Great service and the new video of the inspection was
pretty cool. The technicians are helpful and quick to answers all questions and I definitely will continue to use Chapman for all my service needs.
pretty cool. The technicians are helpful and quick to answers all questions and I definitely will continue to use Chapman for all my service needs.
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by rorohanehah
Verified Customer
Verified Customer
Aug 19, 2020 -
Chapman Ford Lancaster responded
It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.
This visit was for a recall/warranty repair. The
appointment was easy to set up and the truck runs well following the repair. No issues.
appointment was easy to set up and the truck runs well following the repair. No issues.
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by jones5x
Verified Customer
Verified Customer
Aug 18, 2020 -
Chapman Ford Lancaster responded
Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.
Thank you for such great service. The technology is
amazing in seeing the actual inspection.
Everyone was very courteous. I would recommend to anyone. Thank you
amazing in seeing the actual inspection.
Everyone was very courteous. I would recommend to anyone. Thank you
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by joannecj
Verified Customer
Verified Customer
Aug 18, 2020 -
Chapman Ford Lancaster responded
Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.
Very quick and easy process! Everyone at the Chapman Ford
Lancaster dealership has been a pleasure working with. Will continue using this dealship for all our needs. Thanks again!
Lancaster dealership has been a pleasure working with. Will continue using this dealship for all our needs. Thanks again!
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by Schuman
Verified Customer
Verified Customer
Other Employees Tagged:
Eddie in service
Aug 06, 2020 -
Chapman Ford Lancaster responded
We're thrilled to hear you enjoyed your experience with us here at Chapman Ford of Lancaster! Customer Service is a high priority for us and we love to hear when we are able to deliver.
Service
Jerry was great, Arranged for driver home and back. Very personable staff, Lionel, driver, made me feel comfortable.
Work was completed as stated on
Jerry was great, Arranged for driver home and back. Very personable staff, Lionel, driver, made me feel comfortable.
Work was completed as stated on the estimate. Totally excellent service department. Your Number 1 in our book!
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by anharsh
Verified Customer
Verified Customer
Other Employees Tagged:
Lionel
Aug 06, 2020 -
Chapman Ford Lancaster responded
We're thrilled to hear you enjoyed your experience with us here at Chapman Ford of Lancaster! Customer Service is a high priority for us and we love to hear when we are able to deliver.
Everything was great, the staff kept me up to date on my
car all the way thru the process. Everything was done in a timely manner.
car all the way thru the process. Everything was done in a timely manner.
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by pkilheffer
Verified Customer
Verified Customer
Aug 04, 2020 -
Chapman Ford Lancaster responded
It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.
Chapman Service
Willing to work with you on pricing of service repairs. The car repair was done on time as promised. Would have this dealership do future repairs.
Willing to work with you on pricing of service repairs. The car repair was done on time as promised. Would have this dealership do future repairs.
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by Snickers
Verified Customer
Verified Customer
Aug 03, 2020 -
Chapman Ford Lancaster responded
Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.
Efficient and thorough a a a a a a a a a a a a a a a a a
a a a a a
a a a a a
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by stamartin
Verified Customer
Verified Customer
Jerry is my favorite very friendly and knowledgeable.
Always a great experience at Chapman ford of lancaster super easy I love the new video feature!
Always a great experience at Chapman ford of lancaster super easy I love the new video feature!
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by ROWILLOW1988
Verified Customer
Verified Customer
Other Employees Tagged:
Morgan Benjamin, Tyler Deshong, Ann Thomas
Jul 31, 2020 -
Chapman Ford Lancaster responded
We're thrilled to hear you enjoyed your experience with Jerry here at Chapman Ford of Lancaster! Customer Service is a high priority for us and we love to hear when we are able to deliver.
Never have any trouble with Chapman Ford of Lancaster.
They have taken care of any problems I had, and got it right the first time. Service advisor Jerry Deshong is a great guy to work with!
They have taken care of any problems I had, and got it right the first time. Service advisor Jerry Deshong is a great guy to work with!
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by WILSONNUBS
Verified Customer
Verified Customer
Jul 21, 2020 -
Chapman Ford Lancaster responded
Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.