Jerry Williams
Jerry Williams at Tom Wood Subaru

Jerry Williams

Service Manager

Tom Wood Subaru

3300 E 96th St
Indianapolis, IN 46240

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4.7
106 Reviews
4.7

106 Reviews

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106 Reviews of Jerry Williams

April 25, 2026

Dealership Rating
Employee Rating

Lied about availability of loaner cars to give their rental business in the same lot more money. Then again, regardless of your situation, this is a car dealership - they lie about everything. More

by TomWoodStealership
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Manns, Wilfred Chan

Apr 27, 2026

Tom Wood Subaru responded

Thank you for your feedback. We’d like to clarify how our loaner program operates. While we do maintain an extensive loaner fleet, these vehicles are typically reserved well in advance for scheduled service appointments. Loaners are primarily allocated for warranty repairs and for customers who purchased their vehicle from Tom Wood Subaru, though we do try to offer flexibility when availability allows. Please note that walk‑ins or tow‑ins do not take precedence over existing reservations, even if loaner vehicles are visible on the lot. Those vehicles may already be assigned to incoming customers later that day. We understand that this can be frustrating and may not align with how the situation appeared at the time. However, we want to assure you that our team is always transparent and works within the limits of the resources available to provide the best experience possible. While we recognize we may not be able to accommodate every request, we genuinely strive to serve all of our customers fairly and professionally. We appreciate your understanding and the opportunity to explain this process more clearly. Thank you, Russell Stevens - Service Manager - 317-705-7024

April 18, 2026

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I have determined that my next car purchase will be at Tom Wood. Service is Outstanding and I trust their process. Camryn kept me informed and is top notch! Love my Subaru & Tom Wood! More

by Judy.DoucetteQAP
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Camryn

Apr 20, 2026

Tom Wood Subaru responded

Hi Judy! We're thrilled you had such a positive experience with Camryn and our team! Thank you for choosing Tom Wood Subaru and for sharing your feedback. See you next time!

April 07, 2026

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From the time I got there for my 930 appointment. Everything was on time. Everyone was very professional.. Wilford was very professional. More

by carol.hokansonMarie
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wilfred, Chan

Apr 07, 2026

Tom Wood Subaru responded

Hi Carol, we're happy to hear about your great experience with Wilford and the rest of our team here at Tom Wood Subaru. Thank you for your kind words! Safe travels!

March 18, 2026

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Tony (service advisor) was outstanding. Kept me in the loop and went the extra mile to explain tire options for me. His responsiveness was most appreciated. More

by kerodgfw59
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: NICK WADE , Tony

Mar 18, 2026

Tom Wood Subaru responded

Thank you for sharing your experience with Tony! We'll be sure to pass along your kind words. See you next time at Tom Wood Subaru!

March 09, 2026

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We walked in without an appointment and everyone was so kind. We were treated well and kept informed on our car’s progress. More

by Ksharra
Service Price Transparency
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Recommend Dealer
Yes
Mar 09, 2026

Tom Wood Subaru responded

Hi Ksharra, thank you for the kind words! We're happy our team took such great care of you and your vehicle here at Tom Wood Subaru.

March 02, 2026

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Employee Rating

We had the best experience at Tom Wood Subaru on Friday. Service was excellent and Wilfred Chen was so helpful. We were having our car serviced and rear brake pads on our Subaru Forester. During the service More

by momaustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wilfred Chen

Mar 03, 2026

Tom Wood Subaru responded

Thank you for sharing your lovely feedback about Wilfred and our team, we truly appreciate your support! We look forward to serving you in the future here at Tom Wood Subaru.

January 23, 2026

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Amazing service and support from Camryn. Detail oriented and easy to work with. Also very kind. More

by dd2maynard
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Russell

Jan 26, 2026

Tom Wood Subaru responded

We are so glad to hear that Camryn was great to work with. Thanks for choosing Tom Wood Subaru!

October 11, 2025

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Employee Rating

Excellent service and good communication. Advisor constantly kept me updated along the way. The only place I service my car. More

by woo18
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Wilfred

Oct 14, 2025

Tom Wood Subaru responded

We truly appreciate your continued trust in our team! Thank you for choosing Tom Wood Subaru and for sharing your support for our team. We'll see you next time!

August 09, 2025

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Employee Rating

Wil is terrific. I feel at ease working with him and he has a great appreciation for the customer’s perspective More

by Tomjcalhoun
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Wil

Aug 12, 2025

Tom Wood Subaru responded

We’re glad you had a positive experience with Wil! Thank you from all of us at Tom Wood Subaru.

July 24, 2025

Dealership Rating
Employee Rating

Camryn Meyer was our Service Advisor a couple of days ago on our Outback. She is extremely knowledgeable, communicates issues very well and gives you options on what would be best for you. Absolutely no pres More

by Canadacarletta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Tom Wood Subaru responded

Thank you for your thoughtful review of Camryn and the team! Knowing you’re satisfied with your service experience truly means a lot. Tom Wood Subaru looks forward to serving you again! Safe travels!

Jul 24, 2025

Canadacarletta responded

Excellent service department!

Jul 24, 2025

Canadacarletta responded

Excellent service department! Everyone was polite and courteous to. Camryn Meyer is an outstanding Service Advisor.

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