Wayne McCranie

This dealership is great, Wayne is the best car Salesman. He will go above and beyond to help. We have bought several cars from him for many years now. He will go above and beyond to help. We have bought several cars from him for many years now. More

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Wayne McCranie made the purchasing process seamless and without any issues. The dealership was extremely well presented and all that participated in prepping my new Denali to the final sale did an excelle without any issues. The dealership was extremely well presented and all that participated in prepping my new Denali to the final sale did an excellent job. More

by tdodson1 Verified Customer Verified Customer

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Fast professional service. very happy with the service. staff was fast,professional in every way very happy with the service. staff was fast,professional in every way More

by jimbo.davis2 Verified Customer Verified Customer

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Wayne did a great job helping or non- profit Backpack Buddies get a van to deliver food to local schools. Buddies get a van to deliver food to local schools. More

by klawson0 Verified Customer Verified Customer

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⭐ 1-STAR REVIEW — VERY DISAPPOINTING EXPERIENCE WITH DAVID SCOTT LEE BUICK GMC I am extremely disappointed with my experience with David Scott Lee Buick GMC, particularly with Jeff and the way my veh DAVID SCOTT LEE BUICK GMC I am extremely disappointed with my experience with David Scott Lee Buick GMC, particularly with Jeff and the way my vehicle purchase and financing process was handled. I was genuinely interested in purchasing a vehicle from this dealership. I was not wasting anyone’s time. I was ready and willing to purchase the vehicle, and I was even prepared to put 50% of the purchase price down. Despite that substantial commitment, I did not feel that I was treated like a serious customer. I repeatedly explained that I DO NOT HAVE A VEHICLE OR TRANSPORTATION. I have told this dealership countless times that I do not currently have a vehicle or a reliable way to get to the dealership. They knew this. Yet they continued contacting me about purchasing a vehicle, encouraging me to move forward, and asking me to proceed — only to then make my inability to physically appear at the dealership part of the problem. That is extremely frustrating. If you know a customer does not have transportation, don’t repeatedly pursue their business and then turn around and blame that customer for not being physically present. There was plenty of time to arrange for me to see and test-drive the vehicle and to properly communicate with me about the transaction. Instead, I was left waiting and repeatedly trying to get answers. What made matters worse was being told, essentially, that because I wasn’t physically at the dealership, customers who were there in person were being prioritized ahead of me. If that is how customers without transportation are going to be treated, then the dealership should be honest about that from the beginning. I was willing to put 50% DOWN on the vehicle. I was prepared to make a significant financial commitment. Yet somehow my business was still treated as though it was less important simply because I couldn’t walk through the dealership’s front door. The communication was also extremely frustrating. During one of my conversations with Jeff, he sarcastically told me: “Rome wasn’t built in a day.” Given everything that had already happened and the amount of time I had already spent trying to get this transaction handled, I did not find that comment professional or appropriate. I wasn’t asking for something unreasonable. I was trying to purchase a vehicle and wanted a clear understanding of when my transaction would actually be handled. Instead, I felt like I was continually being delayed, given explanations, and then expected to simply keep waiting. My credit information is another major concern. I provided sensitive financial and credit information in good faith because I was genuinely attempting to purchase a vehicle. I am extremely concerned about how my credit information was handled during this process and about any additional credit activity or inquiries associated with my application. I will be monitoring my credit reports and keeping documentation of what occurred. When someone gives a dealership their financial information, that information should be handled carefully and professionally. I also document my business communications, including telephone conversations. I have retained records of my communications concerning this transaction and can provide supporting documentation where appropriate. The biggest issue is that I was READY TO BUY. I wasn’t asking them to give me a vehicle. I wasn’t asking them to do something unreasonable. I was willing to put 50% down. I repeatedly explained my transportation situation. I continued communicating with them. I was trying to complete a legitimate vehicle purchase. And yet I was left feeling as though I was being strung along rather than genuinely assisted. The combination of the repeated delays, the emphasis on in-person customers, the continued contact about purchasing the vehicle despite knowing I had no transportation, and the sarcastic response when I asked the process. More

