This has turned into a nightmare.
22 days and counting after trading in my vehicle and they still haven’t paid off my trade in. Stuck making payments on a car I no longer own.
22 days and counting after trading in my vehicle and they still haven’t paid off my trade in. Stuck making payments on a car I no longer own.
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by Enew.sports92
Jun 05, 2026 -
Shottenkirk Ford Jasper responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Please contact us at (762) 448-6187 and ask for one of our managers.
Bought a car elsewhere and I have had to have recalls
done and some issues checked out and they have been so ready to help and make sure I get everything done to keep me safe! Scott and Jerry were easy t
done and some issues checked out and they have been so ready to help and make sure I get everything done to keep me safe! Scott and Jerry were easy to work with both times. Scott went above and beyond to make sure my second time bringing it in went smooth, that I got my car back in a timely manner, and that my warranty covered what I needed it to! I will continue to bring them my car!
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by kaitrollins19
Service Price Transparency
May 16, 2026 -
Shottenkirk Ford Jasper responded
We appreciate you bringing your Ford to us for service. It’s wonderful to hear that Jerry and Scott made the recall and warranty work smooth and timely to keep you safe. We look forward to helping you with any future needs.
We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Jerry was a great help look forward to working with him
again thanks for your hard work
again thanks for your hard work
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by fccjtb
Service Price Transparency
May 14, 2026 -
Shottenkirk Ford Jasper responded
It’s great to hear Jerry provided such helpful service for your Ford F-250, and we look forward to assisting you again. Thank you for your kind review.
We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Very good dealer.
Great people in sales, service and parts. Buying and getting our car serviced here is a pleasure
Great people in sales, service and parts. Buying and getting our car serviced here is a pleasure
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by Sdunn21
Service Price Transparency
May 02, 2026 -
Shottenkirk Ford Jasper responded
Thank you for highlighting our sales, service, and parts teams. Jerry and our staff are thrilled it was a pleasure assisting with your Ford purchase and service. We look forward to welcoming you back for any future needs.
We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Comfortable waiting area.
Friendly service advisors. Very thorough service. All services explained clearly by service advisors.
Friendly service advisors. Very thorough service. All services explained clearly by service advisors.
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by charlesdfletcher
Service Price Transparency
Apr 28, 2026 -
Shottenkirk Ford Jasper responded
Thank you for highlighting the comfortable waiting area and the attentive service advisors. Jerry was pleased to ensure every detail of your Ford F-150 service was explained clearly. Please let us know if you need anything else.
We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Jerry was very helpful for getting what I needed done
with open communication and in a timely manner
with open communication and in a timely manner
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by kristinspencer
Service Price Transparency
Apr 21, 2026 -
Shottenkirk Ford Jasper responded
We’re glad Jerry kept communication clear and completed your Ford service promptly. Thank you!
We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Great experience, fast service, repairs were done right!
Overall would recommend for any service needs.
Overall would recommend for any service needs.
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by john
Service Price Transparency
Apr 17, 2026 -
Shottenkirk Ford Jasper responded
Thank you for sharing your positive service visit. We’re glad your Ford repairs were handled quickly and correctly and look forward to supporting any future needs.
We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
Excellent service, easy to schedule appointments,
friendly staff, answers all my questions, overall a great place to do business.
friendly staff, answers all my questions, overall a great place to do business.
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by mattjcoleman
Apr 17, 2026 -
Shottenkirk Ford Jasper responded
Jerry and our service team are glad scheduling was straightforward and that all your questions were answered. We appreciate you letting us care for your Ford Escape and are happy you found our staff welcoming. Thank you for sharing your feedback.
We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
The staff at the dealership were courteous efficient work
perform was above standard. I would recommend this dealership and service department to anyone.
perform was above standard. I would recommend this dealership and service department to anyone.
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by reubenmock
Service Price Transparency
Other Employees Tagged:
Jeremie Staves
Apr 10, 2026 -
Shottenkirk Ford Jasper responded
Thank you for highlighting our team’s courteous manner and efficient service. We’re glad your Ford Ranger service surpassed your expectations. We appreciate your recommendation and look forward to assisting you again.
We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
I am a sales and service customer here, and have enjoyed
both experiences. Appreciate the approach this dealer takes
both experiences. Appreciate the approach this dealer takes
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by brad
Service Price Transparency
Apr 09, 2026 -
Shottenkirk Ford Jasper responded
It’s great to hear you’ve enjoyed both sales and service experiences. We’re pleased our approach resonated with you. Thank you for trusting us with your Ford.
We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Jasper!
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