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312 Reviews of Jerry Adams
July 07, 2023
I received a phone call from Jerry, our service advisor, after I submitted my initial feedback on the service. Jerry was very apologetic on behalf of the dealership about our poor service experience. We fee after I submitted my initial feedback on the service. Jerry was very apologetic on behalf of the dealership about our poor service experience. We feel bad about leaving a negative survey, but we were being honest about our experience. Our bill was over $5,800 and I paid over $1,300, while the warranty company paid the majority. Among all the work that was done, I had broken glass that needed to be replaced and I explained to Jerry that USAA would replace the broken window with generic glass at no charge to me under the auto policy. I took the truck to the dealership because I wanted OEM glass, but a generic glass was installed and I was charged $350 plus tax for it. There were other issues such as dirty/greasy interior (paid $29.95 for a car wash and interior cleaning), vehicle pulsating violently when stopping (paid $246.45 for rear brakes), sunroof sticking/not opening (was worked on), etc. I was expecting the dealership to reimburse the charges since I received generic glass instead of OEM glass, but that wasn’t offered as an option. Nice apology and good customer service from the Service Advisor, but poor service from the dealership and poor resolution of my concerns. My advice, check the vehicle as soon as its returned and before paying for the service, if they let you, to make sure you get what you agreed with the service advisor prior to paying for the work. More
by ACOALLA
Verified Customer
July 05, 2023
Amazing place awesome people super fast and helpful very knowledgeable easy purchase and comfortable happy knowledgeable easy purchase and comfortable happy More
by Austin
Other Employees Tagged: Ivan Clarke, Eddie Hefferon, Sang Kim, Renold Bridgemohan, Scott Disalvo, Steve Ferenczy , Rick Biles, Will Grant, Max Williams, Austin wreks
July 05, 2023
My experience was good with the staff of Shottenkirk Ford Jasper but the problem I originally brought it in for is not resolved. The engine still makes a lot of rattling sounds and my gas mileage has not ret Jasper but the problem I originally brought it in for is not resolved. The engine still makes a lot of rattling sounds and my gas mileage has not returned. If the loss of gas mileage was over a long period of time I could understand it needing a tune up which is what they told me; but the loss of gas mileage was over a few days. The problem is still persisting but after 3 visits back to service and the issue is not resolved; why bring it back? They obviously can not find the problem. I’m not saying I won’t go back to that dealership but waiting for some major issue to occur before bringing it back, Maybe then they will be able to find the problem. I am a service technician and collision tech. I know how hard it is to find issues but I never just feed a line to a customer just to get them out of my way. I continue until I find tue issues. Even if it takes more time than I’m being paid. More
by brsoby
Other Employees Tagged: Taylor Landry, Scott Disalvo
July 04, 2023
Always courteous and timely service. Service advisers are efficient and honest. I trust them to fix the problem and not try to upsell me. Service advisers are efficient and honest. I trust them to fix the problem and not try to upsell me. More
by MARTIN.BLOCK
Other Employees Tagged: Scott Disalvo
July 01, 2023
Jerry is great. Called multiple times with updates! Very helpful. Will do business with him again! Had my truck back to me within a few hours. Called multiple times with updates! Very helpful. Will do business with him again! Had my truck back to me within a few hours. More
by TOWEJOSEPH
June 29, 2023
Jerry is a professional at what he does. Diligent, knowledgeable and friendly. Will most definitely continue to have him take care of both of our Ford vehicles. Diligent, knowledgeable and friendly. Will most definitely continue to have him take care of both of our Ford vehicles. More
by ZEALFL
June 28, 2023
Easy to schedule. Friendly and knowledgeable staff. Communication was good throughout the service time. Service quality good. Price could be a little better. Friendly and knowledgeable staff. Communication was good throughout the service time. Service quality good. Price could be a little better. More
by BGODSR
Other Employees Tagged: Kara Jordan, Rocky Mahan
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