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Wayne was a pleasure to work with. He made the purchase of our new Buick Encore seamless and easy. And thanks to Vanessa for making the financing so easy and painless. All of the peopl He made the purchase of our new Buick Encore seamless and easy. And thanks to Vanessa for making the financing so easy and painless. All of the people that I've dealt with at David Scott Lee Buick GMC have been awesome in helping us. Thank you guys and keep up the great work. We will purchase from this dealership again. More

by PINGRAM64 Verified Customer Verified Customer

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I wanted to follow up regarding my 2024 GMC Canyon and, first, thank everyone who helped me with the recent service visit. I especially want to recognize the following members of your team: Kevin, my first, thank everyone who helped me with the recent service visit. I especially want to recognize the following members of your team: Kevin, my service advisor at drop-off, did an excellent job test-driving the Canyon with me to identify the rattle and the play in the steering wheel. He was very thorough and professional. LeCreasha, your service scheduling coordinator, was wonderful to work with. She arranged the appointment and the loaner vehicle and made the process very easy. Lee, service valet, was very helpful when I dropped off the Canyon and transitioned me into the loaner vehicle. DP, my assigned service advisor, kept me informed throughout the repair. He called on September 9 to let me know the rattle and steering concerns had been diagnosed and that the repairs would be covered under warranty. He also contacted me on Friday, September 11, to let me know the Canyon was ready. Donna, service valet, was also very kind and helpful when I picked up the vehicle today and offered excellent customer service. I sincerely appreciate everyone's efforts. I know this has been a persistent problem, and I appreciate the dealership continuing to work with me to get it resolved. Everyone I dealt with was courteous, professional, and helpful. New concern after today's pickup I did notice one issue after leaving the dealership today that I would like to have documented in my service history for the Canyon. While driving home after picking up the vehicle, I noticed that the Canyon now has a slight pull to the left while driving. I did not notice or report this particular issue before the recent repair. Since the vehicle was just serviced for the steering/rattle concerns, I wanted to make sure this new condition is documented promptly. I recorded a couple of videos on my drive home that demonstrate the issue, and I will attach them to this email for your records. I am not requesting that the vehicle be brought back in at this time. The Canyon is currently driveable. I simply want to establish a written record that this condition was noticed immediately after the recent service, so that if the condition persists, I can have it evaluated and corrected at my next service visit. Would you please reply to this email confirming that this concern has been documented in my service history/vehicle record? For clarity, the concern I am requesting to have documented is: Following pickup of my 2024 GMC Canyon on September 14, 2026, after the recent warranty repair of the rattle and steering concerns, the vehicle has a slight pull to the left while driving. The owner noticed this condition on the drive home immediately after pickup and has video documentation of the condition. Owner is requesting that this concern be documented for evaluation at a future service visit if the condition persists. Again, I want to emphasize that I appreciate the work your team has done. My purpose in sending this email is simply to make sure this newly noticed condition is properly documented while the timing is fresh. Thank you again to Kevin, LeCreasha, Lee, DP, Donna, and the entire service department for your professionalism and assistance. Sincerely, Joe Jansen 2024 GMC Canyon ***This is an email I sent the day I received my vehicle from service. No one has returned an email or a phone call*** Email was sent to wecare@leebuickgmc.com (on the paperwork) ******This same service has now been performed 3 times***** Please have someone call me. Vehicle was dirty when picked up. (dirtier than when dropped off) Even though the paperwork stated Car wash was performed. More

by jansenturf Verified Customer Verified Customer

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Sales were great. Service is horrible. I leave an hour and a half from your dealership and I was told at purchase that dealership would provide a loner vehicle if ex Service is horrible. I leave an hour and a half from your dealership and I was told at purchase that dealership would provide a loner vehicle if extensive survice was required. I waited over a month with no call back with loaner vehicle. I decided to come sit and wait. After about 4 hours service lady came and said part was needed to repair my problem. At that time she stated it should only take a few days to come in and they would call for return appointment. After two weeks with no word I called and they said part had not come in yet. Another week passed without a call. I called again and got same response. After one month passed I was upset at this time and got angry with service lady. She finally came clean and stated that she was having trouble getting in contact with the company that provides part and she was going to talk to her manager on how to resolve my issue. One more week passed and she called stating that they finally got in touch with company and my part was ordered but no estimate on arrival date. It’s now been two months I’ve been waiting for repair of my truck. This is a 2026 model still in production and I should not have this problem with a part. I have a $90,000 truck I’m afraid to drive out of town because of part issue. This is not acceptable More

by BEHPCB Verified Customer Verified Customer

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The staff at the dealership is always friendly helpful to get you best deal when ready to buy a new car. get you best deal when ready to buy a new car. More

by kenneth.barnes1973 Verified Customer Verified Customer

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Scheduled fast and service was quick. So easy at as they come to the house. So easy at as they come to the house. More

by alysonsears Verified Customer Verified Customer

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