that's being done .i will always bring my car back for service again. Video are a great thing to follow the work that's being done .i will always bring my car back for service again. More

by HENRY1887 Verified Customer Verified Customer

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Russ Darrow staff is great, sales and service. if they weren't I would not continue to go there. And I would not have just bought my new car there. if they weren't I would not continue to go there. And I would not have just bought my new car there. More

by WVBROOKS Verified Customer Verified Customer

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Mike you were great. You took your time and you did not rush me. You keep the conversation going and was great with my son!!! Thank you so much!!! I love my new car You took your time and you did not rush me. You keep the conversation going and was great with my son!!! Thank you so much!!! I love my new car More

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