Jerry Gonzalez
Jerry Gonzalez at Norm Reeves Honda Superstore Cerritos

Jerry Gonzalez | Page 9

Internet Sales Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

4.9
238 Reviews
4.9

238 Reviews

Write a Review

238 Reviews of Jerry Gonzalez

January 11, 2023

Dealership Rating
Employee Rating

Jerry was an awesome sales advisor. He was great at answering all our questions and was very helpful. If your are looking to buy a car at Honda look for Jerry G. More

by Slili97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amir

Feb 01, 2023

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that you are happy with your experience! We want to thank you for your business, and we hope you enjoy your new set of wheels! Take care.

January 09, 2023

Dealership Rating
Employee Rating

I had a great experience with jerry especially as a first time car buyer. He was very helpful and made the process stress free. More

by Agonz924
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Spall Tanvir

Feb 01, 2023

Norm Reeves Honda Superstore Cerritos responded

It's amazing to hear that you had a wonderful car-buying experience with our team. Thanks so much for stopping by, and we hope you have a blast with your new ride!

September 29, 2022

Dealership Rating
Employee Rating

Jerry was attentive and accommodating to my needs as a first time buyer and made me feel comfortable about the process. More

by Paigechatmon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 30, 2022

Norm Reeves Honda Superstore Cerritos responded

Hi Paige, congratulations on your first car-buying experience with us at Norm Reeves Honda Cerritos. Our team was honored to work with you. If you require any additional assistance, please reach out to us at any time. Take care and enjoy!

July 21, 2022

Dealership Rating
Employee Rating

Great experience with Jerry he was very helpful! We really enjoy are new car thanks again More

by joemoreno03
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brett Gringhaus

Jul 22, 2022

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing Norm Reeves Honda Cerritos, Joe! We're happy to hear that you had a great experience with our team, and it's great to hear you're enjoying your new ride.

June 08, 2022

Dealership Rating
Employee Rating

Jerry was awesome in helping me purchase my first new vehicle I am very satisfied More

by simongarcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Villareal

Jun 09, 2022

Norm Reeves Honda Superstore Cerritos responded

Simon, we're so glad to hear that you're satisfied with your recent visit to Norm Reeves Honda Cerritos! Thanks for coming by and congrats on buying your first new vehicle!

May 29, 2022

Dealership Rating
Employee Rating

Jerry was a great sales associate and a very helpful salesman. I am very happy with my new car! More

by Elly34
Recommend Dealer
Yes
May 31, 2022

Norm Reeves Honda Superstore Cerritos responded

We love hearing from our customers about their car-buying experience, thank you for sharing. Take care and enjoy!

March 10, 2022

Dealership Rating
Employee Rating

Recently purchased used vehicle at this location. Says on there web site they have a super 5 day vehicle exchange program. So tried to exchange my vehicle for a brand new one. The experience was horr More

by airdl
Customer Service
Friendliness
Price
Recommend Dealer
No
Mar 14, 2022

Norm Reeves Honda Superstore Cerritos responded

Hello. We realize your time is valuable and it is our goal to provide you with reliable service and exceed your expectations. We’d appreciate the chance to speak with you regarding your experience. Please reach out at a time that works best for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

Mar 15, 2022

airdl responded

Kevin although me and my wife had a good experience buying the used vehicle we did a few days prior. I had noticed the supposedly super vehicle free trial exchange on your web site so I chatted with one of the internet managers online about it .and really got no answer as to the terms of the free trial exchange. She turned me over to our original sales guy. Who called and asked if we could come on down see what we’re are interested in. So we arrived and our sales guy take us around looking at the vehicles we liked settled on one. The original window sticker was 30530. So he takes us in to the office disappears comes back with im guessing is his manager. And this gentleman starts to tell me and my wife oh we put 5000 dollars worth of extras on every new car that comes on the lot. So I ask like what is he talking about he starts naming off all the stuff that’s pretty much already on the window sticker like wheel locks door edge protectors etc. pretty much just came over just to shut down any chance of making any type of exchange. It’s just the point of having my wife and I come on down there for what seemed like to put the brakes on any idea of an exchange. And really was not necessary to have us come on down could have just told us over phone . And to have some manager come over and talk to us like he did was really bad. Almost ended in a heated exchange. But we walked away. Just the point we had figured there would have been some extra money we mite have to give. For doc fees and such. And that would have been no big deal. Since we had already given 20 thousand down on the used vehicle we got. But nobody knew the terms or conditions of this free trail exchange thing. I know when we signed or docs for other vehicle it had in there a cancellation option for like 250 . And 500 in doc fees witch we declined. If that’s the free trial exchange thing then it isn’t free. Just would have been nice if the whole price thing would have more transparent. And the manager wasn’t there just to shut a deal down they don’t like. We have great credit and had great cash down also.

March 06, 2022

Dealership Rating
Employee Rating

Wonderful experience purchasing my vehicle. The process was stress free and pleasant. Thank you to Jerry Gonzalez for being very helpful! More

by Jacqueline A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 07, 2022

Norm Reeves Honda Superstore Cerritos responded

Congrats on your new vehicle, Jacqueline! We appreciate the awesome feedback and 5-star rating and hope we can be of assistance to you again. Have a great day!

March 05, 2022

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Employee Rating

Susanna was great, attentive and great communication. Got a good deal on the car we got and we would do business with them again in the future. Thanks. More

by ElSebas
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Susanna Yim

Mar 07, 2022

Norm Reeves Honda Superstore Cerritos responded

We take pride in our customer service and do whatever we can to have our customers leave happy. Congrats on the great deal!

February 14, 2022

Dealership Rating
Employee Rating

I walked out of Honda with a brand new 2022 car and I couldn’t have done it without Jerry. He helped me pick out my first car ever and he made everything so easy and he’s very understanding. Jerry is the More

by Paulina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 15, 2022

Norm Reeves Honda Superstore Cerritos responded

We are happy to hear that our team delivered such efficient, top-notch service, Paulina! Thank you for choosing Norm Reeves Honda Cerritos and congrats on your 2022 Honda!

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