Jerron Contratto | Page 3

Unorganized location in Farmington hills. I love my vehicle but it sucks getting any service at this place. I scheduled and a oil change and reserved a loaner a month in advance, just for me to arrive vehicle but it sucks getting any service at this place. I scheduled and a oil change and reserved a loaner a month in advance, just for me to arrive and they don’t have a vehicle available. Now I’m late for work, inconvenienced on gas and I still have to return for an oil change. Keep in mind I needed my oil changed a week ago but they said 9/24 was the soonest loaner available. I’m so upset and will be avoiding service here at all cost!! More

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I have been visiting Audi of Farmington Hills since 2012. I have had excellent experiences both with the dealer, and with Jerron. Jerron makes you feel as though your vehicle is the most important one when I have had excellent experiences both with the dealer, and with Jerron. Jerron makes you feel as though your vehicle is the most important one when you’re talking to him. He also makes sure that everything possible is done when your vehicle is at the dealership to ensure you get the best product/value. When I need something for my Audi, he’s usually my first call. More

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PSA: Don't walk, RUN AWAY. Unethical business practices are the standard here. This happened back in Oct 20, I've been holding off writing until the Michigan Secretary of State's Office investigator fin are the standard here. This happened back in Oct 20, I've been holding off writing until the Michigan Secretary of State's Office investigator finished their work. This facility is found to have many serious violations of the Vehicle Repair Act .. will post a report once I have access... I brought in my 2017 Q7 to have the passenger's front side tire look at and end up the entire "driver's" side suspension replaced, a total cost of $2500. The xxxx car can't drive straight after the repaired. It cost me additional $750 in repairs at another Audi facility to 1) correct the wheels alignment 2) recalibrated night vision and driver assistance sensors. $3200 I have spent . I asked for car parts back and they said some parts got threw away. I asked for diagnostic doc related suspension , there is none. AND The reason the night vision and driver assistance out calibration were due to the car not properly put in "service mode " before servicing! how's that happen? well apparently mechanic was not properly certified. ARE YOU KIDDING AUDI FARMINGTON HILLS?? NON-CERTIFIED MECHANIC? Am paying incomplete for repairs and non non existing suspension diagnostic? because that's what I'm getting in this transaction. I know the repairs were a SHAM, and it will take the COURT to make this right. Stay vigilant guys!! More

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