"My wife and I each purchased cars from Nalley VW. Both..."
- Nick Lanphier
My wife and I each purchased cars from Nalley VW. Both purchases were the best car buying experiences we have ever had! Thank you Nalley!
"Silvia gave me great deal as always! I can always count..."
Silvia gave me great deal as always! I can always count on her for a great sale and impeccable customer service every time I come to Volkswagen for a car!
"I purchased 2 vehicles here this month. I can be quite..."
I purchased 2 vehicles here this month. I can be quite difficult and temperamental when it comes to spending money. Everyone I dealt with was very patient and understanding. They worked extremely hard to get me the figures I needed and they went above and beyond. I would recommend Nalley VW to anyone. I know you all will be well taken care of.
"Happy with sales, but disappointed with service and GM "
Jerry was great to work with when purchasing our new Atlas. He was attentive and patient and overall was a pleasure to work with. I brought my car in to the service department and did not receive acceptable customer service from the GM (John) or the service department, but Jerry continued to be amazing and helpful and did all he could to help me. I appreciate his level of customer service and definitely recommend working with him; however, i would not recommend the service department or dealing with the GM.
" Would recommend"
The dealership facility is nice. Clean with very nice employees, they even offer you snacks! Jerry was friendly and very helpful. After a little expected back and forth, I left happy and would recommend.
"They deny what they promised"
I recommend everyone who wants to buy a car to stay away from this dealer. Leased my current Tiguan 2015 on Aug 1, 2015. Sales name is Jerry McCoy. Had an agreement that the first 3 years/times maintenance are free offered. On Nov 2016, came here asking for the 2nd maintenance, told by their service team only my first maintenance is free. Guess what? they secretly took that away and asked you to sign the contract. Talked to the finance Manager Rich Mahoney, he is trying to sell me the maintenance for $30+ a month, this was what you promised when I was making the decision to buy the car! I drove from midtown ATL to Alpharetta 3 times just for this issue. They always say they are busy and ask you to wait. Then disappear for 20-30 mins. Throughout the process, he was super impatient. Please go buy a car there if you want a post-sell service like that.
"Purchase of leased vehicle"
Went to nalley VW dealership to purchase my leased car. They added $300 to payoff. Then the paperwork comes back adding in $599 plus $98 for "electronic" processing. So an additional thousand. The price of the car seemed to increase every time he left the office. Then, given a car to drive while my car was inspected. I went about a mile and the gas light came on. Very sad. Will not buy a car from this dealership in the future or refer anyone.
"Personal and professional"
Our salesman was Jerry McCoy and would definitely recommend working with him. Jerry made the process of buying a car less grueling by being very personable and friendly while always remaining professional.
The dealership is clean and organized; they have a play area for smaller kids, a waiting area, kitchen with refreshments etc.
The finance person was also very professional and helpful, patiently answering all questions regarding paperwork, warranty options etc.
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