Jeremy Sanchez | Page 7

You said you did the car in 3 hours, you charged me $1000 and you did nothing. Do not use this service because the service manager is a total liar and ripping people off. And you laugh like you're kidding. S and you did nothing. Do not use this service because the service manager is a total liar and ripping people off. And you laugh like you're kidding. Since I did not see the car without paying the money, I could not see the problem with my car. You want another $1400 besides the money you took from me. And you're laughing when you say it. When I got there, I showed the lights and you said it will be ok after the amount I paid. Service workers broke my working front camera and took $1000. You did not do justice to the money I paid. More

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Very fast. Explained all options. The text option was great. Excellent service. Will use if needed again. Explained all options. The text option was great. Excellent service. Will use if needed again. More

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Ive been customer for many years. My last visit was about 3 month ago and I have a claim for a part to be fixed on my vehicle and till this day nothing has been done. I can’t believe My last visit was about 3 month ago and I have a claim for a part to be fixed on my vehicle and till this day nothing has been done. I can’t believe how long this has taken. I demanding that this claim gets taken care of right away. Jeremy, Hasan, Diana from customer relations are aware of my issues. More

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There’s three reasons why I shop at McGrath Honda. The first reason is the Honda product,I’ve been driving a Honda car for going on 16 years wouldn’t buy any other car. Second,Jose H.in sales, I thin The first reason is the Honda product,I’ve been driving a Honda car for going on 16 years wouldn’t buy any other car. Second,Jose H.in sales, I think he made a fair deal for Honda and gave me a great deal in the process. third and last but not least Bill Miller in-service. He takes care of me the best and I wouldn’t deal with anybody else’s service but him. 10 out of 10 with Bill’s professionalism and knowledge. More

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UPDATE (also posted on google): There's ALWAYS a problem with the service here. They have you wait until they're good and ready to even greet you. You're waiting by your car like an idiot as you watch the w with the service here. They have you wait until they're good and ready to even greet you. You're waiting by your car like an idiot as you watch the workers actively ignore you and even make fun of you (I heard one of them say "go see what she wants, she looks pissed"). Then there's always something wrong with getting a *simple* service done. Want a car wash? Tough luck, everything is broken. Want an oil change? It's a three hour wait with no empathy in sight. Made an appointment online? What appointment? It's first come first serve without a heads up until you realize you have to break your schedule when you get there. Above all else, it's the crude, unmannered attitude in the air that everybody's sniffing. Just don't bother unless you have patience of steel. And don't leave any "sorry about this" reply because if you know better, you would do better. And you do know the service is crap. More

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Dealership was tidy and clean. Employee that assisted me was professional and kind. Wait time wasn’t bad considering how busy it was. Employee that assisted me was professional and kind. Wait time wasn’t bad considering how busy it was. More

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Much better than last time. Profesional great service and fast , I’m glad they are getting better Profesional great service and fast , I’m glad they are getting better More

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I had my car for a maintenance check. The service representative offered me to apply to Dignifi to cover the expenses worth 6 mos to pay without interest.He explained everything to me and The service representative offered me to apply to Dignifi to cover the expenses worth 6 mos to pay without interest.He explained everything to me and asked him if I can get my car in the afternoon after all the services- transmission flushing,coolant,change oil and engine gasket replacement.He was very adamant and told me ..YES..in the afternoon sir.Come 630pm CDR I've gotten no call from him.I have been waiting for 8hrs.All he gave me is an update of my repairs.I was expecting to get my car by the afternoon but to no avail...I received no call.I wouldn't know it if I didn't call him.There is no proactiveness in his part.I told him feom the very start that I needed the car for my work the next day but he just told me that the engine should be cool enough to replace the gasket.Im ok with that but my point to him is that you never called me or the least informed me for the 8hrs that Ive been waiting so that I can think of plan B of what to use at work.I told him if I didnt call you at 630pm I receive no calls from you.Where is the cuatomer service???where is the customer satisfaction.He didnt offer me anything because of the inconvinience he made.He just promise me a discount which it didn't materialize.All lip service.I even talked to his manager and told the whole scenario but this manager didn't also offer me anything.It was a big inconvinience in my part because my work is affected for 2 days without a car.He never followed up with me unless I am the one calling first.NO INITIATIVE..ALL LIP SERVICE AT THE START AND WHEN THEY FINALLY GET YOUR APPROVAL..YOU ARE ON YOUR OWN.I was also disappointed with the manager.He is not an ADVOCATE FOR THE CUSTOMERS...Terrible service...McGrath Honda Grand ave..Illinois....TERRIBLE... More

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Great service and fast work. Kept me in the loop every step of the way. Kept me in the loop every step of the way. More

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Good organization and communication. No stress, very kind people working out there Thank you.appreciate. No stress, very kind people working out there Thank you.appreciate. More

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