Jeremy was great and very communicative.
I appreciate his costumer service. Thank you very much.
I appreciate his costumer service. Thank you very much.
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by etaylor2401
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2026 -
Regal Kia Lakeland responded
Hi Taylor! Thank you for leaving us this five-star review and for your kind words about Jeremy from our service team at Regal Kia. We'll see you next time!
8/3/26 brought car in car hesitates and jerks ,abnormal
shifting .Couldn't notice on road test .They put quart and half of transmission oil ,said every thing all right .I said where did the oil go, there i
shifting .Couldn't notice on road test .They put quart and half of transmission oil ,said every thing all right .I said where did the oil go, there is no leak. I Was told it EVAPORATED , yea ok , I worked on cars 60 years .I never heard that. It is a seal close unit, no atmosphere .It still abnormal shifting .not fixed. TORQUE CONVERTER ?? lost convenient
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by rol.rob70
Verified Customer
Verified Customer
Service Price Transparency
Aug 09, 2026 -
Regal Kia Lakeland responded
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.
I felt that communication with my wife on the status of
our cars repairs was very poor, she had to continually call , she would send emails that wouldn't get answered until days later. We were told by our
our cars repairs was very poor, she had to continually call , she would send emails that wouldn't get answered until days later. We were told by our extended warranty representative that he should have arranged us a rental vehicle , when she told Jeremy that he said it was their job not his . This resulted in my wife being without transportation for four days. The gear shift plastic at the base of the boot has a small crack. Overall the repair was handled poorly
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by Croseberry73
Verified Customer
Verified Customer
Other Employees Tagged:
Jeremy Mahr
Aug 13, 2026 -
Regal Kia Lakeland responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Thank you, Felix Mendez - Service Lane Manager - 863-333-4656
They lost my personalized Father's Day present to my
fiance that was hooked onto the keys. The Kia is still doing the same thing it was doing before getting the recalls done.
fiance that was hooked onto the keys. The Kia is still doing the same thing it was doing before getting the recalls done.
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by shaless82
Verified Customer
Verified Customer
Other Employees Tagged:
Jeremy Mahr
Aug 10, 2026 -
Regal Kia Lakeland responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
Aug 10, 2026 -
shaless82 responded
I don’t know how much more details I can provide. When I brought up the keychain to Jeremy all I got was an I’m sorry and he didn’t see it on the keychain. I know for a fact it was on there and my fiance only had it for about a month before someone on your payroll lost it. Two days after the recalls were fixed the check engine light came on and the code reads catalytic converter or o2 sensor. The amount of money you wanted to charge me for simple fixes also was insane. Almost $1700 for things like brake pads and spark plugs. There was one or two that probably would have cost a little bit come on. I literally got a quote of $200 something to change spark plugs and ignition coils lol. My soon to be brother in law did it for free and it only cost under $100 for all parts. It the front and rear brake pads at like $400 something a piece. Brake pads are like the most $100 and takes like 20 minutes to do. Sorry that’s not worth $400 to me.
Regal Kia’s service department is one of the best I’ve
ever been too. Jeremy and everyone there always take great care of us.
ever been too. Jeremy and everyone there always take great care of us.
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by alkaiser2042
Verified Customer
Verified Customer
Aug 01, 2026 -
Regal Kia Lakeland responded
Thank you for your kind words about our Kia service department. We’re delighted that Jeremy and the team have consistently provided great care. We appreciate your trust and look forward to serving you on your next visit.
I absolutely adore the exceptional customer service I
receive every time I visit Regal for my car services. I feel incredibly welcomed and valued.
receive every time I visit Regal for my car services. I feel incredibly welcomed and valued.
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by SOMONIQUEWALKER
Verified Customer
Verified Customer
Other Employees Tagged:
Jeremy Mahr
Aug 01, 2026 -
Regal Kia Lakeland responded
It’s fantastic to hear that our customer service makes every visit so welcoming and rewarding. We’re glad to support your Kia’s service needs with a friendly atmosphere. Thank you for sharing your experience, and we look forward to seeing you again.
Always amazing friendly service.
Very reliable. Won't go anywhere else. Jeremy and Misty are excellent at what they do.
Very reliable. Won't go anywhere else. Jeremy and Misty are excellent at what they do.
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by Jackiedumond4747
Verified Customer
Verified Customer
Other Employees Tagged:
Jeremy Mahr
Jul 30, 2026 -
Regal Kia Lakeland responded
Thank you for choosing us for your Optima’s service. We’re pleased our team delivers the friendly, dependable care that keeps you coming back. Jeremy will be thrilled by your kind words, and we look forward to your next visit.
we love this dealership.
everyone is always so welcoming comfortable waiting room and refreshments are also a big plus!
everyone is always so welcoming comfortable waiting room and refreshments are also a big plus!
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by rlcat321
Verified Customer
Verified Customer
Other Employees Tagged:
Jeremy Mahr
Jul 29, 2026 -
Regal Kia Lakeland responded
It’s great to hear our team made you feel welcome during your Kia Sportage service. We’re glad the waiting area and refreshments helped you feel at ease. Thanks for the perfect rating and we look forward to assisting you again.
Jeremy has always been our go to advisor and always keeps
us in the loop with time frames and any other information we need to know about our cars. He has even personally come out to fix a screw left out on
us in the loop with time frames and any other information we need to know about our cars. He has even personally come out to fix a screw left out on the passenger side dash that we didnt know where it went.
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by Azorrilla47
Verified Customer
Verified Customer
Service Price Transparency
Jul 28, 2026 -
Regal Kia Lakeland responded
We appreciate you trusting us with your Kia Sportage Hybrid service. It’s great to hear Jeremy keeps you informed and even handled that dash screw on the spot. We look forward to supporting your future maintenance needs.
Amazing service as always.
Jeremy kept me informed on my car. And quick repair on my wireless charger unit
Jeremy kept me informed on my car. And quick repair on my wireless charger unit
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by Jessica.gaines96
Verified Customer
Verified Customer
Other Employees Tagged:
Jeremy Mahr
Jul 27, 2026 -
Regal Kia Lakeland responded
Thanks for the fantastic feedback. We’re glad Jeremy kept you updated and that your wireless charger is back in working order. We appreciate your loyalty to Kia.
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