The experience with the initial salesman was very good
the finance experience was very bad
the finance experience was very bad
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by hector02rodriguez
Verified Customer
Verified Customer
Aug 24, 2026 -
Norm Reeves Honda Superstore Cerritos responded
Hector, it's important to us that every step of the experience is a pleasant one. While it's nice to know Jerry was helpful, we're sorry your financing experience wasn't as positive. We'd appreciate it if you could reach out directly with more details about what happened, so we can give these concerns the consideration they deserve.
Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.
Norm Reeves made it easy to get to a good deal.
Jerry took care of my sisters and I car deals.
Jerry took care of my sisters and I car deals.
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by arvizujm
Aug 18, 2026 -
Norm Reeves Honda Superstore Cerritos responded
Now that is a car-buying extravaganza! Jerry loves when he can take care of the whole crew. We hope you and your sisters are enjoying your new rides!
I’ve been purchasing cars from this Norm Reeves location
since my first car 12 years ago and will never go anywhere else. Whether you are looking for a new or used car the options are endless. The service i
since my first car 12 years ago and will never go anywhere else. Whether you are looking for a new or used car the options are endless. The service is excellent. Ask for Jerry Gonzalez the only salesman you’ll need. His customer service and knowledge is exceptional. We’ve purchased 4 cars from him from my first car and many more I would not go with anyone else but him. You will not be disappointed
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by Chrystalt95
Jul 31, 2026 -
Norm Reeves Honda Superstore Cerritos responded
Some relationships only get better with time, and yours with Jerry is a wonderful example of that. From your very first car to your fourth, we're honored you've continued choosing him and our team. Reviews like yours remind us what lasting customer relationships are all about.
This dealership has great staff that are very
helpful,nice place to get your car mantinanced.
helpful,nice place to get your car mantinanced.
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by jason.gon7011985
Verified Customer
Verified Customer
Service Price Transparency
Jun 29, 2026 -
Norm Reeves Honda Superstore Cerritos responded
The best gatherings aren't fancy. They're simply filled with helpful people who enjoy taking care of their guests. It's wonderful to know the team made your maintenance visit a positive one. Thanks for visiting us this summer, Jason.
We stopped by and were directed to Jerry he was amazing,
patient, real feed back amazing place diverse team excellent quality, no pressure to buy more importantly the human aspect, great experience! Lovely
patient, real feed back amazing place diverse team excellent quality, no pressure to buy more importantly the human aspect, great experience! Lovely vehicle !
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by amelendez
Jun 15, 2026 -
Norm Reeves Honda Superstore Cerritos responded
What stands out most in your review is the human connection. Jerry's honest feedback, patience, and genuine interest in helping you find the right fit helped create a welcoming atmosphere from the start. Thank you for highlighting both him and our team's diverse, customer-focused approach.
I stopped by Norm Reeves Honda and had a great
experience. Jerry was friendly, knowledgeable, and took the time to show me several different vehicles without any pressure. Even though I wasn’t rea
experience. Jerry was friendly, knowledgeable, and took the time to show me several different vehicles without any pressure. Even though I wasn’t ready to purchase right away, he made me feel comfortable and answered all of my questions. Before I left, he told me that whenever I’m ready for my next car, he’d be happy to help me find the right one. Based on the excellent customer service I received, I’ll definitely be coming back when it’s time to buy.
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by sgprof707
Other Employees Tagged:
Jerry Gonzalez
Jun 01, 2026 -
Norm Reeves Honda Superstore Cerritos responded
A stroll down Main Street is always more enjoyable when you meet someone friendly along the way. Thank you for sharing your experience with Jerry. We're glad he took the time to help without ever making you feel rushed.
Jerry was very kind, helpful, and answered every question
we had. He had great customer service and was very knowledgeable.
we had. He had great customer service and was very knowledgeable.
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by gemagarcia5555
Jun 01, 2026 -
Norm Reeves Honda Superstore Cerritos responded
At trivia night, everyone wants a teammate who has the answers, and it sounds like Jerry was exactly that person for you. We're glad he was able to answer every question and provide such knowledgeable service throughout your visit.
This is my third time coming to Jerry!
Always so helpful, he is an amazing salesperson. I always recommend Honda Cerritos when I have the chance too! Thank you for all your help Jerry!! I
Always so helpful, he is an amazing salesperson. I always recommend Honda Cerritos when I have the chance too! Thank you for all your help Jerry!! I will see you again soon!
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by velascomariana66
Apr 06, 2026 -
Norm Reeves Honda Superstore Cerritos responded
Third visit? At this point, Jerry’s basically your favorite series, and you’re already locked in for the next season. Same great character, consistent performance, and always delivering exactly what you’re hoping for. We’ll have the next episode ready when you come back.
Jerry was very helpful and helped me make the right
choice on the cars he showed me a couple different models and was such a great person thank you for making everything go smooth .
choice on the cars he showed me a couple different models and was such a great person thank you for making everything go smooth .
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by Marina E
Mar 30, 2026 -
Norm Reeves Honda Superstore Cerritos responded
Not every car is the right car, and Jerry took the time to help you find the one that really fits. Walking through options, keeping things smooth, and making the whole experience feel easy. That’s what it’s all about. Thanks for sharing, Marina!
Jerry helped me very much to get the car I was wanting
and helped me make sure that it all went smoothly.
and helped me make sure that it all went smoothly.
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by linares.andy
Mar 30, 2026 -
Norm Reeves Honda Superstore Cerritos responded
From “this is the one I want” to “it’s officially mine,” Jerry kept that journey smooth and on track. That’s what we like to hear. Congrats, Andy, and thanks for the shoutout!