"All past dealings have been great. This tiime the service..."
All past dealings have been great. This tiime the service writer, Doug, was argumentative and made me want to either go somewhere else our drag him outside. I was there for a replacement drag link recall fix that was set up by RamCares. I was told that everything was covered and would be fixed correctly and not welded. This guy kept telling me he never heard of such a thing and I would have to pay. He ever told me that no one stands behind their products any more. The next day I received an update that everything was corrected and the alignment was scheduled. On pickup there was no charge and an apology by a different service writer for the hassle I endured dropping off. With the price of a new truck, you would think everyone there would treat customers like their paychecks depend on you. I will go back just because of the second guy apologising for the actions of the first.
Employees Worked With
"When I first purchased my vehicle I remember David..."
When I first purchased my vehicle I remember David Phelps, as being the most genuine person that day up to present. Excellent service! 10 rating.
"Courteous n polite to the point friendly n let u know..."
Courteous n polite to the point friendly n let u know exactly what’s going on with the car n how long it will take to fix it