Jerry Howell | Page 15

Sold me a use car that was having problems I will never shop here again or send somebody here . Never ever in life ... period . No shop here again or send somebody here . Never ever in life ... period . No More

by twez0717 Verified Customer Verified Customer

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WORST CUSTOMER SERVICE EVERRRRR!!! Where do I start. I bought a car off their lot in a FRIDAY (2021 Kia 4miles) after paying my money they told me the car had to be inspected. Ok hours later I decided I h bought a car off their lot in a FRIDAY (2021 Kia 4miles) after paying my money they told me the car had to be inspected. Ok hours later I decided I had to go n will return in the morning for my keys. When I reached out to the sales man he told my my car still isn’t ready and they had to order parts for it come back Monday. That’s wasn’t going to work for me. When ask for a number to speak to somebody about this he told me nobody is going to answer. I decided to drive back up there. Long story short I asked for a manager n I got the run around for at least another hour after being told by 4 different people somebody will bring me my keys in 5 minutes and my sales man was out getting food! Needless to say I end up leaving the lot once again WITHOUT MY CAR AND IT IS NOW 5 Days Later AND HAVE YET TO SPEAK TO ANYBODY ABOUT WHERE MY CAR IS AND WHY IT NEEDED PARTS IN THE 1st PLACE!!!! Apparently These ppl will ignore you after take your money. I had a bunch of family fly in town and I was transportation for half, had to waste MORE unnecessary money on a rental UNACCEPTABLE YALL NEED TO DO BETTER MAN More

by pooka_took Verified Customer Verified Customer

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The shopping experience was extremely fast and easy. Rianna got me a quote on a specific Kia Telluride EX very quickly. The price was very fair considering the high demand and short supply of Tellurid Rianna got me a quote on a specific Kia Telluride EX very quickly. The price was very fair considering the high demand and short supply of Tellurides on the market. I received the quote quickly and purchased the vehicle on-line. AJ from finance worked with us to complete the E-sign process and complete the paperwork at the dealership. The car is fabulous and everything I expected based on extensive research. My recommendation is if your shopping on the internet and the dealer says call for price I woul move on. I had 3 experences you would be lucky to get a quote and I can promise you the price will be higher than ALM. There were a couple of area that need improvement: The outside of the building where you to the final pickup was disgusting and needs to be cleaned. The ladies bathroom is in disrepair the stalls need repairing. The total time we spent in the dealership to complete the purchase was excessive (3.5 hours) expecially considering I paid cash and had already signed the contract. Finally, I spent 50K and the dealership expected me to pay for a bottle of water, really..... Suggestion: Kia might want to provide a discount for purchasing accessories for a set period of time after purchase. Also, I called multiple dealerships to attempt to rent a telluride for a weekend prior to buying. No dealers rented vehicles and some didn't even return the call. More

by JIM.MILLER02 Verified Customer Verified Customer

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Thank you guys for being so kind Patrick, Curtis ,Ms.Jones and Mr Jose. This was a great team. Five stars all the way around ,Ms.Jones and Mr Jose. This was a great team. Five stars all the way around More

by mlynnthese Verified Customer Verified Customer

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Service was fast, fun, and friendly. Erika was so helpful. I enjoyed my shopping experience, I definitely recommend shopping with them. Great Service!!!! Happy Customer!!! helpful. I enjoyed my shopping experience, I definitely recommend shopping with them. Great Service!!!! Happy Customer!!! More

by ms.murray718 Verified Customer Verified Customer

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Great experience! Very nice will return next time. I don't have any other words so I am just typing at this point. You must shorten this part don't have any other words so I am just typing at this point. You must shorten this part More

by CPCAK45 Verified Customer Verified Customer

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Thank you for putting in the time; you explained the process from beginning to end before we got started, you made adjustments in the process and accommodated our every need. We are very pleased with th process from beginning to end before we got started, you made adjustments in the process and accommodated our every need. We are very pleased with the vehicle. Thanks Benjamin for taking care of my mother. More

by meashley61 Verified Customer Verified Customer

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Everything was fine other than waiting 2+hours on Sunday to be seen by finance to close the deal. Once seen, there was confusion about the agreed to price from the prior day. I was presented with a deal for to be seen by finance to close the deal. Once seen, there was confusion about the agreed to price from the prior day. I was presented with a deal for a higher monthly payment than what was agreed to. It got reconciled but between the 2+ hour wait to close and then a long close, it all seemed a bit unorganized. If I didn’t wait for 2+ hours on Sunday to be seen, it would have been a better experience. I’m good with how casual everything is at the dealership, it just seems a bit unorganized and a little lack of business focus. More

by RichardRose1 Verified Customer Verified Customer

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I enjoyed the experience shopping here. I just don’t appreciate that my horn is not working. I wish I would’ve known that before leaving the dealership with a horn that doesn’t work. appreciate that my horn is not working. I wish I would’ve known that before leaving the dealership with a horn that doesn’t work. More

by jala1127 Verified Customer Verified Customer

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So Benjamin Reeves what is my sales person I live in Portland Oregon he took care of me he treated me like I was family so if all of your other sales persons I like Benjamin you guys have five stars in Portland Oregon he took care of me he treated me like I was family so if all of your other sales persons I like Benjamin you guys have five stars in my book More

by ib3izme Verified Customer Verified Customer

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