

Dealership Experience
10 mos
Industry Experience
4 yrs, 9 mos
Languages Spoken
English
Spanish
36 Reviews
Write a Review36 Reviews of Jerry Castro
September 01, 2025
I have purchased many NEW FORDs in my lifetime. Mtn. View FORD is the worst dealership. My 2025 NEW EXPEDITION was not ready when I arrived for delivery. Not even on the lot. It was still being Mtn. View FORD is the worst dealership. My 2025 NEW EXPEDITION was not ready when I arrived for delivery. Not even on the lot. It was still being detailed. and no gas, and no temp tag. I waited over 45 minutes for my car. I had driven 90 minutes to get there.... so the walk around explanation was non-existent. The 2 yr FORD maintenance warranty that the sales associate, and finance person promised was not even valid for this model. They had to comp me that warranty because sales and finance did not know the details. I sent a detailed email of issues to Mike Thornton, General Manager soon after my poor delivery, and he has never returned my communication. I have never heard back from the sales associate, Mike Cates. It has been over two weeks now...There is ZERO follow-up from Mtn. View Ford. I would NOT RECOMMEND purchasing a car from them. Find another FORD dealer that wants to earn and keep your business. More
Other Employees Tagged: Mike Cates, Brandon Mathis, Abdul Sheikh
August 25, 2025
Could not ask for a better sales person. He did everything to get the deal done He did everything to get the deal done More
Other Employees Tagged: Jamie Parks, Mike Cates
August 25, 2025
The sales man was great could not ask for better did everything to get the deal done everything to get the deal done More
Other Employees Tagged: Jamie Parks, Mike Cates
August 22, 2025
Great deal, courteous sales reps, would highly recommend purchasing from this dealer. Made my buying experience easy. purchasing from this dealer. Made my buying experience easy. More
Other Employees Tagged: Chris Yancey, Brandon Mathis
August 21, 2025
I had a no pressure, great experience. I found what I was looking for and my salesperson was great. I found what I was looking for and my salesperson was great. More
Other Employees Tagged: James Pernell Stalling
August 17, 2025
I'm a returning customer. Both times they helped me get into a vehicle that was affordable and safe. Joe, the sales manager, is a rock star helping me get financed, and is a g Both times they helped me get into a vehicle that was affordable and safe. Joe, the sales manager, is a rock star helping me get financed, and is a good guy! Thank you to everyone at Mt. View Ford! More
Other Employees Tagged: John Greene, Joe Centers
August 15, 2025
We had a poor experience with a previous Ford purchase and were never going to purchase from a Ford dealership again. Understanding our experience, Andrew and Mountain View Truck Department really did the and were never going to purchase from a Ford dealership again. Understanding our experience, Andrew and Mountain View Truck Department really did their best to make this one right. Thanks, Andrew! More
Other Employees Tagged: Andrew Madron, Todd Landers, Austin Hoeldt , Abdul - super helpful!
August 03, 2025
Working with Mountain View has been easy, and Rafael has stayed in communication the whole time. stayed in communication the whole time. More
Other Employees Tagged: Rafael Camacho
August 01, 2025
Found me the vehicle I wanted at the right price with a fair trade. Did not waste my time. Very efficient process. No pressure! fair trade. Did not waste my time. Very efficient process. No pressure! More
Other Employees Tagged: Andrew Madron, Jamie Parks, Austin Nolan
July 31, 2025
Dealership is awesome. Salesmen are awesome. Managers are awesome. Everyone is very courteous and helpful. Had a great experience. Salesmen are awesome. Managers are awesome. Everyone is very courteous and helpful. Had a great experience. More
Other Employees Tagged: Todd Landers
