Jeremy Cadle | Page 2

Wayne was a pleasure to work with. He made the purchase of our new Buick Encore seamless and easy. And thanks to Vanessa for making the financing so easy and painless. All of the peopl He made the purchase of our new Buick Encore seamless and easy. And thanks to Vanessa for making the financing so easy and painless. All of the people that I've dealt with at David Scott Lee Buick GMC have been awesome in helping us. Thank you guys and keep up the great work. We will purchase from this dealership again. More

by PINGRAM64 Verified Customer Verified Customer

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The dealership is awesome. The people there are great, kind, friendly very top notch. I would highly recommend them. The people there are great, kind, friendly very top notch. I would highly recommend them. More

by DAVIDmarman Verified Customer Verified Customer

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Service department is first class. Would recommend them to anyone looking for service. I purchased my used Ram truck from them and I'm very happy I did. Would recommend them to anyone looking for service. I purchased my used Ram truck from them and I'm very happy I did. More

by sixnomads92 Verified Customer Verified Customer

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Very good with making apointments,friendly to me and let's me know what's going on with your car. let's me know what's going on with your car. More

by cpermenter38 Verified Customer Verified Customer

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My appointment was 26 September at 3pm. I show up 15 mins early, and was greeted by the service reps. They were nice and great to talk to. I told them i was here for a regular oil change, t I show up 15 mins early, and was greeted by the service reps. They were nice and great to talk to. I told them i was here for a regular oil change, tire rotation and inspection. I also notified them that my truck was making noises at the rear axle, and they stated, they couldn't do anything as i only scheduled an oil change. I asked them if there was anything they can do and they said they could not as they did not have the correct inspector/maintenance personnel qualified for that inspection. So, 30 mins later i received my truck and they completed the oil change and tired rotation. No diagnosis on the problem I brought forward to them. After I left the dealership, a day later my Front Left Tire Sensor just stops working. I still need to call and schedule the inspection on my rear axle, and now have a new problem after leaving the dealership. More

by HUNTERPORTER90 Verified Customer Verified Customer

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Team is knowledgeable and helpful. Helps to resolve issues and get you back on the road. Helps to resolve issues and get you back on the road. More

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This dealership continues to provide excellent service, and I appreciate the way they deal with their customers. and I appreciate the way they deal with their customers. More

by JBWHITTEN1 Verified Customer Verified Customer

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I failed to make an appointment and they were still able to work me in on a Monday morning in a reasonable amount of time and fixed my problem. to work me in on a Monday morning in a reasonable amount of time and fixed my problem. More

by jb5555462 Verified Customer Verified Customer

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I wanted to follow up regarding my 2024 GMC Canyon and, first, thank everyone who helped me with the recent service visit. I especially want to recognize the following members of your team: Kevin, my first, thank everyone who helped me with the recent service visit. I especially want to recognize the following members of your team: Kevin, my service advisor at drop-off, did an excellent job test-driving the Canyon with me to identify the rattle and the play in the steering wheel. He was very thorough and professional. LeCreasha, your service scheduling coordinator, was wonderful to work with. She arranged the appointment and the loaner vehicle and made the process very easy. Lee, service valet, was very helpful when I dropped off the Canyon and transitioned me into the loaner vehicle. DP, my assigned service advisor, kept me informed throughout the repair. He called on September 9 to let me know the rattle and steering concerns had been diagnosed and that the repairs would be covered under warranty. He also contacted me on Friday, September 11, to let me know the Canyon was ready. Donna, service valet, was also very kind and helpful when I picked up the vehicle today and offered excellent customer service. I sincerely appreciate everyone's efforts. I know this has been a persistent problem, and I appreciate the dealership continuing to work with me to get it resolved. Everyone I dealt with was courteous, professional, and helpful. New concern after today's pickup I did notice one issue after leaving the dealership today that I would like to have documented in my service history for the Canyon. While driving home after picking up the vehicle, I noticed that the Canyon now has a slight pull to the left while driving. I did not notice or report this particular issue before the recent repair. Since the vehicle was just serviced for the steering/rattle concerns, I wanted to make sure this new condition is documented promptly. I recorded a couple of videos on my drive home that demonstrate the issue, and I will attach them to this email for your records. I am not requesting that the vehicle be brought back in at this time. The Canyon is currently driveable. I simply want to establish a written record that this condition was noticed immediately after the recent service, so that if the condition persists, I can have it evaluated and corrected at my next service visit. Would you please reply to this email confirming that this concern has been documented in my service history/vehicle record? For clarity, the concern I am requesting to have documented is: Following pickup of my 2024 GMC Canyon on September 14, 2026, after the recent warranty repair of the rattle and steering concerns, the vehicle has a slight pull to the left while driving. The owner noticed this condition on the drive home immediately after pickup and has video documentation of the condition. Owner is requesting that this concern be documented for evaluation at a future service visit if the condition persists. Again, I want to emphasize that I appreciate the work your team has done. My purpose in sending this email is simply to make sure this newly noticed condition is properly documented while the timing is fresh. Thank you again to Kevin, LeCreasha, Lee, DP, Donna, and the entire service department for your professionalism and assistance. Sincerely, Joe Jansen 2024 GMC Canyon ***This is an email I sent the day I received my vehicle from service. No one has returned an email or a phone call*** Email was sent to wecare@leebuickgmc.com (on the paperwork) ******This same service has now been performed 3 times***** Please have someone call me. Vehicle was dirty when picked up. (dirtier than when dropped off) Even though the paperwork stated Car wash was performed. More

by jansenturf Verified Customer Verified Customer

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Love them they are great and highly recommend them to anyone one they have been a big help since loosing my dad. anyone one they have been a big help since loosing my dad. More

by babyface_5210 Verified Customer Verified Customer

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