Jeremy Voelkel | Page 8

Koons is Great Car shopping is one of my least favorite activities, but Koons made car buying a truly fun experience. Cliff Hoffman was our salesman. He was attentiv Car shopping is one of my least favorite activities, but Koons made car buying a truly fun experience. Cliff Hoffman was our salesman. He was attentive, responsive, and had a great sense of humor. Others at the dealership remembered us from a previous visit and stopped if only to say "Hello". I felt that they honestly cared that I get the right vehicle for me and took great pains to help me find it. I'm going back when my Saturn finally dies and I need it replaced. More

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GREAT experience I've been waiting for Toyota to make a small hybrid SUV. I've owned RAV4s for years and they finally made a hybrid one. Tried it out and fell in love I've been waiting for Toyota to make a small hybrid SUV. I've owned RAV4s for years and they finally made a hybrid one. Tried it out and fell in love. As always, Bob Erwin made the transaction easy. I did make several visits for information and a test drive. Bob never made me feel like I was wasting his time. When I finally made up my mind to trade my 2012 RAV4 for the hybrid, he and Jeremy Voelkel made the process quick and easy. More

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A fabulous experience My husband and I recently purchased a new RAV4 from Koons. The entire experience was wonderful. Damien, the sales professional, went above and beyond My husband and I recently purchased a new RAV4 from Koons. The entire experience was wonderful. Damien, the sales professional, went above and beyond even staying after hours twice to ensure all our questions were answered, even though he knew we weren't going to purchase that night. He explained all the different features and if there was something he wasn't sure of he immediately found someone who was able to assist us. He was prompt in returning calls and always greeted us professionally when we walked through the doors. Regina and Jeremy in the finance department also went above and beyond to ensure all our questions were answered. Regina took time to explain all of our finance options and made the entire finance experience easier to understand. Jeremy made sure our "trip" to the finance office was flawless, and was efficient in getting everything done so we were on our way in a timely manner. This car buying experience was one of a kind. More

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buying a new vehicle overall very good. did not appreciate the way koons advertises 125 % but really isn't. chris, regina and jeremy were great to work with. very happy w overall very good. did not appreciate the way koons advertises 125 % but really isn't. chris, regina and jeremy were great to work with. very happy with my new highlander, enjoying all the percs. More

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Great buying experience I drove over 300 miles to buy a Camry . Was not disappointed . Did the deal over the phone and by fax . It was a very easy . I buy where I get the bes I drove over 300 miles to buy a Camry . Was not disappointed . Did the deal over the phone and by fax . It was a very easy . I buy where I get the best deal and it was here . All people I encountered were friendly and professional . I would buy here again . More

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Satisfaction Guaranteed I purchased a vehicle I wasn't comfortable with and came back the next business day. They worked hard to get me into a truck that I am extremely ha I purchased a vehicle I wasn't comfortable with and came back the next business day. They worked hard to get me into a truck that I am extremely happy with. The 7 day advantage is a huge advantage. I went to Koons Westminster because the competitive online prices. When you support a business you support the employees and their families. The friendly and knowledgeable staff went out of their way to make sure I was happy with my purchase. Its a good feeling to support good people who give you such a high level of service. More

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the total experience was wonderful The whole process in buying my jeep was so much better than i expected. The entire staff truly exceeded my expectations. In the past the negotiating e The whole process in buying my jeep was so much better than i expected. The entire staff truly exceeded my expectations. In the past the negotiating experience was less than desirable with other dealers but Koons was truly a good experience. I will definitely be coming to Koons for all my automotive needs. I was recently engaged and my fiance and i both were impressed with Koons. We had a strict budget and wanted a new Jeep, but for now Koons put us in what we need and when we can afford a Brand New JEEP we will be back to Koons. THANK YOU to the entire staff that made our experience so wonderful. SPECIAL THANKS to Ron, Lloyn Craig and Jeremy. More

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Smooth Transaction I did my research online and decided on the car I wanted. It turns out that Koons Westminster is the only dealer in miles that carries this trim, so I did my research online and decided on the car I wanted. It turns out that Koons Westminster is the only dealer in miles that carries this trim, so I know there’s not that much room for negotiation although the price seemed reasonable based on research. I also looked up this site and was glad to know that Nathan had such high ratings. I was in at 10:30am and out the door at 1pm. Nathan even bought me snacks when I got hungry. Jeremy was very nice to work with as well. The entire time I did not feel like there’s pressure from anyone to buy anything or anyone trying to upsell me anything. There also wasn’t a lot of back and forth on numbers since we talked through it beforehand. So the entire process was very smooth and pleasant. Nathan helped me connect my phone to the car and brought me up to speed with the newest technologies. I was driving a 2005 corolla and now I have backup camera, bluetooth connection, USB, aux connection and a moon roof! Now I can talk legally on the phone while driving in MD! I don’t have my license plates yet since I’m not a MD resident and it takes time, but I feel confident in giving them high ratings. So thank you in advance for Fedexing my plates! More

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Toyota purchase. I originally called Koons to inquire about a 2015 Toyota Corrolla that was in transit to the shop. I spoke to Nathan and Nigel through email and on th I originally called Koons to inquire about a 2015 Toyota Corrolla that was in transit to the shop. I spoke to Nathan and Nigel through email and on the phone to find a good time for me to come look at the car. Since the car was not at the shop, the called me as soon as it came in to let me know I could come down at anytime. Two days later, Nathan had the car all ready for me to see and cleaned off. Nathan even had the car set up in the garage so we wouldn't have to walk out in the cold to look at the car. Since my family liked the car so much, we started the buying experience right away. Nathan was very polite and had everything ready as quickly as possible. When we went to the financing office, Jeremy helped us pick the right warranty that would fit within our budget. He even suggested what package we should pick within our budget. We will definitely be returning for any of our vehicle needs! Thank you Koons!!! More

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Best car buying experience I've ever had! I have bought and sold multiple cars over the years and have never had a sale be as easy or as smooth than with this experience. I bought a brand new I have bought and sold multiple cars over the years and have never had a sale be as easy or as smooth than with this experience. I bought a brand new 2015 Highlander (XLE) that I am absolutely in love with. My sales guy helped me 100% of the way to get me into this car that I wanted and at the price that I was comfortable paying, all in a very reasonable amount of time (which is a precious thing for me while raising an active 20 month old and working fulltime). My sales guy answered all of my crazy questions during my purchase and is still doing so to this day when they come up, which is incredibly helpful (I must admit that I hate looking through the car manual and prefer speaking with a human). I would absolutely buy from this dealership again and highly recommend to anyone that is in the market that wants professional results with exceptional customer service. More

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