Jerry Castro

Great dealership with fantastic customer service. This is our second truck purchase from this dealership and we’ve driven 2+ hours each way to do business with this dealership rather than any of the This is our second truck purchase from this dealership and we’ve driven 2+ hours each way to do business with this dealership rather than any of the Ford dealers in the Birmingham area. Things haven’t always gone perfectly, but they are always quick to address any issues or challenges and go out of their way to make sure you are happy with your purchase. We will continue to do business with this dealership in the future and I highly recommend them. More

by MLP323 Verified Customer Verified Customer

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I went in knowing exactly what vehicle I wanted to look at, the salesman, Mitch, was very upfront, transparent, and honest, which I respect a lot from a salesman, he was extremely helpful in helping me get at, the salesman, Mitch, was very upfront, transparent, and honest, which I respect a lot from a salesman, he was extremely helpful in helping me get as much as possible for my trade in vehicle, flexible with my downpayment and my situation overall. I greatly appreciate a dealership that is open and honest with everything, I felt as if he genuinely cared and wasn’t in it for the commission, it was a refreshing change of pace compared to other rather horrendous interactions I’ve had with previous dealership experiences. Overall 10/10, I’d come back for my next vehicle and direct those whom i know looking for a vehicle to Mtn. View Ford. More

by JLANGSTON9775 Verified Customer Verified Customer

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I have purchased many NEW FORDs in my lifetime. Mtn. View FORD is the worst dealership. My 2025 NEW EXPEDITION was not ready when I arrived for delivery. Not even on the lot. It was still being Mtn. View FORD is the worst dealership. My 2025 NEW EXPEDITION was not ready when I arrived for delivery. Not even on the lot. It was still being detailed. and no gas, and no temp tag. I waited over 45 minutes for my car. I had driven 90 minutes to get there.... so the walk around explanation was non-existent. The 2 yr FORD maintenance warranty that the sales associate, and finance person promised was not even valid for this model. They had to comp me that warranty because sales and finance did not know the details. I sent a detailed email of issues to Mike Thornton, General Manager soon after my poor delivery, and he has never returned my communication. I have never heard back from the sales associate, Mike Cates. It has been over two weeks now...There is ZERO follow-up from Mtn. View Ford. I would NOT RECOMMEND purchasing a car from them. Find another FORD dealer that wants to earn and keep your business. More

by TIM.PANGONAS Verified Customer Verified Customer

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Could not ask for a better sales person. He did everything to get the deal done He did everything to get the deal done More

by SFRADY74 Verified Customer Verified Customer

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The sales man was great could not ask for better did everything to get the deal done everything to get the deal done More

by SFRADY74 Verified Customer Verified Customer

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Great deal, courteous sales reps, would highly recommend purchasing from this dealer. Made my buying experience easy. purchasing from this dealer. Made my buying experience easy. More

by ERICANCRAWFORD Verified Customer Verified Customer

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I had a no pressure, great experience. I found what I was looking for and my salesperson was great. I found what I was looking for and my salesperson was great. More

by J3nn1692 Verified Customer Verified Customer

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I'm a returning customer. Both times they helped me get into a vehicle that was affordable and safe. Joe, the sales manager, is a rock star helping me get financed, and is a g Both times they helped me get into a vehicle that was affordable and safe. Joe, the sales manager, is a rock star helping me get financed, and is a good guy! Thank you to everyone at Mt. View Ford! More

by TLEIGH Verified Customer Verified Customer

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We had a poor experience with a previous Ford purchase and were never going to purchase from a Ford dealership again. Understanding our experience, Andrew and Mountain View Truck Department really did the and were never going to purchase from a Ford dealership again. Understanding our experience, Andrew and Mountain View Truck Department really did their best to make this one right. Thanks, Andrew! More

by DAVIDSHANEHARWOOD Verified Customer Verified Customer

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Working with Mountain View has been easy, and Rafael has stayed in communication the whole time. stayed in communication the whole time. More

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