Jerry Howell | Page 16

I bought my car and I had several issues with bad customer service. In order to get the “we owe” items fixed, I had to follow up multiple times by both calling and coming up to the dealership for 2 w customer service. In order to get the “we owe” items fixed, I had to follow up multiple times by both calling and coming up to the dealership for 2 weeks. Once that was finally resolved, my engine oil light came on. I was told, along with it listed on my carfax report, that my vehicle had been serviced. So I took it to the Mazda dealer, assuming something may have been wrong. After a diagnostic test, I needed an oil change, engine filter, and cabin filter change. Since the price of the diagnostic was more expensive than getting an oil change, I proceeded to getting it changed there. I am livid at this point. I go back to dealer for the 3rd week in a row. I ended up having to speak to Jerry to help me resolve this issue and he was rude and upset with me even though I, as the customer, had a terrible experience at his dealership. The only thing he did was offer me a free oil change. He did not reimburse me for the cost I spent for the oil change at the Mazda dealership nor was I compensated or apologized to by him for the hassle and inconvenience that had been brought to me for weeks. He said there was nothing he could do for me and would just handle the issue internally. Please do not waste your time dealing with the unprofessional and rude management that they have working there. AKA Jerry. More

by Doyelle Walker Verified Customer Verified Customer

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I had a great experience at KIA South I was in and out customer service was great and I love my Hyundai Elantra. Thanks Kia South! customer service was great and I love my Hyundai Elantra. Thanks Kia South! More

by laquandasmart Verified Customer Verified Customer

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Never received my tag, due to an incorrect address!!! This is ridiculous, I can’t even go out of town because of this!!! xxxxing Ridiculous!!! This is ridiculous, I can’t even go out of town because of this!!! xxxxing Ridiculous!!! More

by LADACIOUS.MITCHELL Verified Customer Verified Customer

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outstanding customer service, Jerome and the financial officer were pleasant to talk too.....me and my husband was very please, keep of the good work. officer were pleasant to talk too.....me and my husband was very please, keep of the good work. More

by bettyeb711 Verified Customer Verified Customer

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Good customer service. Did not have to wait long and the customer service area was nice and clean. Check out was smooth and the check out person was very nice customer service area was nice and clean. Check out was smooth and the check out person was very nice More

by ahmadjohnson1497 Verified Customer Verified Customer

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Kevin was an amazing sales rep. Greeted right at front doors. Everything went well, however the sitting and waiting for hours until almost closing time was a bit too long to do paperwork. The guy closing doors. Everything went well, however the sitting and waiting for hours until almost closing time was a bit too long to do paperwork. The guy closing us out didn’t have the best of attitudes or personality but needless to say 4.5 hours later we were happy and left with our new Kia!! More

by Slove76 Verified Customer Verified Customer

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Worst experience of my adult life. They had my car for a total of 4 months and it still isn’t right. Run away! Horrible! total of 4 months and it still isn’t right. Run away! Horrible! More

by KEITH53 Verified Customer Verified Customer

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Great team . Great place to get a car . They were very nice and worked with me right away . Highly recommended . Second car from this shop . nice and worked with me right away . Highly recommended . Second car from this shop . More

by carlosmcelroy66 Verified Customer Verified Customer

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The service was excellent. The sales did a great job of showing me vehicles that I requested to see.Once I made a decision Finance did a wonderful job as well. showing me vehicles that I requested to see.Once I made a decision Finance did a wonderful job as well. More

by jeromeroman3180 Verified Customer Verified Customer

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They are the worst ever is like a one night stand after u sign so many issues is civil now smh purchase the car with a crack windshield they never replaced and took my old one and let my car leave off lot wi sign so many issues is civil now smh purchase the car with a crack windshield they never replaced and took my old one and let my car leave off lot with no windshield More

by Jdewberry10 Verified Customer Verified Customer

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