Jeremy Sanchez | Page 6

Worse experience ever. Service manager Jeremy was a complete jerk. Lack of customer etiquette. He stated to me verbatim.. you bought a used car its not going to be perfect. Service manager Jeremy was a complete jerk. Lack of customer etiquette. He stated to me verbatim.. you bought a used car its not going to be perfect. More

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It's very unfortunate that im here making a negative review considering my boyfriend just bought me a car here a few nights ago and we had the best experience. Truly I don't want to include my salesman review considering my boyfriend just bought me a car here a few nights ago and we had the best experience. Truly I don't want to include my salesman in a negative review because he deserves the full 5 stars The reasoning my review is negative now is due to the insulting experience I had on (11/10) with the service manager JEREMY SANCHEZ. My boyfriend bought me a 2024 Honda (11/8) and I was scheduled to come in, at 5pm (11/9), for an inspection. I was coming from far suburbs so called an hour before to make sure I didn't drive all the way there to be met with any issues. I sat on hold for 15+ minutes before using another phone and calling again, to which I was transferred to JEREMY SANCHEZ. He was already a bit rude with his response that I should've came at 4 if I wanted an inspection done. He also had no idea what inspection I needed in the first place and was questioning why I needed an inspection. I definitely expressed my frustrations that I was told to come at 5 and that I was already on my way etc. He explain that I could come the next day (11/10) and gave me times that worked. So Friday (11/10) came and I had to schedule a babysitter to pickup my son and care for him since I had to now fit this inspection in after work. I reached out to the dealership to ask if they would be providing a rental and explained my only concern was my toddler at home with a sitter and I was trying to decide if I should go get him first or if I would be able to run home in the middle of the service to pick him up. I was told because of circumstances where I'm being inconvenienced to come in on an entirely different unplanned day they would provide me an Uber so I could run home and pick my son up and they would also Uber me back. I showed up to the dealership and spoke with a guy at the desk. I relayed this info and he began to walkie talkie JEREMY and asked for him to come over and speak with us. JEREMY refused and instead continued to sit across the room in his office, where we can very clearly see him, and walkie talkie the entire conversation. He was beyond unprofessional telling the guy that yes my inspection would take an hour and a half, and they could order me an uber home but "Im not paying for her ride back. She can figure it out herself" Again the back and fourth is playing out right in front of me via walkie talkie and i'm watching JEREMY sitting back in his chair basically laughing at the situation. I was then told to take the uber and my salesman would pay for my uber back personally. I walked over to the desk to order the uber and was once again met by the walkie talkie conversation. JEREMY, still sitting at his desk just watching me go from desk to desk had to make sure it was clear that he "is not paying for her uber back" . He continued talking so much crap about how I need to make sure I know they're not ubering me and that once I leave it's my responsibility to get back. The lady at the uber desk started to lower the volume to conceal what JEREMY was saying. Aside from hearing him LOUD as can be I made a comment to the lady that Yes they're talking about me and that I already heard the entire conversation , unbothered she called the ride. I went to the lobby to wait for my ride and was so upset I went and seeked out a manager. I sat down to speak with ROB and within seconds mr.JEREMY runs over and begins whispering to ROB. ROB then shares that my inspection will now only take 30 minutes and points to the chairs across the room and says im good to go and can go sit and wait. I sat down to share my experience with JEREMY and he instead intersected my conversation to the point where ROB blew me off and literally said we were done talking. For a manager to know Im about to complain about an employee but then let that same employee come over and take over my conversation and also blow me off himself is BEYOND UNACCEPTABLE. More

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They were very courteous and professional I was happy with the work and their pricing was fair. Overall a great experience with the work and their pricing was fair. Overall a great experience More

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I would've give. 5 stars. However, after my last service the box with the part was left in my car on the front seat. 5 stars. However, after my last service the box with the part was left in my car on the front seat. More

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Giovanni waited on me. He was very knowledgeable and very friendly. Others in the department asked me if I was waited on while Giovanni was gathering information. He was very knowledgeable and very friendly. Others in the department asked me if I was waited on while Giovanni was gathering information. More

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Excellent customer service and support. A tad expensive and overpriced for repairs. Overall, great customer so far experiencing attentiveness and communicative when explaining service matt A tad expensive and overpriced for repairs. Overall, great customer so far experiencing attentiveness and communicative when explaining service matters with my truck. It’s definitely better than the Honda I purchased and vehicle from and receive regular maintenance. I was very dissatisfied with the other Honda customer service has changed drastically (I won’t mention the location). I rather visit Honda McGrath on Grand. Thank you! More

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Avoid this dealer at all cost. Worst experience ever. Bait and switched. Quoted $340 for the front breaks end up payed over $600. Wanted to charge me $400 for spark plugs. This is Worst experience ever. Bait and switched. Quoted $340 for the front breaks end up payed over $600. Wanted to charge me $400 for spark plugs. This is not a honest dealer. Money is the only thing in their menu. Go someplace else. More

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Great fast service. Comfortable waiting room. Good follow-up. Easy to get appointment online. Easy check in. Comfortable waiting room. Good follow-up. Easy to get appointment online. Easy check in. More

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The service at this dealer is amazing! Bill Miller is the best service rep in the business!!! Bill Miller is the best service rep in the business!!! More

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Jeremy and Alexis were extremely helpful and some of the nicest people I have ever worked with. They truly went above and beyond helping me when I needed it. nicest people I have ever worked with. They truly went above and beyond helping me when I needed it. More

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