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Jerry Trotter
Jerry Trotter at Matthews Chrysler Dodge Jeep Ram of Great Bend

Jerry Trotter

SERVICE MANAGER

Matthews Chrysler Dodge Jeep Ram of Great Bend

447 River Ln
Susquehanna, PA 18847

Contact Me
4.8
28 Reviews

Dealership Experience

5 yrs, 5 mos

Industry Experience

6 yrs, 5 mos

Languages Spoken

English English

4.8

28 Reviews

Write a Review

28 Reviews of Jerry Trotter

April 04, 2026

Dealership Rating
Employee Rating

bought the car and brought it back 3 times for 3 different things! not happy More

by crocks51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Lake , Matthew Gregory

Print

February 26, 2026

Dealership Rating
Employee Rating

Matthews CDJR in Hallstead PA is a great place to ger your vehicle serviced! Matt, Jerry and the entire Sevice team are great! More

by Jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Gregory

Print
Mar 02, 2026

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi Jordan- Thank you for your kind words! We’re glad our service team took great care of you.

February 17, 2026

Dealership Rating
Employee Rating

Very friendly and accommodating service staff. They went above and beyond to help me with my Jeep service. More

by HABETLER7595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Lake , Matthew Gregory

Print
Feb 17, 2026

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi- We’re happy to hear you had a positive service experience. We appreciate your business and feedback.

December 22, 2025

Dealership Rating
Employee Rating

As usual, the best service around! Staff is always professional and courteous. Just a great experience A -PLUS More

by pomeroyralph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Lake , Matthew Gregory, Tom Donovan

Print
Dec 23, 2025

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

December 14, 2025

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Employee Rating

Very good service but was not happy with paying a $100 deductible for work that should have been covered by the factory warranty. Will be contacting Jeep concerning the charge. More

by Sierra17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 15, 2025

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi Sierra-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

October 15, 2025

Dealership Rating
Employee Rating

Great service they get you right in and write out a very good service and the guys are very knowledgeable More

by loomis_ted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Lake , Matthew Gregory

Print
Oct 20, 2025

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

October 04, 2025

Dealership Rating
Employee Rating

They were very friendly an made sure we got everything that was due to us The offers an service department was great. The sals men were friendly an new what they were selling. More

by ccuevas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Donovan, Dan Lake, CJ O'Brien , Jacob coviello

Print
Oct 07, 2025

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

September 08, 2025

Dealership Rating
Employee Rating

Matthews since day one has always been on top of their game. My old car broke and I needed something quick. I told them what I really wanted. And Matthews found the Jeep I wanted. I have put 85,000 miles More

by ccat_communication
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Lake , Matthew Gregory

Print
Sep 09, 2025

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

September 04, 2025

Dealership Rating
Employee Rating

Your staff was Very professional and the service was complete with in an hour. Will recommend to friends and family! More

by padmjd84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Lake , Matthew Gregory

Print
Sep 05, 2025

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

September 02, 2025

Dealership Rating
Employee Rating

Exceptional service experience! I highly recommend Matthews. Friendly, knowledgeable and efficient. They thrive on t customer first philosophy. More

by ldavis24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Lake, Michael Baker, CJ O'Brien , Audrey Fairbairn, Matthew Gregory

Print
Sep 03, 2025

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

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