Jerry Gonzalez
Jerry Gonzalez at Norm Reeves Honda Superstore Cerritos

Jerry Gonzalez | Page 8

Internet Sales Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

4.8
231 Reviews
4.8

231 Reviews

Write a Review

231 Reviews of Jerry Gonzalez

May 23, 2023

Dealership Rating
Employee Rating

We always go to Jerry when we need a car. He’s amazing and always willing to help! Thank you Jerry!! More

by Lizzie008
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 25, 2023

Norm Reeves Honda Superstore Cerritos responded

Lizzie, thanks so much for sharing this great 5-star feedback with Jerry and our team! Congrats on your new Honda and please let us know if you need anything else!

May 01, 2023

Dealership Rating
Employee Rating

Helped us get my mom into a new car! Great service, would definitely go back and look for him! More

by Carlyzuni
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 02, 2023

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for sharing your experience working with our dealership, Carly! We're thrilled Jerry was helpful and we hope your mom enjoys her new car!

April 30, 2023

Dealership Rating
Employee Rating

Jerry helped us get our second vehicle and made the process so easy for us!Thank you for all your help Jerry and for making choosing a car and riding off in one a pleasant experience for us! We will re More

by vsantiesteban562
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 02, 2023

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for sharing this great feedback for Jerry! We're happy to know that he provided good service and made your purchase experience pleasant. If you need help with anything else please let us know!

January 11, 2023

Dealership Rating
Employee Rating

Jerry was an awesome sales advisor. He was great at answering all our questions and was very helpful. If your are looking to buy a car at Honda look for Jerry G. More

by Slili97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amir

Feb 01, 2023

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that you are happy with your experience! We want to thank you for your business, and we hope you enjoy your new set of wheels! Take care.

January 09, 2023

Dealership Rating
Employee Rating

I had a great experience with jerry especially as a first time car buyer. He was very helpful and made the process stress free. More

by Agonz924
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Spall Tanvir

Feb 01, 2023

Norm Reeves Honda Superstore Cerritos responded

It's amazing to hear that you had a wonderful car-buying experience with our team. Thanks so much for stopping by, and we hope you have a blast with your new ride!

September 29, 2022

Dealership Rating
Employee Rating

Jerry was attentive and accommodating to my needs as a first time buyer and made me feel comfortable about the process. More

by Paigechatmon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 30, 2022

Norm Reeves Honda Superstore Cerritos responded

Hi Paige, congratulations on your first car-buying experience with us at Norm Reeves Honda Cerritos. Our team was honored to work with you. If you require any additional assistance, please reach out to us at any time. Take care and enjoy!

July 21, 2022

Dealership Rating
Employee Rating

Great experience with Jerry he was very helpful! We really enjoy are new car thanks again More

by joemoreno03
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brett Gringhaus

Jul 22, 2022

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing Norm Reeves Honda Cerritos, Joe! We're happy to hear that you had a great experience with our team, and it's great to hear you're enjoying your new ride.

June 08, 2022

Dealership Rating
Employee Rating

Jerry was awesome in helping me purchase my first new vehicle I am very satisfied More

by simongarcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Villareal

Jun 09, 2022

Norm Reeves Honda Superstore Cerritos responded

Simon, we're so glad to hear that you're satisfied with your recent visit to Norm Reeves Honda Cerritos! Thanks for coming by and congrats on buying your first new vehicle!

May 29, 2022

Dealership Rating
Employee Rating

Jerry was a great sales associate and a very helpful salesman. I am very happy with my new car! More

by Elly34
Recommend Dealer
Yes
May 31, 2022

Norm Reeves Honda Superstore Cerritos responded

We love hearing from our customers about their car-buying experience, thank you for sharing. Take care and enjoy!

March 10, 2022

Dealership Rating
Employee Rating

Recently purchased used vehicle at this location. Says on there web site they have a super 5 day vehicle exchange program. So tried to exchange my vehicle for a brand new one. The experience was horr More

by airdl
Customer Service
Friendliness
Price
Recommend Dealer
No
Mar 14, 2022

Norm Reeves Honda Superstore Cerritos responded

Hello. We realize your time is valuable and it is our goal to provide you with reliable service and exceed your expectations. We’d appreciate the chance to speak with you regarding your experience. Please reach out at a time that works best for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

Mar 15, 2022

airdl responded

Kevin although me and my wife had a good experience buying the used vehicle we did a few days prior. I had noticed the supposedly super vehicle free trial exchange on your web site so I chatted with one of the internet managers online about it .and really got no answer as to the terms of the free trial exchange. She turned me over to our original sales guy. Who called and asked if we could come on down see what we’re are interested in. So we arrived and our sales guy take us around looking at the vehicles we liked settled on one. The original window sticker was 30530. So he takes us in to the office disappears comes back with im guessing is his manager. And this gentleman starts to tell me and my wife oh we put 5000 dollars worth of extras on every new car that comes on the lot. So I ask like what is he talking about he starts naming off all the stuff that’s pretty much already on the window sticker like wheel locks door edge protectors etc. pretty much just came over just to shut down any chance of making any type of exchange. It’s just the point of having my wife and I come on down there for what seemed like to put the brakes on any idea of an exchange. And really was not necessary to have us come on down could have just told us over phone . And to have some manager come over and talk to us like he did was really bad. Almost ended in a heated exchange. But we walked away. Just the point we had figured there would have been some extra money we mite have to give. For doc fees and such. And that would have been no big deal. Since we had already given 20 thousand down on the used vehicle we got. But nobody knew the terms or conditions of this free trail exchange thing. I know when we signed or docs for other vehicle it had in there a cancellation option for like 250 . And 500 in doc fees witch we declined. If that’s the free trial exchange thing then it isn’t free. Just would have been nice if the whole price thing would have more transparent. And the manager wasn’t there just to shut a deal down they don’t like. We have great credit and had great cash down also.

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