Jerry Castro
Jerry Castro at Mtn. View Ford

Jerry Castro

Finance Manager

Mtn. View Ford

301 E 20th St
Chattanooga, TN 37408

Contact Me
4.8
36 Reviews

Dealership Experience

10 mos

Industry Experience

4 yrs, 9 mos

Languages Spoken

English English

Spanish Spanish

4.8

36 Reviews

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36 Reviews of Jerry Castro

September 01, 2025

Dealership Rating
Employee Rating

I have purchased many NEW FORDs in my lifetime. Mtn. View FORD is the worst dealership. My 2025 NEW EXPEDITION was not ready when I arrived for delivery. Not even on the lot. It was still being More

by TIM.PANGONAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 02, 2025

Mtn. View Ford responded

Hi Tim, We’re truly sorry to hear you feel this way about your experience. While your delivery did not go as smoothly as either of us would have hoped, our records reflect that our General Manager, Mike Thornton, and our team have spoken with you directly and worked to address your concerns, including honoring the maintenance package you mentioned. We understand how important a seamless buying experience is, and we regret that we didn’t meet your expectations that day. Our goal is always to provide attentive follow-up and long-term support to every customer. We’d still like the opportunity to continue working with you and make sure you feel fully confident in your purchase. If you’d like to talk further, please reach out to Mike Thornton at [direct contact info]. —Mtn View Ford Team

August 25, 2025

Dealership Rating
Employee Rating

Could not ask for a better sales person. He did everything to get the deal done More

by SFRADY74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jamie Parks, Mike Cates

August 25, 2025

Dealership Rating
Employee Rating

The sales man was great could not ask for better did everything to get the deal done More

by SFRADY74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jamie Parks, Mike Cates

August 22, 2025

Dealership Rating
Employee Rating

Great deal, courteous sales reps, would highly recommend purchasing from this dealer. Made my buying experience easy. More

by ERICANCRAWFORD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Yancey, Brandon Mathis

August 21, 2025

Dealership Rating
Employee Rating

I had a no pressure, great experience. I found what I was looking for and my salesperson was great. More

by J3nn1692
Recommend Dealer
Yes

Other Employees Tagged: James Pernell Stalling

August 17, 2025

Dealership Rating
Employee Rating

I'm a returning customer. Both times they helped me get into a vehicle that was affordable and safe. Joe, the sales manager, is a rock star helping me get financed, and is a g More

by TLEIGH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Greene, Joe Centers

August 15, 2025

Dealership Rating
Employee Rating

We had a poor experience with a previous Ford purchase and were never going to purchase from a Ford dealership again. Understanding our experience, Andrew and Mountain View Truck Department really did the More

by DAVIDSHANEHARWOOD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Madron, Todd Landers, Austin Hoeldt , Abdul - super helpful!

August 03, 2025

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Employee Rating

Working with Mountain View has been easy, and Rafael has stayed in communication the whole time. More

by Aaron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rafael Camacho

August 01, 2025

Dealership Rating
Employee Rating

Found me the vehicle I wanted at the right price with a fair trade. Did not waste my time. Very efficient process. No pressure! More

by JEFF_PRICE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 31, 2025

Dealership Rating
Employee Rating

Dealership is awesome. Salesmen are awesome. Managers are awesome. Everyone is very courteous and helpful. Had a great experience. More

by Bro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Todd Landers

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