Jeremy Mahr | Page 5

Staff is always very nice but the service is always slow. The staff at Regal Kia Lakeland are always very nice but every time I go to get my car serviced a simple oil change usually takes 2 hours or more. The staff at Regal Kia Lakeland are always very nice but every time I go to get my car serviced a simple oil change usually takes 2 hours or more. More

by kirkk0519 Verified Customer Verified Customer

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Very accommodating- knowledgeable, courteous, and very customer friendly Jeremy was very helpful and took good care of me customer friendly Jeremy was very helpful and took good care of me More

by imrichgross Verified Customer Verified Customer

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It felt like a welcoming environment with nice professionals who were eager to inform me on my appointment and any car troubles i may have professionals who were eager to inform me on my appointment and any car troubles i may have More

by allajahcross Verified Customer Verified Customer

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Attentive and knowledgeable. Asked if there was anything else he could do and wanted to make sure he answered all my questions which he did. Big thank you. Asked if there was anything else he could do and wanted to make sure he answered all my questions which he did. Big thank you. More

by HAPKIDOBROS Verified Customer Verified Customer

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I had to go back 3 days in one week waiting on parts than the part was originally bad but Jeremy stayed late twice and made sure they got my car fixed and running. I really appreciate him the part was originally bad but Jeremy stayed late twice and made sure they got my car fixed and running. I really appreciate him More

by FINSKICKIT13 Verified Customer Verified Customer

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The service department told us repairs that we had already made within a month needed to be replaced. When I told them, they had no great answer. We had the car in a month earlier and told us that already made within a month needed to be replaced. When I told them, they had no great answer. We had the car in a month earlier and told us that belts needed to be replaced. I’m sure that decision was made solely on mileage instead of the issue we took the car in for. A month later when we took the car back in because of a check engine light. We were told that a seal needed to be replaced. Once the seal was replaced, the check engine light came back on at that time. We were told by Jeremy that they didn’t realize the new issue needed to be fixed wasn’t apparent until the check engine light came on, which I told him that light was on when we brought the car in. He acted completely like the light had not already been on. I don’t trust the information provided by the service advisor. After owning eight Kia’s, we have decided never again. Sold the car and bought a different brand. Even after we had traded the car to another dealership, received a call from regal Kia asking us what we wanted to do with our car since it was still on the lot. I feel the service department is completely unaware of the issues going on around them. More

by n3 Verified Customer Verified Customer

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I don’t have words to express my gratitude for the excellent service and dedication . This is my fourth KIA with the company . Love it ! Thank you ! excellent service and dedication . This is my fourth KIA with the company . Love it ! Thank you ! More

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Regal Kia is consistent, professional, and fair. They do a great job with full synthetic oil changes and rotating tires. Overall I am pleased with the quality of customer care and mechanical work. They do a great job with full synthetic oil changes and rotating tires. Overall I am pleased with the quality of customer care and mechanical work. More

by kristin.bunch1 Verified Customer Verified Customer

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When I made the appointment I was told it should take about 1 hour I was there almost 3 hours and Jeremy never came out and said that he was sorry that they were running behind nothing...I went up to the about 1 hour I was there almost 3 hours and Jeremy never came out and said that he was sorry that they were running behind nothing...I went up to the front desk and asked about it ...so I was disappointed...I was there for a recall More

by naglady51 Verified Customer Verified Customer

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Very courteous, professional, and even found a problem with my windshield i didn't know existed and it was covered by my insurance. A better than expected experience. with my windshield i didn't know existed and it was covered by my insurance. A better than expected experience. More

by DUNCANINTERIORS Verified Customer Verified Customer

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