Jesse Hallock

I purchased a Bronco Sport from Key Ford in midcoast Maine. At that time, I was told I’d need to return the following Wednesday for a recall service. I arrived for the appointment only to be told it had Maine. At that time, I was told I’d need to return the following Wednesday for a recall service. I arrived for the appointment only to be told it hadn’t been scheduled—despite them clearly stating otherwise. No apology, just “don’t worry about it.” Less than a week later, the service engine light came on and I had a flat tire. Again—this is a car I just bought, from a dealership. I booked another appointment. I sat in the waiting area for over two hours with no updates. When I finally asked, I was brushed off. I had to ask a second employee for any information. They did the recall—the one they had told me not to worry about—but didn’t figure out why the service engine light was on or the tire issue, the reason I was there. A few days later, the engine light came back on. I scheduled a third appointment. I clearly stated the engine light was on and a tire was flat. End of the day, I get a call: “Did you know your tire pressure is low?” Yes. That’s why the appointment was made. They charged me to fix the flat (again: just bought the car), and claimed the engine light was resolved. The next day on my way to work, the engine light came back on. That’s now four times I’ve had to bring in this car. At this point, I asked to speak to a manager. I explained the entire situation and how the way I was being treated had become completely unacceptable. Two hours later, I received a call—not with accountability, but with a question: “Did you fill the car up while it was running?” The question wasn’t just condescending—it felt deliberately dismissive and absurd given everything I’d already explained. I’ve now brought in this car four times in around five weeks, and the question is whether I know how to use a gas pump? I asked to escalate further. I was connected with someone claiming to be involved, but with zero authority—and who, as it turns out, did absolutely nothing. Hours later, the service department finally called me back. Their proposed solution? They’d like to use my car to give other people rides—“to see if the light comes back on.” But don’t worry—they generously offered to cover the gas. I’d just have to take the extra miles on my vehicle. As if that were a favor. No clarity on a fix. Just repeated deflection and patronizing responses. When I reminded them this isn’t about how many times I’ve had to come in, but about the fact that I bought a malfunctioning car from their lot, the response was more repetition, more blame-shifting. I’ve never been treated with such passive hostility at a dealership. Every step of this has involved dismissiveness, delays, and subtle but consistent undertones of being treated differently—less credibly—than other customers in the room. I’ll let you draw your own conclusions as to why. This has gone beyond poor service. If this dealership’s goal was to make me feel like a problem, they’ve succeeded. If you’re considering purchasing a vehicle here, please be extremely cautious. They will sell you a lemon, refuse to take accountability, and make you feel like you’re imagining the issues. Will be posting this review tomorrow. More

by keegan.lyle Verified Customer Verified Customer

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I have never had car deal ship bring a car to me. we always had to go there.That was really nice because I'm always working.It help me so I didn't have to miss work. we always had to go there.That was really nice because I'm always working.It help me so I didn't have to miss work. More

by sept1991 Verified Customer Verified Customer

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Great customer service Knowledgeable , responsive, Courteous, respectful, kind, communicates, helpful, 1234, 1234, xxxxx,xxxx,xxxx Courteous, respectful, kind, communicates, helpful, 1234, 1234, xxxxx,xxxx,xxxx More

by Bobbierose Verified Customer Verified Customer

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Quick service,friendly service department staff,reasonable prices,I brought my vehicle here because of these reasons staff,reasonable prices,I brought my vehicle here because of these reasons More

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Very professional dealership with friendly and helpful employees. Key Ford has proven to be easy and simple to work with for both a recent vehicle purchase and servicing of other vehicles. employees. Key Ford has proven to be easy and simple to work with for both a recent vehicle purchase and servicing of other vehicles. More

by MRCHAPMAN2010 Verified Customer Verified Customer

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Prompt service. Caleb also submitted everything for my ford rebate and assisted with my military discount. Caleb also submitted everything for my ford rebate and assisted with my military discount. More

by JERRADROBINSON Verified Customer Verified Customer

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I had my car fixed at Key Ford. It is purring Now. A new muffler did the trick. I am very happy and everyone has noticed that my car sounds great. Thanks to Key Ford of Rockland It is purring Now. A new muffler did the trick. I am very happy and everyone has noticed that my car sounds great. Thanks to Key Ford of Rockland More

by 9acrewoods22 Verified Customer Verified Customer

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Everyone was very helpful in finding me the right truck at a price i could afford. at a price i could afford. More

by stehen.wilcox78 Verified Customer Verified Customer

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Great experience! Ace was my sales person. I tell all sales people up front when i go to a dealer ship i do like a “sales man”. I am easy going and thats what i am loo Ace was my sales person. I tell all sales people up front when i go to a dealer ship i do like a “sales man”. I am easy going and thats what i am looking for in a sales person. No high pressure. I interacted with probably 5-6 employees between 4-5 visits leading up to purchase. All of them were great. Between emails and phone calls Ace handled all of it very well. And the finance manager Marie who handled the loan process was very nice and easy to work with. What i like was a few times i stopped Ace was not available but those that helped me still took time with me even though they knew Ace was helping me. Just a great team of people. Thank you i love my truck. T More

by PAULGOLDEN04572 Verified Customer Verified Customer

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They did not push they let us talk about the purchase. And the truck had a full tank and clean And the truck had a full tank and clean More

by MTMANK Verified Customer Verified Customer

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