Thank you so much Cristy for your help, knowledge, and patience in showing us our brand new 2019 Honda Fit EX. Thank you Allen for working the numbers and making it happen for us. It's great to be back with the Honda Family and we look forward to the many years of ownership and driving our Honda Fit EX.
"Awesome Experience & Great Staff!"
- k rah
I had an amazing experience working with the staff of this dealership. They were so friendly and easy going, they weren't pushy at all. They accommodated me at every turn of the process. I could not ask for anything more. They were so helpful, honest, transparent, and fair. I would definitely go back to this dealership to get another car & definitely would recommend this place to friends and family. Easy Process, Great Pricing, & Great People. They took a process which is usually very stressful and made it such an easy one, I appreciated their efforts and time so very much.
Allen Nouri, Tom Mac and Amir Fanous are all consummate professionals. Tom Mac spent as much time as needed answering all of our questions thoroughly and efficiently.
Second time I leased a car from this dealership. I am so happy with the entire experience from sales to financing. I wouldn't go anywhere else.
"I am back in a new car after 7 years of no wheels"
The reason was that I worked overseas and I didn't need a car that gathered dust.
I wanted to buy a used Honda, but Samantha and Allen made a good case for leasing a new Civic with only $2K down. The more I looked into a lease, the more sense it made to have a new car under warranty. I needed a car and Samantha and Allen worked with me to bring the payments down to an acceptable level. Moreover, they listened to me as to what I wanted in a car. The Civic line has something for everyone, and I found the Civic Sport, which offered practicality plus enthusiast options like 18 in. rims, 2.0 liter Vtec engine, 4 wheel disc brakes and sport pedals. Honda cars are famous for reliability and I feel confident about going to work in a car that gets a second look.
"Devon was super helpful - getting us into a new Clarity PHEV"
After searching for my first "green" plug in hybrid (PHEV), found only Norm Reeves Cerritos Honda would deal with numbers that I wanted.
Can you believe I drove 30 miles to get a brand new Honda Clarity ?
Even my close by neighborhood Norm Reeves in West Covina could not touch the deal!
That is how good this dealership is to work with. Super comfortable, laid back and very good staff on hand.
This time I first dealt with Allen Nouri (promoted to Internet Director), Devon Fields (Internet manager), Ralph C (GSM), and Spall T (Finance).
In getting this deal, there were a number of variables to deal with.
So Allen worked the deal first without me coming in (helps to have done business with him 4 years prior). He gets me a deal that no other Honda dealer would touch. The deal was so hot - other people on the forums wanted to know if it can be replicated.
So then the issue came up with delivery date and expiration dates for the incentives.
We started negotiations in December but ended having to postpone the deal until the perfect time. The GSM: Ralph had to step in to explain the variables that we were dealing with and was super helpful. Normally a GSM does not have time for retail customer, but Ralph made an exception which I was very pleased.
Devon my sales advisor stepped in to handle the multiple variables that had to line up in order to get the best deal and post sales rebates.
Here is the list of variables:
Honda incentive expires 1/2/19.
SCE rebate incentive increases from $450 to $1000 on 1/1/19.
Honda state employee discount expires 1/2/19.
So with the very short window I had, we did the deal on New Year's day.
Devon was super helpful, had the detailing done in super quick time and allowed me to take the car to their charging station in the back of the service dept without him driving and without a contract in hand!
Devon also made sure the car got detailed, received a charge, and even setup the new DMV license plates (temp tags) onto the car.
Super happy with the entire experience because we had to postpone the contract signing until New Year's day.
Highly recommend Norm Reeves in Cerritos for all your Honda transport.
"Always happy with Honda "
I wasnt necessarly looking to trade in my car. But Allen Nouri showed a deal I couldn’t pass on. I couldn’t be happier with his service, he was really honest with a friendly personality and I would highly recomend dealing with him if you are looking for an awesome deal. Thank you:)
"EXCELLENT CUSTOMER SERVICE!"
I Don’t Regret Going To Norm Reeves Honda At All. Came Home With A Brand New 2018 Honda Civic. Something Kia Couldn’t Help Me With Me Being A 1st Time Buyer. Thanks To Allen Nouir & Maraye Foryour Customer Service, Being Profesional & Really Helpful.
Other Employees Tagged:
"CHRISTY and TEAM ROCKS!"
- ARM Family
My husband just recently bought a Honda Insight at Norm Reeves and is very pleased with his decision...We wanted to thank CHRISTY especially for her effort during and after business hours... She even helped us on her day off. Employees who go above and beyond are definitely good value. We appreciate you CHRISTY!
Also, we would like to thank Jose and Allen for their patience in making this transaction possible. Norm Reeves overall in our opinion has excellent customer service!
"Excellent Experience from Beginning to End!"
The team we’re kind, informative, courteous, patient, honest, up front, and candid. I appreciated the feeling of no pressure while giving me the info and time needed to make an informed decision on my purchase. They offered me a great price and I left with exactly what I wanted! I value above all things honesty and integrity and I felt this team had it! Maraye and Kim were superb! I also appreciated Allen’s amazing customer service and Paul in Finance’s willingness to help get me the interest rate I wanted. The whole process went incredibly smooth. I’d come back again and I’d refer anyone interested in a Honda to see this group! They were fantastic! Thank you again!!
Christy's customer service acumen is proven to be extraordinary! She is highly experienced, conversant, and very knowledgeable on her trades..... Did I mention how patient she is? So, if you want your car-buying experience to be stress-free, ask for the “One and Only” Christy!!!!!