Jeremy Cooney
Jeremy Cooney at Heritage Chrysler Dodge Jeep Ram Parkville

Jeremy Cooney | Page 12

Sales Manager

Heritage Chrysler Dodge Jeep Ram Parkville

9219 Harford Rd
Baltimore, MD 21234

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5.0
261 Reviews

Dealership Experience

12 yrs, 6 mos

5.0

261 Reviews

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261 Reviews of Jeremy Cooney

November 28, 2020

Dealership Rating
Employee Rating

Jeremy was great to work with! He worked with me finding the prefect car with as much amenities that I was asking for. I highly recommend him for your next vehicle purchase? More

by Gabe24r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 30, 2020

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 27, 2020

Dealership Rating
Employee Rating

The service to me was unsatisfactory my guestions were not answered the service rep seamed not to be interested i left there feeling like i wii never go back. More

by Jeffreysimon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Dave Phelps

Dec 04, 2020

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hi Jeffrey. Thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Parkville. We appreciate all of our customers’ feedback and sincerely apologize for your less than positive experience with our Service Department. This is not our way of doing business at any of our Heritage stores, as we strive to meet then exceed your expectations. Our Service Manager, Kurt Anderson, has attempted to contact you to better understand your experience and immediately address your concerns, but has been unsuccessful in connecting with you. We work hard to maintain a high level of customer satisfaction and would appreciate the opportunity to rectify our missteps. At your earliest convenience, please contact Kurt directly at kurtanderson@mileone.com or 410.663.7271 so we can ensure your next service experience is consistent with the high standards that match our reputation. Again, thank you for your time and we hope to hear from you soon.

November 17, 2020

Dealership Rating
Employee Rating

This was the best vehicle purchase experience ever thanks to Jeremy. He was prepared, fast, and answered every question. I didn’t feel pressured or sold. He made a sometimes painful process easy and e More

by Dave_NewJeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 19, 2020

Heritage Chrysler Dodge Jeep Ram Parkville responded

Dave, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!

November 04, 2020

Dealership Rating
Employee Rating

Great process. I did most of the transaction over email and was able to set up an appointment to pick it up. Jeremy was very friendly and made the process enjoyable. The rest of the dealership was friendl More

by jimforrester01
Recommend Dealer
Yes

Other Employees Tagged: Bridgette Holliday

Nov 08, 2020

Heritage Chrysler Dodge Jeep Ram Parkville responded

Jimforrester01, thank you for your support! We're happy we could help. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. We hope you continue to choose us for all your automotive needs! Take care!

October 31, 2020

Dealership Rating
Employee Rating

Jeremy Cooney made the entire process an absolute pleasure and his candor, thoroughness and personalized approach were outstanding. I would highly recommend Jeremy to anyone shopping at Heritage CDJR More

by Jdub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Scammell, Mike Tomazos

Nov 08, 2020

Heritage Chrysler Dodge Jeep Ram Parkville responded

Jdub, thank you for your high star rating. We're happy to see that your experience with us was excellent! Our team is available should you require any extra help. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Chrysler Dodge Jeep RAM Parkville!

October 19, 2020

Dealership Rating
Employee Rating

Jeremy was great !! Found me the right Jeep after the one I was looking at sold the night before. Jeremy listened to my need and got the deal done. I highly recommend him for you next new car purchase. Thank More

by davidxxxxtle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Wills

Oct 23, 2020

Heritage Chrysler Dodge Jeep Ram Parkville responded

Davidxxxxtle, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

September 23, 2020

Dealership Rating
Employee Rating

Well I must say that I have never had an experience like the one I had earlier this month. When I arrived to look at my desired special edition truck everything was going so well. That is until our salesp More

by Adam
Recommend Dealer
Yes

Other Employees Tagged: Chad Edwards, Mike Tomazos

Oct 09, 2020

Heritage Chrysler Dodge Jeep Ram Parkville responded

Adam, thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Parkville. We value all of our customers’ feedback and greatly appreciate your business. We are happy to hear about your positive experience; however, we sincerely apologize for the issues that occurred with our Sales Associate. This is not our way of doing business at any of our MileOne dealerships and we have reviewed your comments with our management team and sales staff to ensure this does not happen again. Our General Manager, Brad Scammell, would like to speak with you to personally apologize and address any remaining concerns, but has been unsuccessful in locating your contact information in our database. If you would like to further discuss your experience, please contact Brad directly at bscammell@mileone.com or 410.663.7233 and he will be happy to help. Again, thank you for your time and valued business. We look forward to working with you in the future!

September 22, 2020

Dealership Rating
Employee Rating

Jeremy is a great sales person. He made the process extremely easy and made me enjoy my buying experience at Heritage Jeep Dodge and Chrysler. More

by Dominic.Pedri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Edwards, Mike Tomazos

Sep 24, 2020

Heritage Chrysler Dodge Jeep Ram Parkville responded

Dominic, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

September 21, 2020

Dealership Rating
Employee Rating

We had an excellent experience at The Heritage. Jeremy was very helpful and took his plenty of time to work with us finding a Jeep Cherokee. It was not easy decision but he gave us plenty of time to mak More

by Lisa Hollywood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bridgette Holliday, Brad Scammell

Sep 24, 2020

Heritage Chrysler Dodge Jeep Ram Parkville responded

Lisa, thank you for sharing your experience and congratulations on your new Cherokee! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 02, 2020

Dealership Rating
Employee Rating

Was very helpful and nice to work with.Gave me a really good deal on vehicle.helped me through every step and made it easy I’m very happy with purchase thank u for ur help More

by Momo214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 04, 2020

Heritage Chrysler Dodge Jeep Ram Parkville responded

We're happy you found our staff to be so supportive during your experience here at Heritage Chrysler Dodge Jeep RAM Parkville. Thank you again for the great review!

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