Jerry Taylor | Page 4

Trade in $/Finance scheme Recently purchased a used 2015 Ford Fusion from Lester Glenn. I am a single mom and was proud that I would and have the confidence to purchase a car Recently purchased a used 2015 Ford Fusion from Lester Glenn. I am a single mom and was proud that I would and have the confidence to purchase a car on my own. So, I decided to trade in my 2006 envoy for the necessary down payment which was $800. Once the deal was approved, I noticed on my paperwork that on the paperwork they only gave me a credit for $600. I asked my salesman where the other $200 was and he called the general manager, Craig. They never explained to me where it went. I also asked several times what was my interest rate. Finally, after much persistence, they told me 9.2%. Jerry, in finance was relentless at me trying to get the extended warranty at $1400 PLUS a $250 deductible. He tried to tell me that if I left the dealer today and my engine or transmissions ceases, I would have no coverage. I replied, if you sold me a lemon then I would be back and hopefully that won't be the case. I kept telling him no but then MAGICALLY he said what if I keep your payments the same and give you the warranty? He ran the contract and to my surprise by interest rate was now 7.20%. I said...Are you kidding me?! If I take this warranty my interest rate will drop by 2%?! Just for that reason alone, I am not taking this deal because it upsets me that you don't offer me that for my loan. Well apparently, they are in cohoots with the bank. They get to play with 2% of YOUR money and they do with it what they will. And even though this is legal the state frowns upon it, if they see they are marking up loans to women and minorities...which I am both! I believe this dealer took advantage of me as a woman and lined their own pockets with the finance and trade difference. Shame on them. I called the dealer to speak with the owner and after speaking with him, he said he would do an investigation. Adam never had the professional courtesy to return my numerous phone calls. I just wanted him to do right and fix the shadiness that went down. So much for the Lester Glenn experience. Mine was NOT a positive one! I will be taking steps so that my complaint and dissatisfaction are heard at a higher level. More

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Very pleasant Our experience purchasing the vehicle was extremely pleasant Our salesman, Tommy Bowen, provided excellent information about many of the vehicles to Our experience purchasing the vehicle was extremely pleasant Our salesman, Tommy Bowen, provided excellent information about many of the vehicles to help us choose. He was very courteous and truly made our decision easy. More

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Thank You! I had an awesome experience at Lester Glenn Buick GMC! Tommy Bowen was a pleasure to work with! He was kind, patient, knowledgeable, and really took t I had an awesome experience at Lester Glenn Buick GMC! Tommy Bowen was a pleasure to work with! He was kind, patient, knowledgeable, and really took the time to explain all of the options and details. There was never any pressure and he made the entire process easy and fun! He went above and beyond to make sure I had the best experience possible. Jerry in Finance was also very helpful and easy to work with! Thank you to Lester Glenn Buick GMC for a wonderful experience! More

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Awesome Tommy was great to deal with, he listened to what we said and did not pressure us in any way. We always buy our vehicles from Lester Glenn and always Tommy was great to deal with, he listened to what we said and did not pressure us in any way. We always buy our vehicles from Lester Glenn and always will. More

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A tale of Tom from Lester glenn I was one of those guys that knew I wanted a truck, but I wasn’t sure which truck. So late one Wednesday night I decided to take a trip to the dealers I was one of those guys that knew I wanted a truck, but I wasn’t sure which truck. So late one Wednesday night I decided to take a trip to the dealership and explore some of my options. I was fortunate enough to get to meet Tom, who made the entire car shopping process a breeze. It was almost like he read my mind hah, after just a few minutes of conversation he left and came back with a truck that wasn’t even on the lot. And it was exactly what I was looking for. I gotta say I checked out a few other places but I’m glad I decided to go with this dealership, thank you for putting me in this truck! And I can’t forget about Jerry from financing what a great guy! More

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Great experience. My wife and I purchased a new GMC Yukon Denali and a used Chevrolet Impala from Ralph Grande. He is knowledgeable, professional and genuine. Thanks My wife and I purchased a new GMC Yukon Denali and a used Chevrolet Impala from Ralph Grande. He is knowledgeable, professional and genuine. Thanks Ralph! More

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Purchased a new GMC Sierra Ralph Grande was very professional, got right down to business no BS. I would definitely recommend this dealership! Jerry Talyor in finance and Ralp Ralph Grande was very professional, got right down to business no BS. I would definitely recommend this dealership! Jerry Talyor in finance and Ralph went above and beyond More

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Got the truck I needed! Eddie cane through for me! He was able to get me the truck I needed for a price that I could afford and he got me approved! Eddie cane through for me! He was able to get me the truck I needed for a price that I could afford and he got me approved! More

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Excellent service Eddie and the whole team at Lester Glenn Buick GMC gave a great deal on a Buick Encore with all the features we wanted. Thank you for all your help! Eddie and the whole team at Lester Glenn Buick GMC gave a great deal on a Buick Encore with all the features we wanted. Thank you for all your help! More

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Great dealer Best place to buy a new car. We were so Lucky to have Eddie Elsayed help us. His manager and finance department were great too! Best place to buy a new car. We were so Lucky to have Eddie Elsayed help us. His manager and finance department were great too! More

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