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Jerry Trotter

Overview Reviews (28) Inventory (85)

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Jerry Trotter

Jerry Trotter | Page 3

SERVICE MANAGER

Matthews Chrysler Dodge Jeep Ram of Great Bend

447 River Ln
Susquehanna, PA 18847

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4.8

28 Reviews

Overview Reviews (28) Inventory (85)

Dealership Experience

5 yrs, 5 mos

Industry Experience

6 yrs, 5 mos

Languages Spoken

English

4.8

28 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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28 Reviews of Jerry Trotter

January 09, 2025

Dealership Rating

Employee Rating

Although my 2023 Jeep Compass has been a disappointment quality wise, Matthews has tried their best to make it right. quality wise, Matthews has tried their best to make it right. More

by grosenwald

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Gregory

Jan 10, 2025 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

December 26, 2024

Dealership Rating

Employee Rating

Excellent customer service. Known by name. Always seem grateful towards customers and listens to them! Known by name. Always seem grateful towards customers and listens to them! More

by rexwalter1975

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dan Lake

Dec 27, 2024 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

November 21, 2024

Dealership Rating

Employee Rating

Matthew's Auto in Great Bend delivered! Following a disappointing experience at another dealership, we were apprehensive about trying again. Fortunately, I located a Jeep at Matthews in Ves Following a disappointing experience at another dealership, we were apprehensive about trying again. Fortunately, I located a Jeep at Matthews in Vestal, and within minutes of speaking with Josh, I felt at ease. He exceeded expectations to accommodate us - from transporting the Jeep to their nearer location to navigating the chaos of my family. The process was seamless, and Josh and the Matthew's team were exceptional to work with. Highly recommended, 10/10! More

by Kristaflaherty

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tom Donovan, Dan Lake, Rick Sleeper, Michael Baker , Matt Arnold, Pete Coppola, Matthew Gregory, Michael Kosty, Antonio Poccia, Josh

Nov 21, 2024 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi Krista- We’re so glad to hear you had a great experience with Josh! Thank you for your business and the great review!

November 11, 2024

Dealership Rating

Employee Rating

I bought a truck that has had a lot of problems and they have done, what I believe, everything in their power to correct. have done, what I believe, everything in their power to correct. More

by wastenafarm

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dan Lake , Matt Arnold, Pete Coppola, Matthew Gregory

Nov 15, 2024 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

October 12, 2024

Dealership Rating

Employee Rating

I always get the best service at Matthews Chrysler Dodge Jeep and Ram. I would recommend to everyone Jeep and Ram. I would recommend to everyone More

by jameyny692

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Dan Lake, Michael Baker , Matthew Gregory

Oct 14, 2024 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi, We're so glad to hear you had a great experience with us! We appreciate your continued business and the 5 Star Review!

September 13, 2024

Dealership Rating

Employee Rating

Prompt and courteous service check in. Was able to get a same-day appointment for an oil change really appreciated. Your customer focused attitude. Will be returning. Was able to get a same-day appointment for an oil change really appreciated. Your customer focused attitude. Will be returning. More

by wernerkloeckener

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dan Lake , Matthew Gregory

Sep 16, 2024 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

September 03, 2024

Dealership Rating

Employee Rating

Jerry and the Team do an amazing job. Kept me informed during the visit and fully explained all the work once complete. Kept me informed during the visit and fully explained all the work once complete. More

by MIKEVANBRUNT1

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dan Lake , Matthew Gregory

Sep 05, 2024 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi, We’re so glad to hear you had a great experience with Jerry & the Team at Matthews Chrysler Dodge Jeep Ram! We appreciate your business.

July 02, 2024

Dealership Rating

Employee Rating

They always go above and beyond to make sure we are happy with their service. with their service. More

by dhinkley1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dan Lake , Matthew Gregory

Jul 03, 2024 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi Dhinkley1, Thank you for the 5 Star Review and your business!

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