Not a good experience.
Will not purchase another car from. Car took too long for a service that was their fault
Will not purchase another car from. Car took too long for a service that was their fault
More
by STEVE
Verified Customer
Verified Customer
Apr 10, 2026 -
Bill Black Chevrolet responded
Steve, I am so sorry to hear about your recent visit. It is never our intention to inconvenience our guests, and we will use this feedback to improve our processes moving forward. If you would like to discuss this situation further, please contact me directly. Thank you, Russ Cox - Sales Manager - (336) 387-3521
Ver
y good service advisor and technicians appear to be
trained adequately. They usually do a good job.
trained adequately. They usually do a good job.
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by oliverb1
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Billy O'Conner
Apr 06, 2026 -
Bill Black Chevrolet responded
We’re pleased Jerry and our technicians provided well-prepared service for your Cadillac DTS. It’s wonderful to know you felt confident in our team’s expertise. We look forward to assisting you again.
Tim McGee
Service Manager
tmcgee@billblackauto.com
Very professional, knowledgeable, and keen to providing
exceptional service. Thank you all at Bill Black Chevrolet. E&J Washington…
exceptional service. Thank you all at Bill Black Chevrolet. E&J Washington…
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by ewashington0064
Verified Customer
Verified Customer
Service Price Transparency
Apr 02, 2026 -
Bill Black Chevrolet responded
We’re glad our team’s commitment to exceptional service stood out during your Cadillac LYRIQ visit. It means a lot that our professional, knowledgeable approach met your expectations. Thank you for the five-star rating!
Tim McGee
Service Manager
tmcgee@billblackauto.com
Bill Black has always been exceptional in servicing my
vehicle. Brandon was helpful and very easy to work with.
vehicle. Brandon was helpful and very easy to work with.
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by MichaelIdol
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brandon Suits
Apr 01, 2026 -
Bill Black Chevrolet responded
It’s rewarding to hear that your Cadillac Escalade service was smooth and our staff was helpful. We appreciate the confidence you place in us. We look forward to caring for your vehicle again.
Tim McGee
Service Manager
tmcgee@billblackauto.com
I had a great experience from beginning to end.
I really appreciate the clear communication and prompt service!
I really appreciate the clear communication and prompt service!
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by tcromartie
Verified Customer
Verified Customer
Apr 01, 2026 -
Bill Black Chevrolet responded
Thanks for sharing your experience. It’s great that Jerry and our team provided clear communication and prompt service for your Chevrolet Tahoe. We look forward to helping you again.
Tim McGee
Service Manager
tmcgee@billblackauto.com
Service did a normal good job and finished early.
Jerry and Billy were great help
Jerry and Billy were great help
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by jhbryan
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2026 -
Bill Black Chevrolet responded
Thank you for sharing your experience! Jerry, Bill & the rest of the crew appreciate your support and hope to see you again next time! - Bill Black Chevrolet
Quick, courteous, prompt, professional,
friendly,knowledgeable,prompt,attentive,clean and clear,fast and complete service. Recommendations on needed concerns.
friendly,knowledgeable,prompt,attentive,clean and clear,fast and complete service. Recommendations on needed concerns.
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by misterblack46
Service Price Transparency
Mar 30, 2026 -
Bill Black Chevrolet responded
Jerry and our service team are thrilled to learn that your Chevrolet 1500 received prompt, thorough, and clear service. It’s satisfying to know that our recommendations addressed your concerns. Thank you for trusting us with your truck’s care.
Tim McGee
Service Manager
tmcgee@billblackauto.com
Excellent service kept me informed very well.
Felt like I was the only customer that mattered
Felt like I was the only customer that mattered
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by DONNA.BURTON0802
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2026 -
Bill Black Chevrolet responded
It’s great to hear Jerry and our service team kept you informed during your Ford Edge service and made you feel like a priority. Thank you for sharing your feedback, and we look forward to serving you again.
Tim McGee
Service Manager
tmcgee@billblackauto.com
Excellent service provided from a frustrating factory
warranty issue. Top notch customer service, great communication and skilled mechanics turned my unfortunate situation into a quality experience and e
warranty issue. Top notch customer service, great communication and skilled mechanics turned my unfortunate situation into a quality experience and ensured confidence in the Bill Black service department.
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by brandonbutton
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brett Brincefield
Mar 27, 2026 -
Bill Black Chevrolet responded
Thank you for sharing your experience with the factory warranty work on your Chevrolet Silverado 1500. Jerry and our team are pleased our communication and mechanical expertise turned this into a positive outcome. Please let us know if there’s anything else we can help you with.
Tim McGee
Service Manager
tmcgee@billblackauto.com
Brandon was wonderful to work with he kept me informed of
everything that was going on with my vehicle
everything that was going on with my vehicle
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by THRESAT4
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brandon
Mar 27, 2026 -
Bill Black Chevrolet responded
We’re pleased our service department kept you up to date on your Buick Encore. Thank you for the five-star rating and for trusting us with your vehicle.
Tim McGee
Service Manager
tmcgee@billblackauto.com
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