Jerry Taylor | Page 3

I am so excited driving my brand new Terrain!! I think this may have been the easiest decision on a new SUV for my family. Thank you so much everyone I met at LG Buick GMC for giving me the "Experience". this may have been the easiest decision on a new SUV for my family. Thank you so much everyone I met at LG Buick GMC for giving me the "Experience". Craig DiBella, Roy DiPietro, Jerry Taylor, Brandon Filep and Gregg Harris. More

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Thanks to Mike Amarando for a great purchase experience for a new 2020 Encore GX. My mother had been driving Nissans for 40 years, but I wanted to give her a better understanding of other vehicles and fea for a new 2020 Encore GX. My mother had been driving Nissans for 40 years, but I wanted to give her a better understanding of other vehicles and features on the market. Mike set us up with an extended test drive and when my mother came back with some specific requirements he went the extra mile to locate and dealer swap for the perfect vehicle. We were able to negotiate price to the lowest fees possible and closed the deal quickly and efficiently. I feel like this dealership will take care of her going forward like a member of the family. More

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Roy DiPietro Rocks!!! What an absolute pleasure working with Roy & his team!!! He appreciated the fact that I used to be in the business & treated me with the utmost respe What an absolute pleasure working with Roy & his team!!! He appreciated the fact that I used to be in the business & treated me with the utmost respect & kindness. Shared alot of laughs along the way as well!!! Got the exact vehicle & price I was hoping for. Great team, great experience!!! More

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zero pressure and easy transaction Hey i work in the auto business and can tell you first hand how things CAN be. This place from the 1st second I approached the building was greeted be Hey i work in the auto business and can tell you first hand how things CAN be. This place from the 1st second I approached the building was greeted before i even opened the door. The salesman listened to my needs and acted on it, worked with me on a trade-in didn't try to abuse me and super low ball me and made every accomodation for me that i needed to make the deal happen. i think everyone was happy. i couldn't be happier with my new denali sierra. the sales person mr harris is outstanding. the f &i guy jerry was easy as well no pressure to buy stuff i wasn't going to buy. we had a great understanding. whole process was around 2 hours which is unheard of at a dealer they usually make you sit and sweat and get aggitated. not here! highly recommended More

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Very nice guy. Was a pleasure to deal with when buying a car. Just all around great guy and very accommodating. Will be back in near future. Thank you Roy for a great experience. Help me get my friend i car. Just all around great guy and very accommodating. Will be back in near future. Thank you Roy for a great experience. Help me get my friend into a reliable car and in budget. Sherri More

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I love Lester Glenn and the Experience I met a wonderful young man by the name of Gregg Harris. He was so easy to work with and very funny. He made my purchase of my brand new Buick Encor I met a wonderful young man by the name of Gregg Harris. He was so easy to work with and very funny. He made my purchase of my brand new Buick Encore so easy. I met his managers Craig, Roy and Jerry who all were so pleasant and helpful. There was another young man I need to mention and that is Brandon Felip. Brandon was so patient in showing me everything I needed to know about my new Encore. Thank you LG Buick GMC. More

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Great experience Had a very professional experience with tom ( salesman) and Craig DiBella( general manager)a very non stressful dealing in buying a new Buick Encore w Had a very professional experience with tom ( salesman) and Craig DiBella( general manager)a very non stressful dealing in buying a new Buick Encore which I love and would go back to buy my next vehicle with no apprenhence.Five star rating and Lester Glenn should be thankful for having such professional employees working for them as tom and Craig .. More

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Treated me great I went to Lester Glenn Buick/GMC to look for a full size SUV. I dealt with Paul and he was very knowledgeable about the used vehicles on the lot. I a I went to Lester Glenn Buick/GMC to look for a full size SUV. I dealt with Paul and he was very knowledgeable about the used vehicles on the lot. I also dealt with the manager Craig who was very pleasant and really helped me with my needs and got me into the perfect SUV. I did the financing with Jerry and he was not pushy at all and gave me loads of options to consider and he really seemed like he cared. All I can say is thank you to all three reps of a caring company. I definitely received the experience I was hoping for. More

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Great vehicle purchased with outstanding customer service Ziggy really new about the used product he was consuting me on. After driving the vehicle, I knew I was going to buy it. The negotiations went very ea Ziggy really new about the used product he was consuting me on. After driving the vehicle, I knew I was going to buy it. The negotiations went very easy. Met with the General Manager, Craig, and he also made me feel very comfortable with the whole transaction. Jerry did my paperwork and he got me out very quickly. Thank you Lester Glen Buick GMC for a great experience. More

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Trade in $/Finance scheme Recently purchased a used 2015 Ford Fusion from Lester Glenn. I am a single mom and was proud that I would and have the confidence to purchase a car Recently purchased a used 2015 Ford Fusion from Lester Glenn. I am a single mom and was proud that I would and have the confidence to purchase a car on my own. So, I decided to trade in my 2006 envoy for the necessary down payment which was $800. Once the deal was approved, I noticed on my paperwork that on the paperwork they only gave me a credit for $600. I asked my salesman where the other $200 was and he called the general manager, Craig. They never explained to me where it went. I also asked several times what was my interest rate. Finally, after much persistence, they told me 9.2%. Jerry, in finance was relentless at me trying to get the extended warranty at $1400 PLUS a $250 deductible. He tried to tell me that if I left the dealer today and my engine or transmissions ceases, I would have no coverage. I replied, if you sold me a lemon then I would be back and hopefully that won't be the case. I kept telling him no but then MAGICALLY he said what if I keep your payments the same and give you the warranty? He ran the contract and to my surprise by interest rate was now 7.20%. I said...Are you kidding me?! If I take this warranty my interest rate will drop by 2%?! Just for that reason alone, I am not taking this deal because it upsets me that you don't offer me that for my loan. Well apparently, they are in cohoots with the bank. They get to play with 2% of YOUR money and they do with it what they will. And even though this is legal the state frowns upon it, if they see they are marking up loans to women and minorities...which I am both! I believe this dealer took advantage of me as a woman and lined their own pockets with the finance and trade difference. Shame on them. I called the dealer to speak with the owner and after speaking with him, he said he would do an investigation. Adam never had the professional courtesy to return my numerous phone calls. I just wanted him to do right and fix the shadiness that went down. So much for the Lester Glenn experience. Mine was NOT a positive one! I will be taking steps so that my complaint and dissatisfaction are heard at a higher level. More

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