"Bait and switch scam!"
So I’ve been looking to buy a CX-5 Touring and today we went to dealerships looking to make a deal.
Cox Mazda had multiple listings for the car I am looking at priced $24,850 which is a great deal. There was a stock number and VIN number listed as well. *INCLUDING ON THEIR OWN WEBSITE AT COX MAZDA* (as well as Autotrader, Cars.com, etc)
After driving all the way to Bradenton, we get to Cox. The guy, Jesse, right off the bat seemed shady. He was trying to ask what other colors etc I wanted instead of the car I came in for. I told him I’m looking for this specific car and won’t discuss anything until we’ve met on the bottom line price out the door for the car.
Multiple times Jesse kept leaving stating that he had to look for the car as he didn’t think it was there yet. (I have seen it listed for about 5 days now). We sat and waited through the games. After three times he came back and said it hasn’t come off the truck yet.
I asked him when it would be there as that was the car, trim and color I was looking for at a price point that I liked. He said “let me check” and left for about ten minutes. While we waited I sent my mom the VIN and told her to look for the car on the lot and Dad and I waited for Jesses return.
Low and behold while Jesse was “looking” my mom found the car on the lot.
A few minutes later he comes back now with his manager. The manager states it’s mispriced online (again even though it’s on multiple car buying websites). I say to the manager “well that’s interesting because Jesse said it wasn’t here yet but the VIN was listed and my mom went out and found it on your lot.. but now you’re saying that it’s a misprice?”
They couldn’t explain themselves. When we shared that we would be reporting them for false advertising the manager replied “good luck trying”.
Classic bait and switch. I’m glad I wasted my time, gas and mileage to go there.
Be careful where you shop from and do your research.
"Excellent sales person. Super helpful. Very fair deal. "
- Sarah W.
We appreciated our sales person Mark Brown who answered all our questions & got us the financial package we needed. I wasn't sure about a black car in FL but it has been fine. Car looks so well designed & has such a smooth drive-- I love it. Impressed wth the care and attention of Mark Brown & Jesse Edwards as well. Thank you!
"Great experience! Jesse is the best!"
We had a great experience from start to finish with Jesse. He was very knowledgeable and professional while never being pushy and very understanding to our needs and budget. It was such a refreshing experience when it comes to car shopping and I highly recommend this dealership all together. Everyone was kind, the showroom was great and the car is stellar!
"No Pressure Sales"
Not long ago we were at an unnamed dealership to purchase my husbands car and the pressure was unbelievable. We never felt pressured at Cox.
"Easiest car buying experience!"
- Carl B.
Hats off to Cox Mazda for making this the easiest car buying experience ever!! Salesman Jesse Edwards was very knowlegable and very easy to work with. Adam Borgia in Finance was also great to work with and got me through the paperwork and out of the dealership with a quality used car in no time. Thanks a bunch guys!!
"Very good experience"
We were very impressed with Jesse's knowledge of the Mazda product and his concern to address our needs. We will be happy to recommend Cox for their automotive needs.
"Very happy "
Treated very well by Jesse! Didn’t treat me badly talked to us and expamined the options. You will not be disappointed with the way you are treated
"WOW, WHAT AN EXPERIENCE!!!!"
- Eddie P.
All I have to say is WOW!!! I was really impressed with the professionalism, honesty, knowledge, service, commitment, etc... from my sales consultant Jesse Edwards. This was the best buying experience I have ever received. I called Cox Mazda to inquire about a Mazda3 we wanted to purchase for my son who is graduating from high school this year. I spoke to Jesse and he was very honest from the start. I went to the dealer the following day and he took the time to show me different vehicles and explained different options included. Without any pressure he told me to go home and talk it over with my wife. I called Jesse the same day and we took the family to the dealer the following day. My son was amazed with Jesse's service and how he took the time to explain every single feature. If you are in the market for a used or new car PLEASE do yourself a favor and ask for Jesse!!!!! Thank you Jesse.
"Great family owned dealership "
I've bought multiple cars from them and always take both vehicles to Cox Mazda for my service. Polite and prompt service every time I've been there.
"Brand New Car"
This was a great buying experience from start to finish. I got the car that I want for the price I needed. I enjoyed working with Jesse. He was helpful and honest throughout the whole process. I will definitely get my next car from Mazda again. The car was worth every penny!