Zero follow up to any concerns.
They don’t answer the phone and then when I drove up there they suggested I drive to Audi for the issues that’s should’ve been fixed before sale. Fi
They don’t answer the phone and then when I drove up there they suggested I drive to Audi for the issues that’s should’ve been fixed before sale. Finance took way longer than it should to pay off the trade in.
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by BRYCE.RIGGS89
Verified Customer
Verified Customer
Sep 12, 2025 -
Covert Buick GMC Bee Cave responded
I am very sorry to hear that your experience did not meet expectations. I want to clarify that every finance deal is different and very critical, as errors in this process can lead to issues with bank funding as well as complications with licensing. For that reason, accuracy must always take priority over speed to protect our customers and ensure everything is handled correctly. Regarding your vehicle concerns, you were referred to Audi because certain services, such as warranty work, are best performed by them and may be covered under their programs rather than becoming an out-of-pocket expense for you. I understand how frustrating delays and lack of follow up can feel, and I appreciate you bringing this to our attention so we can work to improve the process.
Sep 12, 2025 -
Covert Buick GMC Bee Cave responded
I am very sorry to hear that your experience did not meet expectations. I want to clarify that every finance deal is different and very critical, as errors in this process can lead to issues with bank funding as well as complications with licensing. For that reason, accuracy must always take priority over speed to protect our customers and ensure everything is handled correctly. Regarding your vehicle concerns, you were referred to Audi because certain services, such as warranty work, are best performed by them and may be covered under their programs rather than becoming an out-of-pocket expense for you. I understand how frustrating delays and lack of follow up can feel, and I appreciate you bringing this to our attention so we can work to improve the process.
Sep 12, 2025 -
BRYCE.RIGGS89 responded
For the funding. I understand that can be the bank side. It would’ve been a lot less frustrating if someone would’ve picked up the phone to let me know it was being handled.
Out of pocket expenses and concerns to customer are the least of your worries i’m sorry to say. Thats why I drove up there 3 times instead of receiving a call back and have yet to receive a single call back. For the out of pocket expense to replace stuff that your “100+ point” inspection failed to pick up. Like torched rubber on the windshield wipers. I’m also sorry to say someone’s not doing their job. Battery on the key fob was dead, wipers were replaced, CarPlay was dripping and trunk didn’t open.
I had a positive experience negotiating with the Sales
Team at Covert and ultimately walked away satisfied with the deal. The team was professional and responsive throughout the process.
However, I want
Team at Covert and ultimately walked away satisfied with the deal. The team was professional and responsive throughout the process.
However, I want to flag a pricing practice that’s becoming increasingly common—not just at Covert, but across many dealerships. After advertising a competitive base price, they add a separate line item labeled as an “addendum” for services already performed on the vehicle. In my case, this added $3,500—roughly 10% above the advertised price—which can significantly change the cost if you're not prepared.
Fortunately, I was able to negotiate this addendum and reach a drive-out price that worked for me. I recommend that buyers go in informed, ask direct questions about all line items, and be ready to negotiate. Transparency matters, and with the right approach, you can still achieve a fair outcome.
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by jaymanning
Verified Customer
Verified Customer
Sep 12, 2025 -
Covert Buick GMC Bee Cave responded
Thank you so much for taking the time to share your thoughtful review. We are very glad to hear that our Sales Team at Covert Buick GMC Bee Cave provided you with a professional, responsive, and positive experience and that you left satisfied with your purchase. Your feedback regarding pricing transparency is valuable and appreciated, as it helps us continue to improve how we communicate with our customers. We are pleased you were able to find a solution that worked for you and truly value your insight for other buyers as well. Our goal is always to provide a fair and enjoyable experience, and we are grateful for your trust and for allowing us the opportunity to earn your business. Enjoy your new vehicle, and we look forward to serving you again in the future.
I have purchase many vehicles from the Covert group and
have never been disappointed. They have great customer service.
have never been disappointed. They have great customer service.
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by Rcook
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chris Campion
, Shawn Byrd Was excellent in taking care of my truck.
Mar 04, 2025 -
Covert Buick GMC Bee Cave responded
Thank you for your loyalty and continued trust in the Covert group! We’re thrilled to hear that you’ve had great experiences with us and that our customer service at Covert Buick GMC Bee Cave has always met your expectations. Your support means the world to us, and we look forward to helping you with your next vehicle whenever the time comes!
Clean, friendly, and wants customer satisfaction.
They are doing a lot of business, it seems like every other car in the hill country area has a new Covert License plate.
They are doing a lot of business, it seems like every other car in the hill country area has a new Covert License plate.
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by rcain001
Verified Customer
Verified Customer
Service Price Transparency
Feb 12, 2025 -
Covert Buick GMC Bee Cave responded
Thank you for your kind words! We're thrilled to hear that you had a great experience at Covert Buick GMC Bee Cave and appreciate our commitment to customer satisfaction. It’s exciting to know that so many vehicles in the Hill Country are proudly sporting Covert plates! We’re grateful for our amazing customers and look forward to serving you again in the future. 🚗👏
This is our 3rd vehicle to buy from Brandy !
She is the best !!!! Love the whole Bee Cave experience
She is the best !!!! Love the whole Bee Cave experience
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by KSMITH59
Verified Customer
Verified Customer
Jan 15, 2025 -
Covert Buick GMC Bee Cave responded
Thank you so much for your amazing review! We’re thrilled to hear that Brandy has provided such exceptional service time and time again—she truly is one of the best. It’s wonderful to know you’ve enjoyed the Covert Buick GMC Bee Cave experience with each purchase. Your loyalty means the world to us, and we’re so grateful to have you as part of our Covert family. If there’s anything you need, we’re always here to help. Enjoy your new vehicle, and thank you for choosing Covert Buick GMC Bee Cave!
I purchased a pre owned vehicle at Covert because of
their community reputation. I don’t think the AC ever worked properly. It was in the shop 5 times before the dash needed to be removed. Ive had it f
their community reputation. I don’t think the AC ever worked properly. It was in the shop 5 times before the dash needed to be removed. Ive had it for 5 months. They were not able to fix it or allow me to trade the car in. Highly recommend getting a third party inspection. This cost me a lot of time, money and stress. Did not feel they really cared.
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by kristi.plotkin
Verified Customer
Verified Customer
Service Price Transparency
Sep 24, 2024 -
Covert Buick GMC Bee Cave responded
Kristi, Thank you for sharing your feedback. We take our reputation seriously and have proudly served our local communities for over 115 years. We strive to ensure that every vehicle in our inventory is retail-ready and that any necessary service is completed before a sale. We’re sorry to hear about your experience with the AC in your vehicle. If you’d like to discuss this further, please feel free to reach out directly. Your satisfaction is important, and we appreciate your input as we continually aim to improve our services. Thank you for being a part of our community.