Jerry Howell | Page 16

Great experience! Very nice will return next time. I don't have any other words so I am just typing at this point. You must shorten this part don't have any other words so I am just typing at this point. You must shorten this part More

by CPCAK45 Verified Customer Verified Customer

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Thank you for putting in the time; you explained the process from beginning to end before we got started, you made adjustments in the process and accommodated our every need. We are very pleased with th process from beginning to end before we got started, you made adjustments in the process and accommodated our every need. We are very pleased with the vehicle. Thanks Benjamin for taking care of my mother. More

by meashley61 Verified Customer Verified Customer

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Everything was fine other than waiting 2+hours on Sunday to be seen by finance to close the deal. Once seen, there was confusion about the agreed to price from the prior day. I was presented with a deal for to be seen by finance to close the deal. Once seen, there was confusion about the agreed to price from the prior day. I was presented with a deal for a higher monthly payment than what was agreed to. It got reconciled but between the 2+ hour wait to close and then a long close, it all seemed a bit unorganized. If I didn’t wait for 2+ hours on Sunday to be seen, it would have been a better experience. I’m good with how casual everything is at the dealership, it just seems a bit unorganized and a little lack of business focus. More

by RichardRose1 Verified Customer Verified Customer

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I enjoyed the experience shopping here. I just don’t appreciate that my horn is not working. I wish I would’ve known that before leaving the dealership with a horn that doesn’t work. appreciate that my horn is not working. I wish I would’ve known that before leaving the dealership with a horn that doesn’t work. More

by jala1127 Verified Customer Verified Customer

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So Benjamin Reeves what is my sales person I live in Portland Oregon he took care of me he treated me like I was family so if all of your other sales persons I like Benjamin you guys have five stars in Portland Oregon he took care of me he treated me like I was family so if all of your other sales persons I like Benjamin you guys have five stars in my book More

by ib3izme Verified Customer Verified Customer

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This was the best buying experience we have ever had. Everyone was so courteous, polite, and professional!! I would recommend this dealership to everyone!! We could not be more pleased with our vehicle, Everyone was so courteous, polite, and professional!! I would recommend this dealership to everyone!! We could not be more pleased with our vehicle, the price, and the staff!! More

by warnockmarnie1 Verified Customer Verified Customer

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Dante was very helpful and easygoing. I gave him a hard time for the sale but wanted to make sure that all my concerns were addressed. time for the sale but wanted to make sure that all my concerns were addressed. More

by rolandechampagne Verified Customer Verified Customer

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The customer care and service was top notch. Staff demonstrated extreme concern about your impact to the service being rendered. KIA ALM IS A GREAT FIRM demonstrated extreme concern about your impact to the service being rendered. KIA ALM IS A GREAT FIRM More

by marioavery Verified Customer Verified Customer

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I loved my experience from start to finish.... Thank you I loved my experience from start to finish.... Thank you brandon.... i will sending other people your way to buy. Thank u again for everything I loved my experience from start to finish.... Thank you brandon.... i will sending other people your way to buy. Thank u again for everything More

by deidraconner39 Verified Customer Verified Customer

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I bought my car and I had several issues with bad customer service. In order to get the “we owe” items fixed, I had to follow up multiple times by both calling and coming up to the dealership for 2 w customer service. In order to get the “we owe” items fixed, I had to follow up multiple times by both calling and coming up to the dealership for 2 weeks. Once that was finally resolved, my engine oil light came on. I was told, along with it listed on my carfax report, that my vehicle had been serviced. So I took it to the Mazda dealer, assuming something may have been wrong. After a diagnostic test, I needed an oil change, engine filter, and cabin filter change. Since the price of the diagnostic was more expensive than getting an oil change, I proceeded to getting it changed there. I am livid at this point. I go back to dealer for the 3rd week in a row. I ended up having to speak to Jerry to help me resolve this issue and he was rude and upset with me even though I, as the customer, had a terrible experience at his dealership. The only thing he did was offer me a free oil change. He did not reimburse me for the cost I spent for the oil change at the Mazda dealership nor was I compensated or apologized to by him for the hassle and inconvenience that had been brought to me for weeks. He said there was nothing he could do for me and would just handle the issue internally. Please do not waste your time dealing with the unprofessional and rude management that they have working there. AKA Jerry. More

by Doyelle Walker Verified Customer Verified Customer

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