Jerry Deshong | Page 2

Chapman was not my "home" Ford dealer but it will be the "go to" dealer for my next Ford. My first encounter with Chapman was when my "home" dealer shut down because of COVID. I desperately needed an oil "go to" dealer for my next Ford. My first encounter with Chapman was when my "home" dealer shut down because of COVID. I desperately needed an oil change so I searched for Ford service providers that were open and found Chapman. This time, I took advantage of a service special that included inspection and emissions, oil and filter change, tire rotation, multi-point inspection and exterior wash/vacuum inside/clean windows/tire dress. The price was great and the experience could not have been better. They knew I was waiting. I was in at 9:30 and out a little after 11:30. Chapman Ford is my new service "home." More

by ornertw Verified Customer Verified Customer

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Excellent customer service!! We dropped off one of our vehicles making noise in rear to be checked out at after hours drop off. They not only inspected vehicle but sent us video of problem and was also ab vehicles making noise in rear to be checked out at after hours drop off. They not only inspected vehicle but sent us video of problem and was also able to do our oil change same day without any appointment. Service Technician was excellent keeping communication by phone and text. More

by kimona Verified Customer Verified Customer

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Whole team and experience was great! Prompt service and communications were timely, clear and appreciated. Online scheduling is also a plus. Thank you for everything. communications were timely, clear and appreciated. Online scheduling is also a plus. Thank you for everything. More

by jason@thehebbes.com Verified Customer Verified Customer

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Great team. Great truck. They treated me well. Dropped me off at the Linden diner and I got a ride back when the truck was ready. Jeremy, the mechanic, was a great guy and Michael, the service guy. I had Jer off at the Linden diner and I got a ride back when the truck was ready. Jeremy, the mechanic, was a great guy and Michael, the service guy. I had Jerry (service) last time and he was great too. More

by tomtaglieri Verified Customer Verified Customer

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Chapman Ford Service is a top notch operation. Due to this car being a total LEMON, we will no longer purchase Fords. This service dept. is excellent. this car being a total LEMON, we will no longer purchase Fords. This service dept. is excellent. More

by wanchd Verified Customer Verified Customer

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Service was easy to schedule, a loaner of the exact same model was provided, and the repair was done ahead of schedule. The repair was just as expected. model was provided, and the repair was done ahead of schedule. The repair was just as expected. More

by pa0336 Verified Customer Verified Customer

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Very professional and helpful. Never had a problem with this place.staff is very friendly and helpful. Will continue to patronize this dealership. Thank you very much this place.staff is very friendly and helpful. Will continue to patronize this dealership. Thank you very much More

by dziakl Verified Customer Verified Customer

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I am totally satisfied with Chapman Ford as I have been for several years. However, I am totally disappointed in the Ford brand. The car that we just had serviced is a 2016 Ford Fusion that we purchased at for several years. However, I am totally disappointed in the Ford brand. The car that we just had serviced is a 2016 Ford Fusion that we purchased at Chapman. It needed a new engine. This car has turned out to be a lemon as we have also had to replace the transmission recently as well. When I contacted Ford they told me that the engine AND transmission in this year of the Fusion were defective. Did they offer some compensation to help with repairs. ABSOLUTELY NOT. THEY DIDN'T CARE AT ALL. Needless to say we have purchased our last Ford. I will continue to use Chapman for service on our existing Fords but when the time comes to replace them we will be switching brands. More

by wanchd Verified Customer Verified Customer

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Great service and the new video of the inspection was pretty cool. The technicians are helpful and quick to answers all questions and I definitely will continue to use Chapman for all my service needs. pretty cool. The technicians are helpful and quick to answers all questions and I definitely will continue to use Chapman for all my service needs. More

by rorohanehah Verified Customer Verified Customer

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This visit was for a recall/warranty repair. The appointment was easy to set up and the truck runs well following the repair. No issues. appointment was easy to set up and the truck runs well following the repair. No issues. More

by jones5x Verified Customer Verified Customer

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